Manager Customer Service

**** ***** *******, # **** ***** 702-***-****

Las Vegas, NV 89117 Fax: 866-***-****

E-mail *****.******@***.***

Billi Howard

Objective To obtain a position with your company where I am able to utilize and enhance

my customer service, administrative, and management and experience.

Summary of I have worked in a fast paced financial environment for several years, part of that

qualifications being in a management position. I have also completed training to develop

management skills, training abilities, underwriting/credit risk analysis, compliance

standards, and employee relations. I have computer experience including

Microsoft Office and Outlook and experience performing administrative duties. I

have worked with various loan processing programs and desktop underwriting

systems, and Westlaw. I have recently enrolled in an online university to obtain

my bachelor’s degree.

2008-Present Keiser University

2007 Core Credit/AUS Certification

Education 2001 Jackson-Hewitt Tax Preparation Course

1991-1995 Lincoln High School/GED

Work experience 09/08-04/09 1st International Bank Las Vegas, NV

Commercial Loan Assistant/Admin Assistant

As the loan assistant, I am responsible for the various administrative duties

associated with commercial loans such as processing and funding construction

draws, monitoring payment histories, and obtaining current information from

borrowers to remain in compliance. I work with the loan officer and the loan

department to gather documentation and obtain approvals on newly submitted

applications. I also provide administrative assistance to the branch, including

drafting correspondence, scheduling, assisting vendors, shipping and receiving,

and supporting accounts payables and receivables. I also provide backup support

for the new accounts desk.

11/06-08/08 CitiMortgage, Inc. Las Vegas, NV (Position Eliminated)

Mortgage Loan Coordinator

As an MLC I was responsible for guiding loans through processing to funding. On

a daily basis I worked with borrowers, loan consultants, sales managers,

underwriters and title/escrow officers to ensure the meeting of close of escrow

dates as well as branch goals. My duties consisted of pipeline management,

analyzing credit reports, financial documentation, appraisal reports, title

commitments, customer verifications, hazard insurance, as well as any other

information requested for approval. I earned my AUS certification, which allows

me to underwrite DU approved loans. I prepared my own loan document closing

packages for escrow and also prepared funding requests. As a senior employee I

was responsible for providing training assistance.

12/05-09/06 AMS Las Vegas, NV (Position Eliminated)

06/05-11/05 Fieldstone Mortgage Federal Way, WA

02/05-06/05 Aegis Lending Las Vegas, NV

06/04-02/05 Fieldstone Mortgage Las Vegas, NV (Position Eliminated)

Mortgage Loan Processor

As a loan processor I worked with loan officers, underwriters and title/escrow

officers to move new applications through processing, underwriting and on to

closing. Daily duties consisted of pipeline management, ordering and analyzing

credit reports, financial documents, appraisal reports, title commitments, customer

verifications, hazard insurance, as well as any other information requested by

underwriters for approval. Upon approval I coordinated with title/escrow officers to

ensure efficient signing and funding of the loan. I was also responsible for

monitoring compliance throughout the process and post closing.

10/03-06/04 US Bank Las Vegas, NV

Branch Assistant

As Branch Assistant it was my responsibility to supervise the bankers and ensure

that the branch was run properly in the Branch Managers absence. I assisted in

training, scheduling and other personnel matters, as well as monitoring branch

compliance and daily operational and sales reports. Duties consisted of opening

accounts, cash and check deposits and submitting loan applications. Other

aspects of my job included cross-selling products, calling potential clients and

dispensing product literature in order to help meet sales goals. As the vault teller I

was also responsible for ordering and preparing cash shipments for the branch.

07/00-07/03 Check City Las Vegas, NV

11/98-06/00 Moneytree, Inc. Tacoma, WA/Las Vegas, NV

Assistant Manager/Branch Manager

I started as a teller at Moneytree, Inc. in Tacoma, WA and I was promoted to

Assistant Manager with my transfer to Las Vegas, NV. With my experience and

skills I was offered the Branch Manager position at Check City. My responsibilities

included hiring, scheduling and development of employees, inventory

management, minimizing bad debt, and monitoring store performance. I was also

in charge of monitoring branch compliance and adherence to state/federal financial

guidelines and reporting. Throughout my employment with Check City I managed

three different store locations, with each transfer offering a significant increase in

responsibility. I was responsible for a staff of up to twelve employees, and I was

also responsible for handling senior management approvals for eight Check City

locations. Daily operations included opening/closing the branch, monitoring cash

levels, preparing deposits, analyzing credit reports, loan processing and approvals,

check cashing and wire transfers.

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