Software Real Estate

CHANBONA HENG

**** ******* **. • Santa Ana, California 92701 • 714-***-**** ********@*****.***

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Dedicated and hard-working IT professional with excellent work ethic seeking a position in the engineering,

administration, and support areas of Information Systems.

SUMMARY OF QUALIFICATIONS

Proven expertise in supporting workstations, servers, peripherals, operating systems, networks, hardware, and

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software; including installation, configuration, and maintenance.

Provided service-focused technical support both, remote and onsite, to achieve effective troubleshooting, efficient

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resolution and maximum customer satisfaction.

Exceptional interpersonal skills, courteous manner, and reliable.

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Able to quickly grasp and adapt to new concepts, technologies, and environments.

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SELECTED ACCOMPLISHMENTS

Developed VB program used by the QA department to test all final products before shipment to customers.

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Updated and set-up computer labs with new computers, network layouts, printers, and software updates.

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Researched, analyzed, troubleshoot, and resolved simple to complex network problems and problems associated

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with PCs, software, hardware, phones, and faxes.

Supported 1500+ students and faculty members with 12 computer labs and hundreds of PCs, printers, and

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network equipment.

TECHNICAL EXPERTISE

Network/Protocols: TCP/IP, IPX/SPX, NetBIOS, NetBEUI, FTP, DHCP, DNS, SMTP, POP3, Network installation

Operating Systems: Window 95/98/2000/XP Pro/Vista, Window Server 2003/2008, Macintosh OS

Languages: C, C++, Java, Visual Basic 6.0, VB.Net, PHP, HTML, SQL

Software: Microsoft Office 2003 Suites, Symantec Norton, PC Anywhere, Acronis True Image 9.0

PROFESSIONAL EXPERIENCE

Computer Consultant June 2006 – February 2009

Atherton and Associates LLC, Commercial Real Estate Shelton, CT

Created and updated company website and legal documents.

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Activated and set up e-mail accounts, work stations, phones, file sharing, and network printers and scanners.

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Support users in operation of Window XP, Outlook, Excel, and other software.

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IT Specialist September 2007 – July 2008

Gibbs College Norwalk, CT

Supported students and faculty members from two campuses with PC, desktop application issues, and account

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information.

Provided phone support and remote support through VNC program.

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Refurbished old computers to be sold to students at discount prices.

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IT Specialist March 2006- February 2007

Intelligent Motion Systems Marlborough, CT

• Maintained, tested, and deployed internal software used by various departments.

• Troubleshoot computer hardware, servers and networking devices.

• Managed user Accounts using Active Directory and email account for all users with Exchange.

• Maintained inventory and assisted users with various internal programs, as well as Window Operating Systems

and applications.

• Responsible for daily back-up of all network drives and scheduled back-ups through the use of Imaged

technology.

EDUCATION

Southern Connecticut State University, New Haven, CT

Bachelor of Science, Computer Science December 2005

Emphasis in Information System G.P.A.: 3.0

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