Quality Assurance Control

Truong T. Pham

*** ******* ***, *** ** 718-***-****

Brooklyn, NY 11238 ***********@*****.***

EXPERIENCE

Createthe Group, New York, NY

User Experience Architect, May 2008 through Present

• Define the user model and user interface for new and existing products and features.

• Collaborate with clients and creative to assess project objectives and executions.

• Conduct competitive analyses and heuristic evaluations to assess the current state of existing websites.

• Develop user scenarios, site maps and wireframes using Omnigraffle, Excel, Powerpoint, Photoshop and other related applications.

• Author detailed functional requirements.

DraftFCB, New York, NY

Associate User Experience Architect, July 2007 through May 2008

• Played an active role in user research to understand relevant behaviors.

• Develop user scenarios, site maps and wireframes using Visio, Excel, Powerpoint, Photoshop and other related applications.

• Authored detailed functional requirements.

Quality Assurance Lead, August 2004 through May 2008

• Manage the execution of tests and quality control functions, including those duties performed by DraftFCB’s QA team.

• Oversee defect tracking and resolution.

• Perform requirements analysis; including all phases and stages of software testing: functional, system, integration, data validation, user

acceptance, scalability, performance, stress, and load.

• Develop and execute effective plans for quality management, review, and audit.

• Authorize approval of products/deliverables once quality standards have been satisfied.

Computer Sciences Corporation, Washington, D.C.

Webmaster, March 2004 through August 2004

Clearance: Interim Secret

• Studied Microsoft SharePoint Portal Server in preparation to build and maintain a web portal on the Navy Marine Corp Intranet (NMCI).

• Participated in CSC’s online training on a variety of subjects, including Access Control, Cryptography, Network Security, Security

Architecture, Applications Security, Security Management and Operations Security Practices.

Technology TEAM, Inc., Alexandria, VA

Web Administrator, June 2002 through March 2004

Clearance: USPS Secret

• Developed ColdFusion 5.0 web application and SQL Server database for the USPS Engineering Department which provides real-time

analysis and reporting of project management and man hours at over 30,000 facilities.

• Performed section 508 security audits of web applications and corrected vulnerabilities.

• Developed and maintained websites using ColdFusion 5.0, ASP, JavaScript, HTML 4.0, XML, and Style Sheets.

CentralFed Mortgage Corporation, Mercer Island, WA

IT Support Analyst / Web Developer, October 2001 through April 2002

• Provided first-level support for all IT issues and was responsible for recording requests, routing it to the appropriate technical person,

tracking the issue through completion and following up with the customer to provide status updates.

• Developed and designed company website using HTML 4.0, XML, and Adobe Photoshop 6.0.

Central Intelligence Agency, Washington, D.C.

Web Developer Intern, summers of 1996 through 1998

Clearance: Secret

• Applied HTML and Adobe Photoshop 6.0 to create intranet sites for the CIA's Network Technology Staff (NTS) department and CIA's

Community Open Source Program Office (COSPO).

• Utilized Adobe Photoshop to create pamphlets and brochures for the CIA’s COSPO department.

EDUCATION

George Mason University, Fairfax, VA

Decision Sciences & Management Information Systems (DMIS), May 1999

SKILLS

Programming: ColdFusion 5.0, HTML 4.0, ASP 3.0, Java Script, C++.

Applications: Omnigraffle 5.0, Microsoft Visio, Adobe PhotoShop CS3, SharePoint Portal Server, ImageReady, and CSS.

OS: Windows Vista/XP/NT/2000 Server, Mac OSX, UNIX, VAX/VMS.

Languages: Spoken and written French and Vietnamese comprehension.

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