Manager Project
Resume:
Kimberley E. Garcia, PMP
W ashington, DC – Metropolitan Area
********@*******.***
PROFESSIONAL PROFILE
Senior level Program Management professional with over 15 years of experience in Managed Service s
Implementation and Project Management Support. Proven ability to lead cross-functional teams and manage
enterprise services. Strategic thinker with strong analytical and problem solving skills and proven delivery
performance who is valued as a strategic partner and team player. Successful at building consensus across
multiple organizational levels, balancing stakeholders’ and customers’ nee ds with effective technology based
solutions, and providing results that are achieve client objectives. A flexible team player willing to take on new
challenges to fulfill organizations’ commitments and motivate staff to support established goals. Holds an active
U.S. Government Secret security clearance.
CORE COMPETENCIES
Developed processes and procedures including Standard Operating Procedures, workflow processes and
escalation procedures in support of Service Level Agreements (SLA) based contracts.
Successfully interfacing with external and internal stakeholders
Strategic allocation of company resources to achieve business results as defined by organizational goals and
objectives.
Prepare and review Acquisitions documents including Statements of Work, Independent Government Cost
Estimates, Functional Requirements Documents and Work Breakdown Structures.
Demonstrated experience working directly with multiple user groups, translating business requirements into
specific software distribution requirements and designs.
Professional communication skills, including the ability to convey complex technical information to non -technical
users.
Broad experience base includes portfolio management, process improvement, budget management, and
customer relationship building.
PROFESSIONAL EXPERIENCE
Engagement Manager ■ Program Management Associates, Inc. ■ February 2007 - present
As the Engagement Manager, I provide program management support to the Transportation Sector Network
Management, Office of Intelligence and Analysis, Transportation Threat Analysis & Credentia ling and the Office of
Global Strategies at the Department of Homeland Security, Transportation Security Administration (TSA). In this
role, I assist the TSA Program Offices in developing mission requirements, evaluating needs and leveraging TSA
infrastructure and resources. Responsibilities include management oversight for the Business Customers for the
application development and maintenance efforts for Toxic Inhalant Hazard (TIH) tracking, 100% Cargo Screening,
Large Aircraft Security Program (LASP), and Intermodal Security Training Exercise Program (I-Step) projects and
coordinating support between various offices within Office of Information Technology (OIT) . The project
responsibilities include the full life-cycle and involve active participation in planning, requirements definition,
development, testing, client acceptance and close-out.
As the facilitator in the navigation of OIT Playbook and IT Security Certification and Accreditation phase-gate
processes, I ensure compliance and incorporate the required Software Development Life Cycle artifacts. Establish
and lead several Integrated Product Teams to facilitate aligning the programs with the mission and procedures of
TSA and OIT, regularly reviewing acquisitions documents (Statements of Work, Statements of Objectives,
Concepts of Operations, and Functional Requirements Documents and PR packages ) for accuracy and
completeness. Additional responsibilities involve response to data call requests and production of weekly and
monthly management reports.
Resume of Kimberley E. Garcia
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Kimberley E. Garcia, PMP
W ashington, DC – Metropolitan Area
********@*******.***
Project Coordinator ■ Dell via TekSystems ■ December 2006 - February 2007
As the Project Coordinator for the TSA PC Refresh Project, I directed the coordination with the Office of Information
Technology contacts to refresh the 2500 systems at TSA headquarters. In this role, I identified and confirmed
customers who will be refreshed for the following day's deployment. I identified any access issues, any discovery
gaps and provided a refreshed daily deployment schedule.
As the Coordinator, I provided supervision and facilitation of the Post Deployment Support Team's activities. I was
responsible for contacting each customer refreshed to assess satisfaction and address issues. Any issues identified
were resolved or escalated to the next level of management for resolution. Any systematic issues were presented
with ideas for mitigation. A daily report was provided on percentage and numbers of completions plus any issues
which arise from the previous day's deployment.
Program/Operations Manager ■ Multimax, Inc. ■ August 2001 - December 2006
As the State of Maryland and Local Government Program Manager, I s upported geographically dispersed
organizations and established processes and a support structure that ensured the coordination of work efforts and
communication of information among personnel assigned to remote sites. I managed managed various IT projects,
including performance-based and outsourcing contracts, and was responsible for ensuring quality product, service
delivery, and on-time performance within cost parameters. I actively m onitored and evaluated customer service and
applied a total commitment to achieving and maintaining high customer satisfaction by regularly meeting with client
officials to review progress and any concerns or issues.
As an Operations Manager, I directed help desk operations, desk side support services, and systems support and
maintenance to a number of local, state and federal agencies including: U.S. Army, U.S. Navy, Veterans
Administration, EDS-NMCI (Navy Marine Corps Intranet) and the State of Maryland. I led a team of more than 10
employees who provided services on a firm -fixed basis to migrate all network servers to a Windows environment.
As a Project Manager, I performed standard project management tasks and delivered cost, schedule, and
performance objectives. I also managed employees and contractor personnel to meeting both mission
requirements and was responsible for all team members meeting or exceeding all technical and management
objectives.
Business Analyst ■ Chevy Chase Bank ■ April 2000 – April 2001
As the liaison for the end-user departments and the Information Systems Department, I resolved functional issues
and responded to service requests for improvements in current teller system . I created and maintained Access
tables, queries and reports to support needs of various departments in support of the organization goals and
strategic plan.
In support of the upgrade project to the Hogan System for tellers, I developed functional design requirements. I
developed and implemented system requirements for new and existing IT systems. I performed various project
management tasks including updating and developing project plans to assist management in managing tasks and
schedule. I also maintained an Access database to tr ack system changes for various departments/areas impacted
by implementation of new teller system.
Consultant ■ Keane, Inc. ■ May 1998 – July 1999
Assigned as a consultant on several projects to m itigated individual computers for Year 2000 compliance. As a
member of the team at Lukens/Bethlehem Steel, I developed software applications and modified existing code in
COBOL and Adabas Natural according to detailed specifications. Initially, I interviewed subject-matter specialists to
determine the system updates and documented those requirements in a high-level design document. I produced
system documentation on the computer programs; I analyzed the existing system and planned updates on an
average of 20 programs weekly. I conducted remedial and unit testing to ensure accuracy of code modifications in
a total of 29 systems.
Resume of Kimberley E. Garcia
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Kimberley E. Garcia, PMP
W ashington, DC – Metropolitan Area
********@*******.***
As a team lead, I supervised consultants supporting Temple University Hospital System and supervised the
installation of Microsoft software enhancements on 1,500 personal computers on varying platforms. I assisted in
building and modifying database to maintain inventory of system information and automated software and hardware
inventory lists. I worked directly with the client and management to minimize s ystem interruptions for Year 2000
upgrade
Program Manager ■ IBM ■ September 1996 – April 1998
As the administrator of the PC Loaner Program, I resolve equipment issues on a monthly basis and presented the
findings in written and oral reports to management. To increase efficiency and transparency, I es tablished a
system to maintain current information on inventory. I also worked with internal and external customers to ensure
the timely delivery and return of equipment. On a periodic basis, I m ade recommendations for enhancements and
changes to procedures.
EDUCATION
B.S., Information Resource Management and Consulting, Syracuse University, School of Information
Studies, Syracuse, New York, May 1996, National Deans List
Project Management Professional (PMP)
CISSP (sitting for exam - Fall 2009)
Completed DAU Acquisitions 101 for Program Manager Level 1
CLEARANCE LEVEL
Secret – Active
COMPUTER SKILLS
MS Office 2007, MS Project, MS Visio, MS SharePoint
Magic Service Desk
Resume of Kimberley E. Garcia
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