Customer Service Sales

Natalie Maxwell

**** ********* *****, ********, **. 21045

(Phone) 410-***-**** (Email) *****@***.***

Objective: To obtain a position offering a variety of challenges to utilize my organizational, customer service and

strong analytical skills.

Skills:

Microsoft Applications; Access, Word, Excel, PowerPoint and Outlook. Remote Access; Citrix, WS FTP Pro.Customer

Reporting Management: Siebel, Lodestar, Gentrack, Safari and Remedy. US Military Veteran.

Relative Experience

Customer Service Representative

Oct 2002-July 2005

MxEnergy, Annapolis-Junction MD.

Handle inbound customer account calls regarding natural gas enrollment,contract renewal and billing.

Offer new pricing rates, web offers and frequently asked questions.

Process data by importing,exporting and formating data sales files into Mxenergy’s customer database.

Resolve and follow up on contract issues forwarded by Customer Service Department.

Receive and process inbound mail shipments of new and renewed contracts for Sales Department.

Ship welcome letter, reject cards and all correspondence to existing customers.

Operations Analyst

August 2005- February 2009

MxEnergy (Natural Gas & Electricity Supplier), Annapolis-Junction MD.

Process analysis, reconciliation of customer’s account data and complete Ad-Hoc requests.

Manage internal data projects, testing and employ necessary process changes.

Complete Monthly Consolidated Renewal reports to supply Risk Management.

Key Role in implementing Business Requirement documents for data migration and testing.

Address internal enrollment and billing service request for electricity and natural gas customer accounts.

Process, troubleshoot and resolve errors for daily enrollments and drops thru file tranfers.

Serve as liaison between Customer Care Center representatives and the Local Dist. Companies (LDC).

Nov 2001- Mar 2002 Mar 1999-Nov 2001

Vartec Telecom, TX. Allegiance Telecom,Dallas,TX.

Senior Trouble Management Desk Tech Network Translations Specialist-Team Lead

Jan 1998-Mar 1999 Nov 1996-Jan 1998

Espire, Annapolis Junction, MD. Lucent Technologies, Washington, D.C.

Switch Control Center-Switch Tech Associate Service Technician-Team Lead

Aug 1995- Nov 1996 Jul 1994-Aug 1995

Bell Atlantic (BACCSI),Ellicott City,MD. Physics International, San Leandro, CA.

Mutimedia Service Technician Electro-mechanical Technician

Dec 1988-Jun 1994

United States Navy Moffettfield, CA.

Aviation Electrician’s Mate 3rd Class

References: Provided upon request.

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