Manager Management

Robert J. Landi

718-***-**** (Office)

917-***-**** (Cell)

**********@***.***

Objective

To secure an operations management leadership position that leverages my

interpersonal, communications, customer services, technical, operations, and

program management skill sets to create customer focused, world class services.

Work experience

Landi Consulting Services (LCS), 4/2008 - Present

Owner

LCS provides various IT infrastructure line management and complex program/project services:

Utilize TQM techniques to define, develop, and drive operation efficiency and cost optimization

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efforts

Off-shore operation design, implementation, and job relocation services.

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Risk and security management services including automation of identity access management

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request and fulfillment functions; audit management; organization and function risk analysis.

Business continuity and disaster recovery solutions development, implementation and testing.

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Data center and telecom consolidation; integration; relocation.

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Infrastructure product development and integration.

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JPMorganChase, 01/2005 – 4/2008

Senior Director – Risk and Security Management (RSM)

Hired by JPMorganChase as part of the in-source agreement with IBM

Managed and lead the Global Cross Services and strategic planning business. Specific responsibilities:

Defined and drove organization consolidation programs that shifted the organization’s construct

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from regional alignments to global functional alignments. This program included establishment of

an India based Identity and Access Management operations. Cost savings of over $10MM against

a $52MM budget were realized over a two year period through resource management efficiencies,

process standardization, security accounts provisioning automation, and relocation of manual

Identity and Access Management operation functions to lower cost labor markets in India.

Developed global metric reporting using Cognos, Inc’s solutions. Created baseline and key

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performance indicator (KPI) measurements. The KPIs were utilized for zero based budget

justification and subsequent customer service level agreements.

Established a regulatory compliance and audit management team. The team developed governance

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processes which ensured compliance to corporate policy and Sarbanes Oxley (SOX) regulations.

The team drove closure of over 700 audit issues over an 18 month period which addressed SOX

related significant deficiency ratings.

Established and managed a Project Management Office (PMO) which provided program and

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project managed services for all of RSM’s program & project portfolio. Historically, the PMO

provided professional project management services for over 1,000 projects per year.

Developed and managed JPMorganChase’s privileged and emergency access programs. These

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efforts normalized privilege and emergency access tools and associated controls.

Managed RSM’s business continuity, knowledge management, web content management, financial

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management – including cost allocation processing – and global customer relationship functions.

IBM Corporation, 05/2003 – 01/2005

Global Director - Identity and Access Management & Data Center Business Continuity

Hired by IBM as part of the 2003 outsourcing agreement with JPMorganChase (JPMC) to reorganize and

optimize business functions across North America, Europe and Asia in support of the JPMC account:

Rebuilt and optimized the Identity and Access Management business. The services provided to

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JPMC included user and functional account administration for over 2 million unique global

accounts – add/modify/delete, authentication and authorization – state and event monitoring, and

account certification.

Global Data Center Disaster Recovery functions provided infrastructure and line of business

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recovery planning, testing and event management services for the JPMC account. The

infrastructure supported included all processors and associated storage sub-systems, voice and data

telecommunications, global operations and network command centers, customer assistance centers,

and output processing centers. Several hundred tests were conducted annually with this client.

Drove IBM revenue generation through optimization of existing functions and introduction of new

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products and services within the assigned areas of responsibilities.

JPMorganChase, Asset, Hardware, Facilities and Network Services Director,

9/2002 – 5/2003

Managed the Bank’s $350MM global hardware portfolio and raised floor environments. Responsibilities

included:

Data Center hardware configuration management

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Hardware implementation and support

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Network implementation and field support

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Developed and drove a corporate asset disposal program; this effort standardized and brought into

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regulatory compliance firm-wide PC and other employee equipment assets disposal processes

Drove standardization of all hardware managed service agreements and maintenance contracts

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resulting in reduced operating expense of $75MM annually

Provided technical consulting and line support for JPMC’s Global Real Estate Optimization

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initiative which reduced the firm’s real estate portfolio by $500MM

JPMorganChase, Program Executive - Newport Technologies and Relocation Program,

4/2001 – 9/2002

Developed design specification, implemented, tested and operationalized JPMC’s Newport Center Campus

facility in Jersey City, New Jersey. Responsibilities included:

Development of WAN/MAN/LAN infrastructure, campus wiring plant, and associated physical

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and logical operations infrastructure.

Designed and implemented a VoIP Telephony infrastructure to support 3,500 internal customers.

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Implemented an IP based Audio Visual (AV) infrastructure to support corporate training,

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conference center, and on-floor AV requirements.

Developed and delivered standard desktop and server technology hardware and standardized

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software configurations.

Implemented and tested user floor technologies which featured Cisco IP phones and IBM laptops.

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Relocated 3000 users into the new facility on schedule.

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Designed, tested and implemented hotel and remote computing capabilities.

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Represented the technologies organization at real estate and executive steering committee sessions.

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JPMorganChase, Managing Director - Project Management Office, 3/2000 – 4/2001

Provided IT based project management services on behalf of the Bank’s Retail and Middle Markets

business units.

JPMorganChase, Midrange Technologies Manager, 1996 - 2000

The team planned, developed, and implemented mid-range technologies solutions and provided day to day

support. These services were consumed by the firm’s trading, back office, and branch operations businesses.

Platforms included Tandem, AS400, RS6000, SUN, and Digital systems.

JPMorganChase, Midrange Merger Manager

Planned in concert with Chemical Bank executives the consolidation and implementation of Chase and

Chemical Bank’s midrange data processing facilities, networks, and command centers.

Chase Manhattan Bank, Midrange Data Center ManagerResponsible for data processing

service delivery to the Bank’s wholesale trading and retail businesses.

Chase Manhattan Bank, Disaster Recovery/Business Continuity Manager

The organization was responsible for the design and testing of the corporate business resumption plan.

Chase Manhattan Bank, Program Executive - Metrotech Relocation & Data Center

Construction

Responsible for design, construction, implementation, and migration to the Bank’s Metrotech information

technologies campus facilities located in Brooklyn, New York.

The technology design featured the first commercial installation of an ESCON fiber plant.

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Hardware portfolio consisted of IBM ES/9000 and AMDAHL mainframes, the first commercially

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available IBM ESCON Directors, DEC/VAX, AS/400 and UNISYS environments.

Chase Manhattan Bank, Data Center Consolidation Manager

Responsible for the consolidation of numerous mid to large sized data centers facilities.

Chase Manhattan Bank, Data Center Manager – Trading Operations, Treasury Services,

& Capital Markets

Provided technologies infrastructure and operations service delivery to the Bank’s trading floor and

associated front, middle, and back office support businesses. The organization also provided physical and

logical support to the Bank’s trading floor environments.

Chase Manhattan Bank, Technical Services Manager

Managed and supported the Trade and Treasury data center system software portfolio.

Chase Manhattan Bank, Senior MVS Internals Systems Programmer

United Merchants

Teaneck, New Jersey

Senior MVS, VTAM/NCP and CICS Systems Programmer

Group Health Inc.

New York, New York

Various data center operations and technical support jobs

Education

Pace University, Lubin School of Business

Executive MBA

City University of New York, College of Staten Island

Graduated Cum Laude with a Bachelor of Science degree in Business Management & Finance

Associations

Omicron Delta Epsilon International Honors Society in Economics

Contingency Planning Exchange (CPE)

College of Staten Island Alumni Association

Pace University Alumni Association

JPMorganChase Alumni

Staten Island Masters Business Group

Linkedin URL: http://www.linkedin.com/in/robertjosephlandi

Personal

Married with two children; run marathons; play guitar; enjoy golf; reading; horseback riding;

involved in various community leadership programs and corporate activities.

Contact this candidate