Quality Assurance Sales
Resume:
Tzynya Pinchback
Roswell, Georgia 30076
678-***-**** (M)
678-***-**** (H)
***************@*****.***
PROFILE
Content author with more than 8 years of experience creating Technical Documentation and
Courseware; Sales Proposals and RFP’s; Client Demonstrations and Marketing materials for
print and online distribution.
PROFESSIONAL E XPERIENCE
Liaison Technologies, Alpharetta, Georgia
Senior Technical Writer/Proposal Writer
January 2009 to March 2009
Professional highlights in present role: Sole resource for creation of proposals and technical
publications in support of the Professional Services division of a data integration company.
Standardized proposal development for the Enterprise based on the Shipley proposal strategy.
Created document and presentation templates using MS Word, Visio, MS Project, and
PowerPoint. Established centralized documentation and proposal repository on MS
Sharepoint. Created and distributed Global Publications Style Guide.
Proposal Development Roles and Responsibilities
Analyze RFPs to author appropriate response in support of master data management,
customer relationship management, and B2B business lines aligned with client need.
Coordinate project timeline, project resources, production, and lessons learned
review for all proposal and presentation deliverables.
Participated on team of 15 business development professionals to create response to
subcontractor requirements section of RFP for Dulles International Airport.
Interview IT Executive Officers and Implementation teams to create case studies and
past performance literature for company website and inclusion in bid response
Technical Publications Writing Roles and Responsibilities
Interview Developers and Principal Consultants to create technical documentation for
client solutions
Develop Courseware for client training phase prior to final implementation
Update existing Support Team documentation for New Hire Orientation and On-
boarding
Work with Senior Architect to co-author and edit industry White Papers
Tzynya L. Pinchback 1
Prommis Solutions, LLC, Roswell, Georgia
Contract Lead Technical Writer/Jr. Business Analyst
March 2008 to January 2008
Professional highlights in role: Sole content developer to the Enterprise Applications team
providing SDLC documentation for the enterprise-wide implementation of the Case
Management System. Worked with Business and Technical Analysts to gather intelligence
necessary to write Business and Technical Requirements Documents. Deliverables includes:
BRD/TRD; Use Cases; User Acceptance Test Scripts; Courseware manuals; End User manuals;
Administrator manual; Reference manual. Created the Prommis Solutions technical
documents template and company Style Guide. Established documentation repository on MS
Sharepoint for EA team members.
Technical Writer Roles and Responsibilities
Created three 250 page manuals within the project’s pilot phase (three months).
Optimized print documentation for electronic distribution and computer-based
training using Camtasia Studio.
Forecast cost and resources associated with documentation needs within budgetary
guidelines.
Facilitate production of all deliverables for internal and external customers.
Jr. Business Analyst Roles and Responsibilities
Meet with customers to assess business requirement to create Business Requirements
documentation.
Create Functional Specifications of proposed framework for development team.
Work closely with Business Analysts to create use cases.
Participate in System Testing to identify and document defects and process
inconsistencies.
Write User Acceptance test scripts based on real-world scenarios outlined by the
customer.
Work with XML schemas to create form templates generated by database wizard.
Spherion Corporation, Alpharetta, Georgia
Senior Proposal Writer/Contract Lead Technical Writer
August 2005 to March 2008
Professional highlights in role: Authored responses to private and public sector client RFP’s,
RFI’s, and RFQ’s for Contingent Staffing, and Technology solutions resulting in $60M in new
business, year 2006. Averaged 2 technical proposals per week, with an average response
turnaround time of 4 days. Analyzed client RFP’s, lead conference calls with Business
Development, Technology, and Implementation teams to define proposed solution and
response strategy.
Proposal Writer Roles and Responsibilities
Tzynya L. Pinchback 2
Assume consultative role to Business Development team to create proposals, oral
presentations and various sales collaterals.
Interviewed Operations personnel to create case studies.
Compiled QA reports based on intelligence gathered through customer satisfaction
surveys and metrics data.
Managed proposal development life cycle: meeting coordination, authoring, editorial,
production, and delivery.
Write and edit biographies, analyst reports and case studies displayed on company
website- www.spherion.com.
Attended bi-annual training in sales methodology in response to market trends.
Contributed content to company website.
Interviewed Executive Management team to create leadership biographies for industry
financial reports.
Updated proposal library over a three year period.
Ascom Transport Solutions, Norcross, Georgia
Head Technical Writer
April 2007 to August 2007
Job Summary: Authored response to Documentation and Training sections of bids proposing
airport Parking and Revenue Controls Systems (PRCS) for the following airports and
municipalities: Denver International Airport, Detroit Metropolitan Wayne County Airport,
George Bush Intercontinental, Hartsfeld-Jackson International, Metropolitan Oakland
International Airport. Created Training Repository on MS Sharepoint.
Analyzed RFP requirements to forecast resources and craft cost bids Department of
Transportation technology projects.
Responsible for the creation of all documentation inclusive of Operations Guides,
Software Configuration Manuals, System Design Books, End User Manuals, and
Courseware.
Managed distribution of writing projects to team of 3 Technical Writers, and 2
Technical Trainers
Interviewed SMEs to gain understanding of technology to author design and
specification deliverables.
Served as department representative in project meetings.
Prioritized workflow and managed multiple proposals simultaneously.
Ensured consistency in the delivery of corporate message and strategic vision.
TotoUSA, Morrow, Georgia
Contract Technical Writer
July 2005 – August 2005
Job Summary: In the role of Technical Writer with TotoUSA, I created three technical
publications for distribution to high-end retail home improvement stores, and professional
contractors. Utilizing AutoCad, Adobe Illustrator, Aerial scan equipment, and Adobe
Photoshop, I created a Parts Guide, Customer Installation Manual, and a Maintenance Manual
for professional plumbers.
Tzynya L. Pinchback 3
I interviewed R&D Engineers to gain an understanding of components and observed factory
assembly line staff to learn process for properly constructed and deconstructing plumbing
fixtures.
Sole documentation resource for R&D Engineering department.
Authored, edited, and produced 5 Installation and Owners manuals for each 3 product
lines to distribute to retail outlets.
Translated schematics into line art for Functional Specs documents utilizing AutoCad
and Adobe Illustrator.
Worked with subject matter experts to collect technical information, including
engineering and development information, for use in documentation activities.
Reviewed and revised previously created documentation for standardization.
Created graphical images, flow charts, and diagrams for inclusion in documentation
utilizing Visio.
FrontRange Solutions, Inc. Colorado Springs, Colorado
Contract Technical Writer
April 2001 to August 2001
Job Description: In the role of Technical Writer for FrontRange Solutions, I created
documentation for a help desk software suite of products sold through retail outlets, and
third party vendors. I worked closely with Quality Assurance team and Software Developers
to write Functional and User Acceptance Test Scripts, Operator Guides, Installation Manuals,
Administrator Manuals, End User manuals, and Online HELP. During my employment, I
became a Certified GoldMine Network Administrator.
Subject matter expert for two help desk applications, created all phases of
documentation therein.
Prepared documentation for clients aligned with contract specifications outlined in
RFP’s.
Obtained GoldMine Network Administrator certification within first 30-days of
employment.
Developed content based on the Microsoft Style for translation into four foreign
languages (Spanish, French, German, Japanese).
Gained thorough understanding of product through structured interviews of Software
Developers and Test Engineers.
Developed HELP files, inclusive of context-sensitive HELP, for software applications.
Participated in functional testing
Adhered to demanding project schedule.
The TriZetto Group Denver, Colorado
Documentation Analyst
March 2000 to March 2001
Job Description: In the role of Documentation Analyst for The TriZetto Group, I created full
life cycle documentation for one data management application. The TriZetto Group provided
data storage, data management, and hosting solutions to large health management
organizations.
Tzynya L. Pinchback 4
I interviewed Software Analysts to gain an understanding of front end application to write End
User manuals, Training manuals, and Impact Statements. I interviewed Database Analysts to
gain understanding of concepts unique to Oracle database structure to write Technical
Requirements Documents, Operator Manuals, Quality Assurance Test Scripts, and Audit
procedures.
Authored SDLC documentation for 2 software applications.
Responsible for writing and editing complete documentation inclusive of design
specifications, test scripts and client courseware and manuals.
Worked with Graphic Designers to develop for customer intranet and company
website.
Developed online HELP for 2 software applications utilizing RoboHELP.
Interviewed subject matter experts (SMEs) to gather information to write Key Features
documentation for distribution to client base.
Served on editorial team to define Corporate Style Guide and consistency of corporate
message.
Managed various documentation projects simultaneously.
Astracon Denver, Colorado
Contract Technical Writer
September 1999 – March 2000
Project Technical Writer for a 6-month solutions project for Lucent Technologies.
Responsible for writing and editing technical specifications and end-user
documentation.
Created process diagrams from configuration drawings and sketches utilizing Visio.
Researched, documented enhancements on test server in Visual Basic environment
to write software test documentation.
Centura Health Organization, Denver, Colorado
Contract Jr. Writer
June 1996 to December 1996
Authored Executive Summary for Statewide Health Care Maintenance Organization proposal
response to State of Colorado Healthcare Initiative
Served as Executive Assistant and Jr. Writer to Executive Director of Long Term
Care.
Draft speeches and correspondence for Executive Director of Long Term Care.
Interviewed Subject Matter Experts and patients residing in long term care
facilities to create resource publication for future subscribers.
Tzynya L. Pinchback 5
Verizon Communications, Albuquerque, New Mexico
Jr. Proposal Writer
July 1994 to April 1996
Worked with Director of Sales to create Executive Summaries for Department of Energy bid
proposals.
Assisted the Director of Sales in the preparation of proposal response to Kirtland
Air Force Base RFP’s.
Interview engineers and computer scientists to convey complex information in a
clear, concise manner.
Ensured proposal documents adhered to bid response template guidelines.
E DUCATION AND P ROFESSIONAL CERTIFICATIONS
UCLA Blue Sky Software FrontRange Solutions, Inc.
Bachelor of Arts, Certified RoboHELP HTML Certified GoldMine
Author Administrator
Comparative Literature,
CONTENT A UTHORING TOOLS AND S TYLES
Microsoft: Adobe: Other:
Word, Excel, Acrobat, Captivate, AutoCAD 2006, Camtasia
PowerPoint, Outlook, Framemaker, Illustrator, Studio, Privia, Snag-it
Visio Photoshop, RoboHelp
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