Customer Service Supply Chain
Resume:
Joan M. Schmidt
Kenosha, WI 53142
********@***.***
SUMMARY
Skilled professional with in-depth knowledge of purchasing processes and systems required to satisfy
customer demands. Strong communication and organizational skills with the ability to quickly adapt to
changing priorities. Works well independently and in a team environment with a focus on quality
customer service. Looking forward to opportunities to use knowledge and skills to benefit an
organization.
PROFESSIONAL EXPERIENCE
Jacobs Engineering, Appleton, WI
December 2005 – July 2008
One of the world's largest and most diverse providers of professional technical services.
Expediter II (12/05 – 07/08)
* Work closely with client's facilities to expedite shipments required to meet demands.
* Requested Country of Origin Certificates for international shipments.
* Placed requisitions into purchasing system.
* Prepared necessary documentation for shipments.
* Searched for part numbers in system and generated part numbers when needed.
* Stage equipment to prepare for installation.
Site Personnel, Menomonee Falls, WI
June 2005 – December 2005
Recruitment experts providing contract and permanent staffing solutions to the Engineering, Technical,
and Professional Employment Industries.
Material Coordinator at Jacobs Engineering (6/05 – 12/05)
* Placed requisitions into SAP systems to fulfill customers requirements at their facility.
* Performed material searches for spare parts needed and created part numbers for items needing part
numbers.
Snap-On Tools Incorporated, Kenosha, WI
December 1997 – January 2005
Leading global developer, manufacturer and marketer of tool and equipment solutions for professional
tool users.
Expediter I & II (6/98 – 1/05)
* Worked closely with customers, vendors, distribution centers and regional customer service staff to
expedite shipments required to meet demands.
* Assisted buyers in obtaining information from suppliers concerning pricing, lead time and delivery.
* Investigated order status, tracked shipments and resolved numerous types of discrepancies
* Created Return of Goods Authorizations and forwarded to distribution centers for disposition.
* Reconciled invoice problems through effective communication with buyers and suppliers.
* Assisted buyers, marketing, supply chain and regional customer service centers as needed.
* Provided backup to the inventory analyst.
Joan M. Schmidt
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* Ran Access queries for reports, transferred to Excel and forwarded to supplier to obtain needed
information.
* Provided assistance to inventory analyst and forecaster.
* Requested and coordinated transfer of product from distribution centers to end users. Tracked
shipments via online system.
* Member of Lean Program that participated in several events that addressed process improvement in
regional customer service centers.
Order Coordinator (12/97 – 6/98)
* Assisted buyers and expediters with invoice reconciliation and administrative duties.
* Created and completed documents required to ship merchandise.
Manpower, Kenosha, WI
March 1997 – December 1997
World leader in employment services offering customers a continuum of services to meet their needs.
Administrative Clerk at Snap-On Tools (3/97 – 12/97)
* Handled various types of administrative duties.
* Accepted email and computer orders, entered data into online system and acknowledged receipt of the
same.
* Queried parts data and entered information into Excel spreadsheet.
EDUCATION
Associate Degree in Marketing, Gateway Technical College, Major G.P.A.: 3.53
SPECIAL SKILLS AND ACTIVITIES
WordPerfect, Microsoft Office, Word and Excel,
Access, BAAN Manufacturing System, SAP
Member of the Gateway Marketing Management Association
AWARDS
Sales Performance Award - Gateway Technical College
PROFESSIONAL DEVELOPMENT
Fall Leadership Conference - Wisconsin Market Management Association
Networking - Gateway Technical College
Contact this candidate