Management Manager
Resume:
Jeffrey E Young
Valencia, CA 91354
********@*****.***
Passionate, profit-driven leader focused on sustained excellence in the forecasting,
planning, pricing and revenue management missions. Breadth of experience
exhibited through the management of analytical, technical and operational teams
across three sectors of the travel industry.
Professional Experience
Starwood Hotels and Resorts London, United Kingdom
Regional Director of Revenue Management, NW Europe
Strategic role leading the revenue management, pricing, and forecasting missions for the
31 owned, managed, and franchised hotels of the nine countries of the NW Europe
Region. Total annual revenues of $10B.
Partners closely with Regional Directors of Marketing and Sales to optimize demand
across corporate, tour operator, retail, web, and crew market segments.
Continuously evaluates promotional campaign response and works closely with
divisional and corporate marketing resources to optimize incremental plans.
Communicates regularly with owner groups (Blackstone, Starman) and responds to all
inquiries concerning strategy and tactics for relevant managed hotels.
Assesses strategic pricing strategies and closely monitors peak period management for all
properties in the Region. Conducts after-action reviews for all historical peak periods.
Establishes best practices and performance metrics for room and ancillary revenue
forecasts.
Conducts and presents analyses for all considered new builds and conversions.
Leads recruitment and training efforts in order to ensure the continuity of the revenue
management team at the country, area, and property levels.
Princess Cruises & Cunard Line Santa Clarita, CA
Manager, Air Planning
Formulated and implemented strategies for air/sea program; modified tactical pricing
and availability based on forecasted as well as airline capacity pricing.
Lead development efforts required to implement changes to reservation and other legacy
systems.
Coordinated creation and implementation of data warehouse universe dedicated to Air
Planning.
Directly managed Senior Market Planning Analyst and team of four (4) Air Planning
Analysts.
Princess Cruises & Cunard Line (continued)
Manager, Yield Management Systems
Business expert charged with the prioritization, formulation and successful execution of
all activities related to the Yield Management System (YMS).
Mentored and directed a team of three four (4) analysts responsible for the daily
management of the YMS forecast for the 17 ships of the Princess brand.
Evaluated forecast accuracy and verified calibration of the YMS forecast models and
optimization routines.
Tracked system and user performance; lead all training and documentation activities.
Identified opportunities for and managed the development of robust decision support
tools for use by Yield Management and Market Planning as well as senior management.
Provided direction to the Market Planning Group concerning annual strategic pricing
program, the direct marketing plan, and tactical promotional schedule.
Provided direction to the Market Planning Group concerning annual strategic pricing
program, the direct marketing plan, and tactical promotional schedule.
The Hertz Corporation Park Ridge, NJ & Los Angeles, CA
Director, Contribution Management Strategy: promoted in November of 2003 to lead
Western and West Central regional teams in the daily execution of demand forecasting,
pricing and availability as well as fleet management activities utilizing the Contribution
Management System. Key liaison between Contribution Management Group and Marketing,
Sales, Tours, Travel Industry Sales, and Reservations departments. Responsible for all
change management and training activities destined for staff based at Worldwide
Headquarters as well as in regional offices.
Manager, Decision Support: relocated to Worldwide Headquarters in July 2001 to lead
project management and implementation of an integrated enterprise solution ($40M) in
conjunction with PROS Revenue Management. Secondary role as Super User for all pricing
and yield management legacy systems. In cooperation with IT groups, lead development and
implementation of two new competitive rate canvassing applications for use by pricing, yield
management, and marketing staff worldwide.
South Pacific Zone Yield Manager: responsible for the revenue optimization of over
30,000 vehicles distributed across over 200 locations in Southern California and Las Vegas.
Daily coordination with regional and operational management in order to communicate yield
management strategies and related operational directives.
Education
Received Bachelor of Arts (cum laude) from UCLA. Double major completed in Political
Science and French. GPA: 3.6
Systems - Languages
SAS, SPSS, Microstrategy, Cognos, Business Objects, Project, Access, Excel, Visual Basic,
Powerpoint, Word, Opera, POLAR, STR, Hotelligence. Near-native proficiency in French.
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