Project Manager Management

LEONA L. MARKOVICH

***** ********** ***** • Clinton Township, Michigan 48038 • 586-***-**** • **************@*******.***

OBJECTIVE

A business analyst position with a growing company where project management skills, IT consulting

experience, and excellent customer relationship management skills will be utilized to deliver outstanding

services to customers.

SUMMARY of QUALIFICATIONS

13 years of Manufacturing and IT industry experience with Fortune 500 companies.

8 years of SDP Methodology usage, requirements gathering, BRD/SRD & traceability matrix

experience.

5 years of project management, supervisory experience and excellent problem resolution skills.

2 years of business development experience.

Bachelor of Science degree in Business Administration.

Relevant work experience creating and updating ITSR contracts.

Strong JAD facilitation skills.

Organized, strong communicator, outstanding relationship building skills.

Proficient with MS Word, Excel, PowerPoint, Project, Outlook and Visio.

Self-motivated with the ability to work independently or in a team environment.

EDUCATION

Wayne State University

Detroit, Michigan

Bachelor of Science Business Administration

PROFESSIONAL EXPERIENCE

N Square Consulting - Independent Contractor

2007 – 2008

GMAC Account

Established a common framework of processes, tools and methods used to improve the

requirements gathering process. Results: Improved project quality, reduced project costs, and

lowered project risks by 20%.

Liaison between GMAC, end-users, technical developers, and support groups to identify

enhancements and new requirements for GMAC’s on-line vehicle payment system. Led

facilitated workshops utilizing brainstorming techniques to generate as many ideas as possible in

a short period of time. Clarified and combined similar ideas. Led participants through a

structured process to document requirements which were specific, measurable, attainable,

realizable, and time bound. Updated the Business Requirements Document (BRD), Systems

Requirements Document (SRD), and ensured the traceability matrix was accurate.

Created ITSR contracts for all new consulting projects and responsible for updating existing

ITSR’s for changes to work on existing ITSR contracts. Presented proposals to customers and

followed through to obtain documented approvals.

New World Systems (NWS)

2006 – 2007

Senior Business Consultant

Conducted a strategic value assessment to define enterprise wide cost savings opportunities for

the client. Collected and analyzed data from internal departments and customers. Summarized

data and presented recommendations to client’s senior management. Resulted in winning a

contract for over $300,000 dollars and saving the client 25% in overhead costs.

Leona L. Markovich _______ _______ Page 2

Century 21 Town & Country

2000 – 2006

Sales

Exceptional customer satisfaction ratings - average score of 98%. Listened effectively to clients

needs and followed through on all requests. Proactively followed through each step of the

process to eliminate problems and communicated regularly with clients.

Cap Gemini

1998 – 2000

Account Manager

Operated as account manager for call center operations and client services. The operation

consisted of 150 employees with peak periods of up to 350 employees. Managed the transaction-

based business with measurable and contractual service levels and implemented quality

standards. Supported client services, by managing large-scale promotions with several smaller

promotions throughout the year. Responsible for 20% increased efficiencies and productivity in

the areas of quality and call handle time and saving the customer $100,000.

Responsible for managing new business development and strategic planning to maximize growth

and profitability. Established growth plans for 20 accounts and personally managed account

calls, presentations and negotiations to executive level management. Increased new business

profits 10% annually.

Electronic Data Systems Corporation

1985 – 1998

Senior Business Analyst

Implemented business process improvements for the General Motors DirecTV marketing

organization by analyzing the current environment and defining the desired future state. Utilized

process modeling tools, improvement and integration techniques, Six Sigma methodology, and

change management skills to improve work efficiency and effectiveness which reduced costs and

increased productivity an average of 35%.

Liaison between GM, technical developers, and support groups to identify business processes,

systems, and production requirements. Analyzed business and user needs and documented

customer specifications. Facilitated process documentation, user acceptance testing, training

development, integration and delivery. Utilized the SDP Methodology to plan, define, construct,

test, implement and support the projects goals and objectives.

Project Manager

Promoted to lead the GM/IS&S/VSSM projects. Prepared and managed project plans,

scheduling, and facilitated status meetings. Evaluated and analyzed cost-benefit relationships.

Documented and communicated project issues to GM executive management. Proactive and

persuasive in problem resolution by demonstrating solid understanding of the clients business.

Prepared and managed project plans, scheduling, and facilitated status meetings for the Project

Management Office (PMO) initiative. Evaluated and analyzed cost-benefit relationships.

Documented and communicated project issues to GM executive management. Proactive and

persuasive in problem resolution by demonstrating solid understanding of the clients business.

Senior Marketing Analyst

Led research and analysis of IT trends and drivers in the automotive industry for first in-vehicle

safety system created by GM which was later named On-Star.

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