Customer Service Management

ROBIN X. PEREZ

*** ***** ****** ****, *****, New York, 10473 / 646-***-**** (c) / **********@*****.***

OBJECTIVE: To obtain a position in the field of computer technology

EDUCATION DOMINICAN COLLEGE OF BLAUVELT Orangeburg, N.Y.

Degree: Bachelor of Science

Major: Management Information Systems & International Management

Graduation Date: May 2009

RELATIVE C# Programming, Java Programming, PC Applications for Managers, Computer Based Systems,

COURSEWORK: Help-Desk Management, Applied Electronics, and Principles of Finance

COMPUTER Microsoft Office Suite 2007, Microsoft Visual Studio 2008, Adobe CS3, and all Internet Applications

SKILLS:

WORK MTA BRIDGES & TUNNELS-Engineering & Construction Department

EXPERIENCE- College Intern, Engineering Application Division Randall’s Island, N.Y. Summer 2008

Organized and maintained the Windows 2003 database of the entire organization to make files

and projects easily accessible for all users.

Responsible for archiving and updating inventory for 5 Bridges & 2 Tunnels with the most

recent contracts, documents, & drawings to keep all classified information as updated and

secured as possible.

Successfully restructured the department’s information on the InfoNet web based server to

make a secure online intranet where only employees who had to login can access all classified

files.

BALLY TOTAL FITNESS

Personal Trainer Tuckahoe, N.Y. 2007- 2008

Dealt with nine clients daily, and worked with them to create a dynamic exercise program

based on the client’s personal goals, and varying numerous workouts.

Provided excellent customer service quickly while maintaining a cheerful attitude in a high-

stress environment.

Proven ability to work with and motivate individuals with varying fitness levels,

from the physically challenged to the competitive athlete.

THE NEW YORK PRESBYTERIAN HOSPITAL

General Store Clerk New York, N.Y. April- December 2006

Dealt with items crucial to many patients health and survival such as Nitrogen and respirators

Handled confidential financial transactions when dealing with vendors, and made sure that the

products were delivered properly, and on time

Organized and put away incoming deliveries from vendors

ACTIVITIES/ BIG BROTHER/ BIG SISTER

INTERESTS Mentor Sparkill, N.Y. 2000-2001

Educated and encouraged high school students to attend college

Guided students in establishing goals and time management

SKILLS Fluent in Spanish

Strong interpersonal and communication skills

REFERENCES Available upon Request

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