Management Quality Control

Jorge Del Sol

Celular 305-***-****

j abnwc1@r.postjobfree.com

OBJECTIVE

To obtain a c hallenging and rewarding position a n organization that offers growth and stability.

SUMMARY

A versatile professional with strong technical management experience and with over 19 years of

providing leading edge technological solutions. Experience in start- up companies, corporate

network topology, datacenter operations, personnel management, contract development and

negotiations, client/company liaison, improvement of corporate efficiency, and the continued

development of corporate p lans and programs. Extensive qualification in all aspects of systems

administration, management and maintenance, network/server operations and hardware/software

solutions.

CORE MANAGEMENT COMPENTENCIES

Productivity Improvement Quality Control

Client Management Staff Training

Strategic Planning Project Development

Departmental Needs Analysis Team Leadership

New Market Identification Problem Resolution & Troubleshooting

TECHNICAL EXPERTISE

Project Management Network/System Administration

Software Installation & Configuration Technical Support & Training

Application Development & Management Business Impact Analyses

OPERATING SYSTEMS

MS Windows NT - Server 2000 / 2003 / 2008, MS Windows 2000 / XP / Vista / Linux – Red

Hat & Ubuntu / Unix – Solaris / Mac / Network Management SNMP, Sniffer, DNS/BIND,

Checkpoint & Nokia firewalls, VPNs and MPLS

HARDWARE – EXPERIENCE

Routers / Switches / Fiber Optics / Premise Wiring / Multiplexers / Channel Banks / Repeaters,

Hubs / Servers / Mainframes / Gateways / Firewalls

SOFTWARE

7 451 SW 112 th S treet

J ORGE DEL SOL Pinecrest, FL 33156 305-***-****

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Jorge Del Sol

Celular 305-***-****

j abnwc1@r.postjobfree.com

Application Software: MS BackOffice Server, MS Exchange Server, MS, IIS, MS SQL Server,

Outlook Web Access, MS O ffice Enterprise, Webroot - Spysweeper & Antivirus, Norton,

McCafee

Enterprise Tools: Veritas Backup Exec, Che yenne Arcserve, Symantec Ghost, Norton

AntiVirus PC Anywhere, HP JetAdmin

Protocols: TCP/IP, IPX/SPX, PPP, NetBEUI, DLC, Ethernet, Fast Ethernet, Token Ring,

SMTP/POP3/IMAP/LDAP, FTP, Telnet, SNMP, WIN S, DHCP, DNS, Frame relay.

PROFESSIONAL EXPERIENCE

Technical Consultant M ay 2008 to Present

M iami, FL

Streamline operations o f the IT department and to ensure it aligns with the business objectives of

the organization. I develop and manage applications for each department and attain all IT service

level agreements for the user community within the organization.

I p lan, coordinate, direct, and design all operational activities of the IT department, as well as

provide direction and support for IT solutions that enhance mission- critical business operations. I

work closely with decision makers in all departments to identify, recommend, develop,

implement, and support cost- effective technology solutions for all aspects of the organization.

Formulate and deploy long- term strategic plans for acquiring and enabling efficient and cost-

effective information processing and communication technologies.

Manage IT department operational and strategic planning, including business requirements,

project planning, and organizing and negotiating the allocatio n of resources.

Globetel Communications June 2005 to M ay 2008

Pembroke Pines, FL

IT, Manager

Managed t he Information Technology Department including daily IT operations. Designed a nd

imple ment ed fully scalable corporate infrastructures and work ed d irectly with senior

management to align IT direction and support with strategic corporate goals. Analyze business

processes and identif ied needs and requirements of various departments. Ensured adequate

analysis, planning, design, implementation, support and return on investment of all systems,

applications and deployments. Provide project management, in addition to developing,

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J ORGE DEL SOL Pinecrest, FL 33156 305-***-****

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Jorge Del Sol

Celular 305-***-****

j abnwc1@r.postjobfree.com

mentoring, managing, and supporting IT personnel. Evaluate new technologies to determine

potential benefits for the organization via implementation, and deployment of new technologies

as deemed appropriate. Negotiate contracts with vendors for purchases, connectivity, support

and maintenance. Establish and maintain standards, policies, procedures, and documentation for

IT operations, and prioritize and delegate tasks within the IT organization, providing direction,

support and resources.

Selected Accomplishments:

Provide Server, Network, PC/Workstation administration a nd support.

Maintain the availability of the WAN and LAN resources in a Microsoft 2003 Server

Active Directory environment

Research networking and application solutions for deployment within the

organization

Maintain and create user accounts and policies w ithin Active Directory

Maintained the availability of company computer resources including servers,

workstations, laptops, printers and multimedia equipment

Recommended, evaluated and purchased IT assets

Maintained inventory of IT assets

Purchased software licensing and tracked licensing compliance

Maintained system tape backup. Implemented Symantec online enterprise solution

and performed system/file restorations on Windows systems .

I mplemented disaster recovery plan

Managed Help Desk / End- user support for hardware, software a nd applications

Maintained network security policy, addressed server security issues and applied

appropriate security patches and upgrades

M ay 1998 – June 2005

GoCruiseDirect.com DBA CruisePath Network

& Sterling Technology Group, Inc. M iami Lakes, FL

Director, Information Technology & Operations

Designed, implemented and was responsible for the operations of the company’s off- site

productio n data center as well as the internal data center for software development and corporate

back office support. Formulated and recommended operating policies and programs in order to

assist the organization in maintaining and improving its competitive posit ion and the profitability

of the operation.

Selected Accomplishments:

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J ORGE DEL SOL Pinecrest, FL 33156 305-***-****

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Jorge Del Sol

Celular 305-***-****

j abnwc1@r.postjobfree.com

Developed, planned and administered a $3 million departmental budget for the IT

department.

Negotiated, implemented and managed the collocation environment with Unisys

Corporation to house the company’s production environment.

Designed and implemented the company’s internal datacenter.

Negotiate remote and local T1 voice and data communications.

Developed and managed professional technical teams in pursuit of corporate growth

and financial objectives. Worked with client and corporate senior management to

develop state of the art solutions to business problems.

Change management process and procedures.

Forecasted new requirements and coordinated the priorities with other depar tments

and senior management.

Managed employees/engineers, work performance, quality control, certifications, pay,

benefits, and educational benefits.

Negotiated Contracts (i.e. Employee- Contracts, Sub- Contractor, Non- Compete,

Confidentiality and Service Level Agreements).

Consulted with on- site recruiters and management to help increase candidate pools

and maintain employee retention. Created alliance with Third party recruitment

agencies to streamline recruitment efforts.

Familiar with processing H- 1 and T- N immigration visas.

January 1989 – M ay 1998

Carnival Cruise Lines

Unix Administrator M iami, FL

Maintain operating system, data files, utility software, and control procedures for a system of

networked computers, primarily Sun Solaris servers. Responsible for the security of the systems

and the data- integrity. Administered user passwords and monitor use of resources, backed up

files as required, and respond to management requests for information. I was also responsible

for 10 cruise ships, 7x24. Involved in the development of computer networks or embedded

computer systems.

Selected Accomplishments:

Provided advanced user support and troubleshooting.

Planned hardware and operating system installations.

Installed, upgraded and trouble- shot all peripherals for 30 Sun Unix Servers.

Terminal servers, print servers, X- terminals, etc.

Created and maintained system security and user accounts.

7 451 SW 112 th S treet

J ORGE DEL SOL Pinecrest, FL 33156 305-***-****

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Jorge Del Sol

Celular 305-***-****

j abnwc1@r.postjobfree.com

Performed s ystem backup, CAM, ufsdump, ufsrestore, tar services. Coordinated with

ships’ I/S Mgr to receive monthly backups for off- site storage. Interfaced with tape

librarian for shore side archive facility.

Wrote s ystem scripts, ran FTP file transfer from mainframe a nd ran cron jobs. Made

opening/closing Sun service calls.

Client Server Specialist

Responsible for certifying various client/server tools for production release and for s upport ing

application programmers using the tools. Also responsible for product version upgrades,

installation and testing for cross platforms s uch as W in95, Win31, W in NT and any other

desktop used by Carnival.

Responsible for the integration of new client software tools in the production environment.

Resolved DLL conflicts, e nabled tools to coexist with other desktop tools, configuration, etc.

EDUCATION 1987-1991

Bachelor’s in Business Administration M iami, FL

Major: Management Information Systems

Florida International University

REFERENCES

Available upon request.

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J ORGE DEL SOL Pinecrest, FL 33156 305-***-****

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