Project Quality Assurance

MALINI PANDYA, PMP®

770-***-****, ******.******@***.***

Highly qualified and well developed IT professional with extensive systems analysis and project lead experience

that excels at leading cross-functional teams and coordinating multiple projects simultaneously. Solutions-

oriented with notable success directing a broad range of SDLC initiatives while participating in planning and

implementation of systems solutions in direct support of targeted objectives. Currently seeking a position that

will effectively utilize acquired technical skills and abilities while demonstrating a track record of increasing

responsibility in leading projects and coordinating with user departments in system design, product definition,

release documentation, and data transmissions.

KEY STRENGTHS

Innovative Application of Project Management Requirements Analysis

Technology Software Development Data Modeling

Quality Assurance Lifecycle (SDLC) Strategic Planning

Translating Business Data User Acceptance Testing Solution Concept to

Into Action Systems Administration Execution

Business Process Mapping Field Support Telecommunications

CORE COMPETENCIES

- Unique competency in translating business issues into software solutions including opportunity identification,

requirements development, delivery, support, and analysis.

- Experienced at managing cross-functional teams for fast-paced projects as well as complex projects.

- Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale business

applications and business intelligence software.

- Hands-on experience leading all stages of system analysis efforts, including requirements definition, design,

architecture, testing, and support.

- Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while

managing, motivating, and leading project team initiatives.

- Proficient in Capability Maturity Model Integration (CMMI) Level 3 practices, Sarbanes-Oxley requirements,

and Payment Card Industry (PCI) requirements.

PROFESSIONAL PROFILE

21ST CENTURY INSURANCE Alpharetta, GA Apr. 2008 – Present

IT Service Delivery Manager

Perform financial planning, acquire approval budget, track expenditures, as well as Resource Acquisition by

ensuring a clear business case and ROI are developed before the project budget can be approved.

Manage the vendor relationship, onsite and offshore vendor team members, team building, and mentoring &

coaching initiatives.

Responsible for all aspects of Project & Program Management for Auto & Special Lines Rate Revisions,

Billing Systems, Infrastructure projects, and Real Time Comparative Rating. Projects involved multiples

platforms (including web-based applications) and ranged in budget. Used MS Project, MS Sharepoint,

Intuit’s Quickbase, Teamtrack, HPs web-based Project & Portfolio Management tool.

Serve as On-site Administrator for the Project & Portfolio Management tool (HP’s web-based PPM 7.1),

involving PPM administration, and managing resource pools definitions in the tool to facilitate resource

planning & Financial Reporting; as well as generation of weekly reports for executive management.

Developed process of consolidating various sources of project costs and presented a streamlined view for

each program and project.

MACY’S SYSTEMS & TECHNOLOGIES Atlanta, GA Sep. 2001 – Apr. 2008

Process & Product Quality Assurance Analyst (PPQA)

As part of the Enterprise Methodologies & Process Group, helped set direction, define and enforce the

enterprise Quality framework requirements that achieve CMMI level 3, Sarbanes-Oxley, Payment Card

Industry, Open Web Application Security Policy, Macy’s Security Policy and other legal requirements.

MALINI PANDYA – PAGE 2

PROFESSIONAL PROFILE

(Continued)

Developed specific guidelines for PPQA and Project Managers for projects involving vendor participation.

Coached and mentored project management team in areas of project and program management for large

initiatives that involve significant vendor partnership.

As a subject matter of the enterprise Quality framework, performed project audits to ensure that all projects

are in compliance.

Assignment areas included Human Resources applications (including Work Force Management, PeopleSoft

Upgrades), Marketing applications, Enterprise Data Warehouse/Business Intelligence area, web-based

development projects. Some projects involved Infrastructure & Operations teams that adopt ITIL standards

and processes. Used the CMMI for Services guidelines as a reference.

Gathered and analyzed process compliance metrics for trend analysis. The results were intended for upper

management and to be used to refine existing processes and templates.

Senior Project Manager

Introduced a project change control process and requirements traceability process to the business unit which

was successfully adopted before the Enterprise Quality Framework was rolled out.

Successfully led all SDLC phases and processes, beginning with Current-State and Future-State Business

Process Mapping to Release Management in areas such as Merchandise Planning, Inventory Management,

Legacy Financial & Accounting Systems, and Direct to Consumer Marketing.

EQUIFAX, INC. Atlanta, GA Feb. 1997 – Aug. 2001

[Consultant] Project Coordinator System Test Liaison

Responsible for prioritizing ALL Development project requests: included detailed Project Definition, task

assignments, balancing workload of the resource pool (25 developers), Change Management and Release

Management.

Participated in a workshop to ascertain and document complex Business Rules (FCRA, State Law, Industry

standards, Company & Customer Requirements) as specifications for code. The end result was a database

with over 700 business rules.

Played an active role in preparation of the 1st Field Trial during which existing Customers perform their own

tests and compare the results with the Legacy system. Participated in a 2-day “File Audit”, including hands-

on analysis and issue resolution. Collaborated with customers, Marketing and Technical Services staff to

ensure success of the field trial.

As System Test Liaison, served as the single point of contact between the Development and System Test

team (15 test analysts).

Responsibilities included daily defect management, hands-on analysis to determine appropriate resolution,

prioritization & assignment of work, compilation of daily & weekly metrics and provide an overall weekly

status of Development and System test for upper management.

[Consultant] Team Lead, Data Quality Test Team

Hired to motivate, turn-around and lead a Data Conversion Test team (8 testers).

Defined a new strategy for testing the Data Conversion/Migration component. My recommended approach

(process, resource plan, tools, time line) was successfully adopted, tools were developed and within 10

months, the team showed 99% accuracy in Data Quality. Team building was a key success factor.

Responsibilities included daily communication with the Development team on defects found, prioritizing the

defects reported and proactively facilitating resolutions.

[Consultant] Methodologist / Team Lead, Requirements Analysis

Defined a strategy for a Use Case Analysis. The strategy was formally presented to several development and

business-oriented groups and was approved. Created a detailed work plan and templates, mentored the team,

lead the analysis effort and evaluated several tools. Team consisted of 10 analysts and the effort was

completed successfully, on time.

As Methodologist, ensured that the work products adhered to Jacobson’s methodology.

After the analysis work products (Use Cases, Scenarios, Context Diagram, and Functional Specifications)

were formally delivered, I demonstrated how they should be used by taking a few examples through Detailed

Design. This was a 2-month effort. End products were Design document, Class diagrams, and Object

Interaction diagrams to be used for coding and test planning.

MALINI PANDYA – PAGE 3

PROFESSIONAL PROFILE

(Continued)

[Consultant] Senior Analyst / Developer, Development Team

Member of team that defined a new Object-Oriented Data Model to represent the Legacy data model with

maximum extensibility and scalability. The new database was the foundation for the Enterprise-wide Data

Warehouse.

Designed the new Data Conversion/Migration mechanism to migrate a large existing database (million

records of credit files) to the new object-oriented database and serve as an interface for processing all online

and batch transactions.

Wrote the Functional & Operational Requirements document.

BROADBAND TECHNOLOGIES, INC. Research Triangle Park, NC Aug. 1993 – Jan. 1997

Technical Lead System Design Verification Liaison

Designed and developed the Video Dial-tone feature of the FLX2500 product.

Evaluated Rational Rose as an alternate CASE tool and built a prototype using Rational Rose/C++ in OMT.

Served as the single point of contact (liaison) between the Development and System Design Verification

teams. Planned and implemented an approach Regression and Integration testing.

Responsible for Software Process Analysis, Metrics Definition and implementation, creation of Software

Development Standards for ISO-9003 certification, mentoring new hires, and interviewing candidates.

Software Design Engineer

Designed and developed the Video Dial-tone feature of the FLX2500 product.

Evaluated Rational Rose as an alternate CASE tool and built a prototype using Rational Rose/C++ in OMT.

Served as the single point of contact (liaison) between the Development and System Design Verification

teams. Planned and implemented an approach Regression and Integration testing.

Responsible for Software Process Analysis, Metrics Definition and implementation, creation of Software

Development Standards for ISO-9003 certification, mentoring new hires, and interviewing candidates.

GRAPHIC DETAIL, INC. Raleigh, NC Apr. 1994 – Dec. 1994

Independent Quality Assurance Consultant

Identified, recommended, and implemented opportunities to improve quality, efficiency, cost, and timeliness

in all phases of software development/maintenance in a part-time engagement at this small startup company.

GILBARCO, INC. Greensboro, NC Dec. 1990 – Jul. 1993

Software Design Engineer

Designed, developed, and provided field support of GSITE feature sets of Network Host Administrator

interface for credit card processing, cashier POS functions, hard disk access process interface, and laser

scanner support for the point-of-sale and fuel management systems.

Provided support for customers and partners during field trials and deployment while mentoring new

employees.

SUN MICROSYSTEMS, INC. Morrisville, NC May 1990 – Oct. 1990

Assistant System Administrator

Upgraded Sun operating systems, installed software packages/servers, and developed “C” shell scripts to

automate adding new user accounts and workstations to the LAN.

EDUCATION & CERTIFICATIONS

- Completed course work for Master of Science in Computer Science, NCSU - Pending Thesis

- B.Sc., Computer Science with minor in Business Administration, NCSU

- Taught 2 sets of 4-day workshops in Object Oriented Analysis & Design for IT consultants in 1997

- Certified in Microsoft Project 2002

- Trained in PMLG Methodology

- Trained in SCAMPI (Standard CMMI Appraisal Method for Process Improvement) Appraisals

Contact this candidate