Manager Customer Service
Resume:
Donna Muszynski
Fallston, MD 21047
*******@*******.***
QUALIFICATIONS
• Solid managerial and administrative experience.
• Exceptional versatility and adaptability.
• Dedication and drive as a hard-working individual always completing tasks on
time.
• Superlative communication and team-building skills.
• Ability to manage multiple tasks in a high-pressured environment.
PROFESSIONAL SKILLS
INTERPERSONAL AND TEAMWORK SKILLS
• Entrusted to process confidential employee records such as salary changes,
vacation/absenteeism reports, and performance appraisals.
• Interacted with a wide variety of personalities while scheduling
meetings/appointments and making travel arrangements for executives.
CUSTOMER SERVICE AND SALES SKILLS
• Interacted with clients and utilized excellent organizational skills to arrange and
coordinate special events that included new product kick-off, holiday parties, as
well as luncheon/dinner meetings and always stayed with my budget or under.
• Delivered excellent customer service on corporate sales accounts.
• Oversaw daily operations as Office Manager.
MANAGERIAL AND SUPERVISORY SKILLS
• Proved multi-tasking abilities by scheduling and coordinating work for staff of
thirteen people and simultaneously serving as Administrative Assistant to the
Director of Project Management never missing a deadline.
• Served as right hand to President and VP/General Manger of several companies in
an administrative and office manager capacity.
QUANTITATIVE SKILLS
• Completed and submitted invoices for payment checking for duplicate invoices
saving the company thousands of dollars catching these errors.
• Handled expense reports with account summaries.
• Consistently entrusted with large sums of money such as bank deposits up to
$100,000.00.
• Maintained inventory control.
• Demonstrated knowledge of and accountability for employee records, sales office
check book, daily sales operations, profit and loss statements, inventory and
purchase of all office supplies, petty cash, bank deposits, contracts/change orders.
• Managed petty cash, inventory, member statements, and accounts
receivable/payable.
COMPUTER SKILLS
• Proficient in using personal computer skills through Computer training in such
programs as Microsoft Windows, Microsoft Word, Excel, PowerPoint and
graphic type programs for literature and presentations. Additionally, used
WordPerfect, Lotus 1-2-3, WANG word processing, spreadsheet, and graphic
design, including internal/external correspondence, reports, procedure manuals,
and presentations.
• Create a variety of reports using Lotus 1-2-3, Power Point and Excel.
• Wrote the Wang Training Manual for CitiCorp.
• Served as IT Specialist for McCormick Construction Company, Inc.
EMPLOYMENT HISTORY
• Administrative Assistant to General Manager, Teledyne Energy Systems,
Sparks, MD 410-***-****, 1/5/09-3/6/09 (temporary assignment)
• Office Manager, Kris Konstruction, Forest Hill, MD, 443-***-****, 9/6/07-
7/18/08 (laid-off)
• Child Care Provider/Coordinator, Mt. Christian Church, Joppa, MD, 410-877-
1824, 9/5/00-6/10/06 (position eliminated)
• Licensed Home Child Care Provider, Baltimore, MD, (self-employed) 9/4/92 –
06/30/96
• Secretary/Administrator to Dir. of Project Mgt., Citicorp, Towson, MD 1-800-
367-5690 code no. 24841, 2/9/89-10/12/90, (relocated)
• Office Manager/Administrative Assistant to VP & General Manager, Brown
Forman, Hunt Valley, MD, 502-***-****, 2/28/87 – 2/2/89, (relocated)
EDUCATION:
• Essex Community College, Baltimore, MD (earned 30 credits while working
full-time).
• Currently registered at Harford Community College to finish degree.
• Training class at Systems Source for Excel.
Contact this candidate