Customer Service Insurance
Resume:
KATHERINE M AZARRAGA
***** ******** *** ****#****, Downey, CA 90242
Telephone: 562-***-**** Email: **************@*****.***
OBJECTIVE:
To be able to acquire a position within a firm where my extensive experience in Customer Service
together with a strong background in Software Administration will be further developed and utilized.
EXPERIENCE:
MSTAR INSURANCE AGENCY, Los Alamitos, CA July 2005 - Present
Insurance Service Specialist
Provided a wide range of Administrative and clerical duties within the Insurance Agency. Assisted
clients through an accurate assessment of their insurance needs. Created a Database Management
system that keeps track of the Agency's production.
Provided Policy service for existing customers specifically for Fire and Casualty lines. Assisting
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the Agent with the customer's Insurance application and performing preliminary assessment as
to what the customer needs.
Strong Focus on quick resolution with disputes related to Insurance coverage, Payments and
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claims. Given a possible turnaround 24-hour window or less.
Performed outbound calls to existing clients for the purpose of cross selling and introduction of
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new products to further increase the Agency's revenue. Contributed to a number of sales and
advertising strategies for the Agency.
Responsible for coding, testing and implementation of newly acquired company-specific
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softwares.
Worked with new employees, marketers and Insurance Agents, training them to utilize different
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programs and familiarizing them with company guidelines, enabling them to become productive
quickly.
Created Excel Spreadsheets to summarize the Agency and it's Independent Agents productivity
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that also generates a hard copy of the detailed monthly commission statements.
MN CLINICAL LABORATORY, Marina Del Rey, CA April 2005 – July 2005
Receptionist
Handled Incoming telephone calls and responded to email and/or fax inquiries.
Answered telephone calls, managed mails, handled patients and machine vendors in a 20-
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employee laboratory environment. Calling patients to remind them for a scheduled
appointment.
Drafted correspondence and scheduled appointments for Patients, Managers and Laboratory
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Technicians.
Responsible for coordinating a mass-mailing procedure that identifies potential clients and
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interested vendor and forwarding them to the right department.
Data entry of the patient’s information to the company's unique system, as well as managing a
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log book that keeps track of all the days appointments.
PHILIPPINE LONG DISTANCE TELEPHONE CO., Manila, Philippines Aug 2004 – Mar 2005
Internship
Participated in on-going research and program testing of the Philippines largest telephone company's
software enhancements for telephone line connections.
Responsible for activation of newly installed telephone lines. Sending a radio message to field
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employees to confirm if in fact a telephone connection was established from a remote area.
Simple database management duties such as updating customer's information to ensure that the
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company has the most current information.
Under sufficient supervision, participated in testing all previous and current software packages
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that are provided to and used by the customers.
EDUCATION:
DOMINICAN COLLEGE, Manila, Philippines June 2001 – Mar 2005
Bachelors Degree in Computer Science
Emphasis on Software Engineering
AD BANKER & COMPANY, Santa Ana, CA June 2007
Continuing Education for Fire & Casualty Insurance
SKILLS & PROFICIENCY:
Knowledge of Object Oriented Programming Language C++, Visual Basic and Visual FoxPro
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Web Design and Video Editing Experience
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Familiar with Java and SQL
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Expertise in Microsoft office Suite
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ADDITIONAL SKILLS:
Excellent interpersonal and written communication skills
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Ability to work effectively with minimal supervision and cooperative team member
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Strong leadership, management and problem solving skills
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Exceptional ability to quickly function within any business application
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Speaks fluent English and Filipino language
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Contact this candidate