Engineer Project

Hajer GMIHA

st

Date of birth: March ** ****, Tunisian

**, *** ** ** ************ - 2080 Ariana Supérieure, Tunisia

**********@*****.***

+ 216 - 22 53 60 12

PROFILE

Business Intelligence Consultant and SAP Basis Administrator

Experience in information system administration and business intelligence projects. High consultancy skills when

dealing with overseas customers. Have a diploma in Engineering in Computer Networks & Telecommunications with

honors. Fluency in no less than 4 languages, that enables to carry successful work interaction and challenges in an

international environment. Experience in multi-cultural and international projects.

PROFESSIONAL EXPERIENCE

June 2007 – [Business&Decision Tunisia]

Business intelligence architect for off-shore projects and consultant for other subsidiaries’ projects

‘STEP-BI’ project, SANOFI-AVENTIS Group (Intercontinental) - B&D Tunisia, Tunis

• Cognos reporting based on dimensionally modelled relational datasource (hierarchies), testing phase,

Functional field: Sales out and sales in

‘ROSS’ project, LVNA (Louis Vuitton North America) - B&D Tunisia, Tunis

• Cognos data modelling through datamarts, using FrameworkManager tool and reporting from detailed

functional specifications to production settlement. Functional field: Sales, Payments, Stocks, Inventory

‘Globe Shore’ project, LVAP (Louis Vuitton Asia/Pacific) - B&D Tunisia, Tunis

• Cognos reporting based on datamart and multidimensional (cube) models using MDX functions.

‘Assets & Liability Management’ project, i-BP (Banque Populaire Group) - B&D France, Nantes

• Development, tests and quality/production settlement on testing banks environments, banks settings

validation and bank reconciliation checking.

‘Third-party applicative maintenance’ project, LVMH (Louis Vuitton France) – B&D Tunisia, Tunis

• Data migration from Cognos Impromptu version to Cognos ReportNet 1.1 version, Functional field: Stores

database.

February 2006 ~ March 2007 – [Valeo Thermal Systems, JAPAN]

Active member of Basis team for major R3 project roll-out at Valeo Compressors - MIS

Have installed, administered, configured and troubleshoot R/3 4.6C with IS Auto package

Performed homogeneous system copy (NT/W2K3/ORACLE), client copies and remote client copy with specific

criteria, Post-go live user support

SAP Security and Authorization troubleshooting, user administration and maintenance using CATT and CUA tools.

SAP Change management officer: technical pre-requisite and final sign-off.

Deep knowledge on system change management strategies and its various applications

Developed and implemented an ITIL based reporting procedure and guidelines

Maintained strong and effective relationship with the customer management through meetings, initiatives and

active consulting.

EDUCATION

September 2000 ~ February 2006 - [National Institute of Applied Sciences and Technology – INSAT, Tunisia]

National degree of engineer in applied sciences and technology majoring in Computer Networks &

Telecommunications, Grade : Honors

September 1994 ~ 2000 - [Ariana Pilot High School, Tunisia]

Graduation from secondary school majoring in: [Mathematics], Grade : High Honors

COMPUTING SKILLS

Software

Quality tools: Peregrine Service Center, Mercury Quality Center Dashboard, Mercury Test director

Query tools: Quest Software Toad, PL/SQL Developer

Backup & Recovery tools: Veritas NetBackup

Remote access : Citrix presentation server (ICA client), VNC, Remote desktop connection

Network access : AT&T Global Network VPN client

Networking

OSI, TCP/IP, network administration and installation, Ethernet and VPN, routers and switches (Cisco…)

Database Systems

ORACLE 8i and 9i, MS ACCESS, MySQL, Teradata, Microsoft SQL Server 2000/2005

Operating Systems

Windows NT 4.0/2000/2003 Server, MAC OS, Linux (RedHat, Mandriva, Debian, SuSe)

Programming

C/C++, PHP, SQL, Html, XML, Tcl/tk

ERP - SAP R3

Installation: Windows/Oracle, add-ons (DI, PI), system copy, client creation, application servers

Database: database copy, database maintenance (tablespaces, indexes, reorganization)

User administration: troubleshooting, user authorizations, CUA set-up

Transport and change management: TMS configuration, troubleshooting transport integration

Job management: job creation, monitoring and troubleshooting

Spool management

ABAP: queries and user groups creation/download/upload

External systems: R/3 and TCP connections set-up

Business Intelligence

SAP BW

Reporting: Business explorer Analyzer, BW reports customization

Transport management: transports integration

Cognos

Data modelling: Cognos FrameworkManager

Reporting: Cognos ReportNet 1.1, Cognos C8: Report studio, Query studio, Analysis Studio

Cognos installation and configuration, RDBMS Microsoft SQL Server 2000

Customer/User training on Cognos Connection portal and reporting tools

SAP Solution Manager

Configuration of change management and CCMS monitoring with 4 production systems

Hardware

COMPAQ / HP Proliant servers family, IBM Infinity server family, Macintosh G4

Methodologies

ITIL (SLR, SLA, SLM), PDCA with QRQC

SOME THEMES OF COURSES RESEARCH PROJECTS

September ~ December 2005 – [CITI Laboratory INSA Lyon, FRANCE]

Academic engineer’s cycle “INSAT” graduation research

Topic: Development and evaluation of a solution to performance anomaly in 802.11 wireless networks

January 2005

Academic engineer’s cycle ‘INSAT’ (TUNISIA) project fulfilment

Topic: Development of an ontology applied to memory project (Semantic Web, Artificial Intelligence Recording)

LANGUAGES

Arabic - Native English - Fluent Japanese - Basics

French - Bilingual German - Academic

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