Engineer Software
Resume:
STEVEN J. EVERETT
**** **** ***** *****, ***** **098
214-***-**** 972-***-**** ******.*.*******@*******.***
QUALIFICATIONS PROFILE
Results-driven Programmer / Analyst with the skill, desire and experience to architect, review,
automate and improve business and software systems, processes and information flow.
Proven ability to design and implement databases and applications to automate manual
processes and streamline workflow and improve efficiency.
Demonstrated skill training, evaluating, and leading technical teams in all phases of the
SDLC in development projects.
Recognized as a creative and effective strategic planner, technical troubleshooter, and
solver of complex business system problems.
Strong communication, documentation, and reporting skills at all levels, with superb
organization and attention to detail.
Resourceful and flexible leader / coordinator in hypersonic IT environments.
CORE COMPETENCIES:
Business & Process
Process Streamlining & Telecommunications &
Analysis Improvement Networking
Project Management
Staff Development User Training & Support
Strategic Planning
Customer Focused Detail Oriented
TECHNICAL SKILLS
Methodologies: Software Development Life Cycle (SDLC), Service Oriented Architecture
(SOA), Object Oriented Analysis, Design and Programming (OOA, OOD, &
OOP), Rational Unified Process (RUP), Relational Database Design (ERD),
State Modeling, Event Sequencing, COM/DCOM, ActiveX
Languages: Unified Modeling Language (UML), Active Server Pages 1.0 & .NET (ASP &
ASP.NET), HyperText Markup Language (HTML), Visual Basic 6.0, .NET,
Script, and for Applications (VB, VB.NET, VBScript & VBA), JavaScript,
Extensible Markup Language (XML), Extensible Stylesheet Language
Transformations (XSLT), XML Path Language (XPath), XML Query
Language (XQuery), Asynchronous JavaScript and XML (AJAX), Structured
Query Language (SQL), Procedural Language/Structured Query Language
(PL/SQL), Shell Script, Perl, PHP:Hypertext Preprocessor (PHP),
LotusScript, C#, Java, C++
Databases: Oracle, MS Access, MySQL, Lotus Notes, MS SQL Server
Software Microsoft Visual Studio, Visio, Project & Office (Access, Excel, PowerPoint
Tools: & Word), Lotus Approach, Domino & Notes
Platforms: Windows 9x/2000/NT/XP, Unix, Linux, Internet Information Server (IIS),
Apache
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STEVEN J. EVERETT
PAGE TWO
PROFESSIONAL EXPERIENCE
LEMCON NETWORKS, Irving, TX 7/2008 – Present
Programmer / Analyst
Develop and maintain new features in Lemcon’s Network Tracking tool. Optimize SQL queries for faster
data retrieval and response from an Oracle 10.2g RDMS. Generate shell and PERL scripts to interrogate
elements in a wireless telecommunications network and storage of the results in an Oracle database.
Work with customers to identify, design and build solutions to automate tasks and generate reports using
various languages such as VBA, ASP, ASP.NET, VB.NET, PERL and PL/SQL with Oracle databases.
Key Achievement:
Deployment of MySQL in Linux environment and using PERL with SSH/SFTP to retrieve comma-
separated value (.csv) and Excel (.xls) files, parse and import to the database.
SECURUS, Dallas, TX 6/2008 - 7/2008
Business Systems Analyst (Contractor)
Work closely with development to generate use case documentation for features identified by Product
Management for implementation in a SIP voice/data network. Present documentation for review and
acceptance by the Development group.
NOKIA SIEMENS NETWORKS, Irving, TX 4/2007 – 4/2008
Programmer / Analyst
Serve as liaison between the processes of the Remote Integrations Center (RIC) and the world of
information technology to identify gaps and solutions in software systems supporting day-to-day
operations for approximately 20 engineers, coordinators and managers. Facilitate JAD sessions to
gather requirements, use cases and present storyboards, if necessary, for new processes and/or
supporting software systems along with any additional revisions or enhancements. Document artifacts
from the JAD sessions, along with the models and additional specifications in Word, Visio and Excel for
approval from stakeholders identified in the JAD sessions and various levels of management. Architect,
engineer, develop, maintain and test supporting software systems in various languages depending on
hosting platform. Primary supporting software system is a VB.NET, ASP.NET and JavaScript web-based
system with SQL statements interacting with an Oracle 10.2g RDMS with PL/SQL procedures and
functions to provide activity tracking and quality control. Secondary systems include Shell scripts in
conjunction with Perl scripts using SSH and SFTP protocols to traverse various gateway servers, VPN
tunnels and customer servers to retrieve data on their telecommunication network from their network
management systems to align with activities completed by the RIC. Plan and roadmap system features,
content and revisions based on review of business processes for upcoming and forecasted customer
projects in MS Project. Develop training material in PowerPoint and lead training sessions for the
engineers on the use of new system features. Provide 7x24 support for all software systems and the
hosting server platforms. Serve as liaison between RIC and the Business Infrastructure group for
network and server issues. Design and create automated and one-off reports from the Oracle RDMS
using Excel templates through the use of Excel’s web query capabilities and/or VBA for various
audiences.
Key Achievements:
Deployed AJAX to promote a Service-Oriented Architecture (SOA) in the web-based tracking and
ticketing tool to improve efficiency in reduction of post backs, network load, engineer interaction.
NOKIA, Irving, TX 11/2004 – 4/2007
Business, Process, Systems Analyst
Served as liaison between the processes of the Network Operations Center (NOC) and the world of
information technology to identify gaps and solutions in software systems supporting day-to-day
operations for 20, to as many as 150, engineers, coordinators and managers. Facilitated JAD sessions to
gather requirements, use cases and present storyboards, if necessary, for new processes and/or
supporting software systems along with any additional revisions or enhancements. Documented artifacts
from the JAD sessions, along with the models and additional specifications in Word, Visio and Excel for
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STEVEN J. EVERETT
PAGE THREE
approval from stakeholders identified in the JAD sessions and various levels of management. Architect,
engineer, develop, maintain and test supporting software systems in various languages depending on
hosting platform. Primary supporting software system is a VB.NET, ASP.NET and JavaScript web-based
system with SQL statements interacting with an Oracle 10.2g RDMS with PL/SQL procedures and
functions to provide activity tracking and quality control. Secondary systems include Shell scripts in
conjunction with Perl scripts using SSH and SFTP protocols to traverse various gateway servers, VPN
tunnels and customer servers to retrieve data on their telecommunication network from their network
rd
management systems to align with activities completed by the RIC. Project manage 3 party overseas
development effort to replace existing primary support system. Write test cases according to
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requirements and use cases and test any release candidates provided by the 3 party. Review C# code
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from 3 party for standard coding practices, comments and completeness. Plan, roadmap and perform
gap analysis between existing system and system in development for new system features, content and
revisions based on review of business processes for upcoming and forecasted customer projects in MS
Project. Develop training material in PowerPoint and lead training sessions for the engineers on the use
of new system features. Provide 7x24 support for all software systems and the hosting server platforms.
Serve as liaison between RIC and the Business Infrastructure group for network and server issues.
Design and create automated and one-off reports from the Oracle RDMS using Excel templates through
the use of Excel’s web query capabilities and/or VBA for various audiences.
Key Achievements:
Successfully migrated Oracle databases from 8i to 10.2g and .NET applications from 1.1 to 2.0.
Creation of hardware requirements for migrating the activity tracking system to provide greatest level
of reliability from a single server environment on the intranet to a clustered environment in a secure
location on the extranet for the Oracle database and round-robin DNS resolution for a load balanced
IIS environment facilitated through close coordination and oversight of the BI implementation team.
Part of the 4 member selection team for the 3 party development effort. Provided recommendation
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based on response to the Request for Proposal and overall timelines and budget.
ESI, Plano, TX 2/2004 - 11/2004
Customer Support Process Analyst
Analyzed processes in and information flow from the customer support center to the rest of the company.
Research and make recommendations for potential improvements and streamlining of information.
Diagnosed problems with VoIP and TDM PBX systems in cooperation with network services and technical
support groups.
Key Achievement:
Designed, built and deployed online intranet Knowledge Base for technical support to provide a faster
response to customer issues using PHP and MySQL.
NOKIA NETWORKS, Irving, TX 7/2003 – 11/2003
Project Coordinator & Analyst (Contractor)
Prepared deployment schedules for sites. Trained and led four developers in development and support
the database and systems and report creation. Identified and resolved problematic loopholes in
information flow. Coordinated functions across multiple groups. Trained internal groups and generated
checklists of functions. Worked closely with project managers to define reporting needs.
Key Achievements:
Developed integral just-in-time software support system using multiple Excel templates as checklists
for different functions and processes running common code communicating with queries providing
business rules in an Access database that coordinated the deployment of the EDGE capability to over
12,000 cellular sites in just two months.
Reduced the compilation time of a set of reports from 3 hours to 11 minutes with the use of
hierarchical datasets in ActiveX Data Objects (ADO).
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STEVEN J. EVERETT
PAGE FOUR
LUCENT TECHNOLOGIES, Allen, TX 7/2000 – 2/2003
Product Manager (1/2001 – 2/2003)
Coordinated feature content of Softswitch product across departments. Informed product management
team of new feature requests. Project managed SDLC iterations and feature content with use of MS
Project. Supported setup and upgrade of computer systems and equipment in department.
Key Achievement:
Designed web-based interface for other departments and organizations to request and track new
system features using Lotus Domino/Notes.
LUCENT TECHNOLOGIES, Allen, TX (continued) 7/2000 – 2/2003
Systems Analyst (7/2000 – 1/2001)
Developed signaling protocols for use worldwide. Prepared binary message structure and message
sequence charts using UML in Visio. Gathered and communicated signaling requirements. Compiled
requirements and wrote documents and test scripts to convey message structure and prove compliance.
Trained team members.
Key Achievements:
Created database in Access to convey requirement data and show commonalities in the various
protocols from countries world-wide to the development group for code reuse and shorter
development cycle.
Wrote initial requirements and specifications document for deployment of Local Number Portability
(LNP) on a switch in a tandem role with various capabilities.
CRITICAL PATH COMMUNICATIONS, Dallas, TX 10/1997 – 7/2000
Software Developer & Database Translations Engineer
Diagnosed and resolved client problems with routing, signaling, and programming in carrier-class
telecommunications equipment. Assisted clients with remote integration and implementation of
telecommunication equipment in the network. Designed programs and graphical user interfaces (GUIs) to
interact with telecommunication equipment. Led subordinate developer. Implemented client routing and
interface requests. Troubleshot switch alarms and software routing issues.
Key Achievement:
Designed and developed application using VB and SQL Server to update routing and client
information in telecommunication equipment.
NORTEL NETWORKS, Richardson, TX 11/1996 – 10/1997
Database Translations Engineer
Gathered routing and programming needs and specifications from clients for initial software load of DMS
500 telecom switch. Coordinated requirements for initial load. Assisted clients with integration of
telecommunication equipment into the network. Troubleshot and corrected routing and interface issues.
Developed and tested new routing techniques.
Key Achievement:
Implemented automated requirement gathering and web-based (ASP, SQL Server) questionnaire.
EDUCATION
Undergraduate Studies, Collin County Community College
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