Project Manager Management

Shalender Sood

510-***-**** **********@*******.***

(Online Recommendations: http://www.linkedin.com/pub/0/282/4bb)

SR. MANAGER/ DIRECTOR

Sr. Management Professional & Technologist with 14 years of extensive hands-on experience and proven track record

in delivering results by managing large global teams in software engineering, building and assessing enterprise

architectures, technology package implementations, performance and scalability testing, portfolio management, technology

strategy, and business development initiatives in fast-paced environments at both start-up and fortune 500 companies.

Proven ability to successfully analyze an organization's critical business requirements and develop innovative and cost-

effective solutions for enhancing competitiveness and increasing revenues. Demonstrated knowledge of leading

technologies, architecture frameworks, SDLC methodologies and project management principles. Led many multi-million

dollar RFI, RFP, vendor assessments and evaluations, and SOW efforts. Established experience in counseling and

mentoring Managers and junior staff.

PROFESSIONAL EXPERIENCE

CHARLES SCHWAB, USA 2007 – 2009

Sr. Manager/Director: Reported to the VP, responsibility included driving architecture and software development of

B2B & B2C eBusiness solutions, technology strategy, and process improvement. Challenged to improve productivity by

improved use of business processes and technology.

Spearheaded Enterprise Lean and Six Sigma methodologies and successfully applied these to drive process

improvement, product/project prioritization and execution of program including several technology, process

automation, and client support projects

Performed gap analysis on architecture domains, and prepared AS-IS and TO-BE architecture and process

models. Delivered product/ technology strategy and business/technical architecture to support new service oriented

business model.

Architected and led development of SaaS based B2B and B2C solutions with high demands and less than 2 years

of ROI to gain competitive advantage in the Compliance marketplace.

Architected best-in-breed data transformation and file transfer system to drastically improve operational execution,

business empowerment and customer experience. It will reduce client on-boarding time from 21 days to 2 day and

improve profit margin by reducing operating cost by 80%

Automated numerous business processes by leveraging existing platforms. Once implemented, it will allow us to

repurpose 80% of our customer support workforce

Spearheaded vendor negotiations and reduced vendor quotes by 60% without compromising on product quality

and features

Led analysis and decision making of phasing-out a home grown CRM system and replacing it with Salesforce.com

to drive operational execution and enhance user experience. This will also reduce maintenance cost by 50%

DELOITTE CONSULTING, USA 2000 – 2007

Manager: Responsible for business development and delivering multi-million dollar software engineering, enterprise

architecture, performance and scalability testing, and technology strategy projects at fortune 500 clients

Representative Client Experiences:

ADOBE (Lead Enterprise Architect) – Licensing Business Architecture & Redesign – Responsible for licensing

architecture, vendor selection, POC, product roadmap and redesign of the B2B commerce portal for their multi-billion

dollar volume licensing business

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Spearheaded overall licensing architecture; interviewed Adobe architects; reviewed system statistics;

documented pain points and AS-IS; and delivered SOA based TO-BE and Reference architectures

Managed vendor selection process and assessed best of breed vendors in the areas of eCommerce, B2B, ESD

etc. on their technical, functional and architectural merits, and presented recommendations

Conducted product demos to gather TO-BE solution requirements. Educated business architects and decision

makers on best of breed solutions in the areas of their functional pain points. Developed product roadmap of

B2B commerce portal.

AFFYMETRIX (Project Manager & Lead Enterprise Architect) – eBusiness Implementation – Responsible for

relationship management, architecture, vendor selection, and functional & UI design for their eBusiness implementation

initiative

Spearheaded overall eBusiness architecture; interviewed Affymetrix architects; reviewed system statistics;

documented pain points, AS-IS; and delivered SOA based TO-BE and Reference architectures

Managed vendor selection process and assessed best of breed vendors in the areas of Portal, Content

Management, Search, EAI, BPM, eCommerce etc. on their technical, functional and architectural merits, and

presented recommendations

Led functional design in multiple areas and delivered requirements documents on time. Facilitated periodic

executive status meetings to manage client expectations and project risks

BANK OF AMERICA (Lead Enterprise Architect) – Scalability Assessment – Responsible for in-depth architecture

scalability assessment of a mortgage origination system with projected volume growth of 30 times in a year

Spearheaded scalability methodology and got buy-in from senior client management. Assessed all architectural

components by interviewing architects, testing managers, operations managers, business managers, and by

analyzing system statistics and problem tickets from production environment.

Executed several performance scalability tests with testing COE and operations teams

Documented pain-points and potential business impacts of such a volume growth, and delivered conclusions

and recommendations to senior client executives

GUARDIAN INSURANCE (Scalability & Performance Manager) – Enterprise Group (Employer/Payer) Portal –

Responsible for the overall architecture scalability assessment and performance testing of a Payer/ Employer Health

Plan system targeted to provide employee benefits needs of small to mid-size companies nationwide

Led large QA team and managed cross team scalability and performance test execution calls involving 40+

resources on a daily basis. Gathered and analyzed performance system statistics and worked with senior

clients and IBM management to analyze, publish, and discuss results.

Delivered system that met all performance, scalability and availability SLAs

VISA (Engineering Director) – Distributed Authorization Switch Implementation – Responsible for managing large

engineering and QA teams focusing on building and implementing all interfaces of credit card processing system

Spearheaded UI architecture and managed 25+ resources (onshore and offshore) teams and delivered 50+

user interfaces to allow administer card processing Switch configurations

Managed 30+ resources (onshore and offshore) and delivered 20+ very complex upstream and downstream

interfaces

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Led operational procedures, release management, deployment and production support teams. Also led

functional, performance, and scalability testing of interfaces and delivered distributed system interfaces

targeted to provide 99.999% availability and 1400+ message per seconds, and currently processes close to $1

trillion worth of transactions every year

SEAGATE, CHOICEBUYS, TEKTRONIX, GATES RUBBER (Project Manager & Architect) – Comergent (B2B & B2C

eCommerce) Implementation – Architected and implemented Comergent’s best of breed eBusiness/ eCommerce

solution at large clients. Nurtured Comergent practice that resulted in many multi-million dollar implementation projects.

Spearheaded large teams and architected custom Comergent solution per client business needs that resulted

in cost cutting, process improvement, sales growth, and expanded market share

Facilitated periodic status meetings to manage client expectations and project risks and implemented solutions

by successfully meeting client’s business and performance requirements

OTHER RELEVANT EXPERIENCE

HEADSTRONG, USA 1999 – 2000

Sr. Consultant: Led custom implementation of Extensity’s Time & Expense reporting solution at many big clients

TATA CONSULTING SERVICES (TCS), UK, India 1996 – 1999

Consultant: Led and architected many applications/tools using cutting edge technologies and led teams to build and

implement those at large clients across industries

DEPARTMENT OF ELECTRONICS (DOE), India 1995 – 1996

Associate: Designed and developed neural network tool which was used to submit many papers on neural networks

EDUCATION & CERTIFICATION

Masters in Engineering, India Bachelor in Engineering, India

PMP Certification, PMI, USA Management Courses, IIL & Deloitte, USA

TECHNICAL EXPERIENCE

Software/Products: Comergent, Oracle, SQL Server, Sybase, Perforce, Visual SourceSafe, IIS, Netscape Web server,

EnterpriseSoft, LDAP, Rational Rose, WebLogic, WebSphere, Jrun, Tomcat, Harvest, TIBCO, CVS, Vitria, c-tree, Mercury

Suite (Test-Director, LoadRunner, QTP), Abinitio, Control-M, Connect:Direct, BASE-24, Tivoli, Interwoven, Stellant, SAP etc

Middleware/Databases: W ebLogic Server, TIBCO, Vitria, webMethods, XML, JMS, Oracle 9i, MSSQL, MQ Series, DB2

Development Tools/Languages: Java, J2EE (Java 2 Enterprise Edition), Servlet, Unix scripting, C, SQL, PL/SQL, HTML,

Visual Café, Rational Rose, C++, C, JSP, JMS, RMI, EJB, ASP, XML, XSL, Java Scripts, ActiveX, Swing, .NET

Hardware/Operating Systems: W indows95, 98, NT, 2000, Solaris, Sun-Sparc, MS-DOS, AIX

General Tools: MS Office, Lotus Notes, Visio

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