Customer System

Makiko Hassler

**** ********** *****, *******, ** 30350

E-mail: *************@*******.*** Phone: 404-***-****

OBJECTIVE

Seeking a Full-Time Entry Level Position in the field of software development by utilizing VB, Java, C, and other

programming skills.

COMPUTER SKILLS

- Languages: C, Java, QBasic, Visual Basic, VB.Net, Squeak, PERL, PASCAL, MYSQL.

- Application Software: MS Office, MS Project, MS Visio, MS ACCESS.

- Operating Systems: Windows 2000/NT, UNIX, LINUX, AS400.

- Technologies: Open GL

- Wed design related: VBScript, Java Script, and XHTML.

- Databases: MS SQL Server, and DB2.

EMPLOYMENT

IBM 12/2006 – Current

Atlanta, GA

Learner Support Specialist

- Providing technical customer support for IBM E-Learning Programs in both English and Japanese.

- Providing a trouble shooting for customers in Saba, PDTool and Centra system.

- Selected as Awesome Advocate for November, 08.

Richmond Auto Parts Technology 05/2006 – 12/2006

Richmond, KY

Production Control Support

- Supported monthly production planning.

- Maintained finished goods inventory.

- Created purchase orders.

DeVry University

Alpharetta, GA 12/2004 – 05/2006

Registrar Coordinator

File Clark 06/2004 – 11/2004

- Requested and issued transcripts by creating batches under AS400 environment and DB2.

- Offered and accepted students based on student’s records and update student’s record in Oracle.

- Issued Enrollment Certifications, Deferment Certifications, and Grade Reports for students.

- Coordinated students to transfer out/in to other campuses within DeVry University.

Honda Transmission Manufacturing of America

Russells Point, OH 06/2002 – 07/2003

Translator

- Translated technical documents from Japanese to English and English to Japanese.

- Supported Marketing Quality Department by creating graphs by MS Excel.

Bell System 24

Tokyo, Japan 05/1994 – 05/1995

Customer Support

- Provided new customer support for WOWOW, Japanese Satellite Broad System Company.

- Provided technical support to confirm the connections for the customer’s TV and the machine to watch WOWOW.

- Provided customer support for foreign customers in English.

EDUCATION

Keller Graduate School of Management of DeVry University – Atlanta, GA 11/2003 – 04/2006

Master of Information System Management GPA: 3.80/4.00

Graduated with Distinction

Georgia Institute of Technology – Atlanta, GA 08/1998 – 08/2001

Bachelor of Science in Computer Science

Dean’s List for Spring 2001

RELATED EXPERIENCES

Database Concept

- Created a mock grading system in VB and MS ACCESS.

- Created Database System using MYSQL.

Last Updated: 01/09/2009

OTHER SKILLS

Language Skills

- Fluent in English, and Japanese(Native Speaker).

Visa Status

- Greencard Holder

Last Updated: 01/09/2009

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