Training Mobile

Mark Preston

Mobile: 415-***-****

*************@*****.***

Summary:

Imaging, configuration and activation of thousands of mobile devices in production environments. Line

porting, activation and billing reconciliation on corporate wireless accounts with AT&T, Verizon, T Mobile

and Sprint. Training on deployment of Windows Mobile, mobile applications, Blackberry and gateway PDA's

to Outlook, Lotus Notes and Groupwise. Activating enterprise Exchange Service on Blackberry and

Windows Mobile devices. Mobile device application installation and testing.

Experience

Technisource

100% Travel August 2007-October 2008

Wireless/mobility deployment and technical trainer.

Mobile application installation, equipment procurement, shipment, configuration and wireless plan

activation on site throughout the United States. WLAN site survey, AP installation in various production

and distribution environments. Motorola and Cisco APs installed and configured. Mobile device application

training and support provided on site. Drive testing for mobility and application coverage, map and

location data collected with Trimble GPS, data compiled for Route Planner in Road Net.

Maxonic,

Sunnyvale CA December 2005-August 2007

Mobile Telecom specialist.

Blackberry, Windows Mobile\Pocket PC, iPhone training, support, deployment and procurement. Line

porting, feature, data, rate plan and adjustment completed through AT&T Web and phone portals,

scheduled phone and in person meetings with AT&T staff and management. Helpdesk cross function and

billing reconciliation successfully implemented for support of hundreds of mobile devices in a global

enterprise with multiple offices. Billing, line of service, device tracking and auditing Excel spreadsheets

published on SharePoint. Mobile devices configured for Exchange OWA, proprietary and enterprise

applications. Bulk and individual shipment completed to enterprise and home addresses.

Genesis 10,

Walnut Creek CA May 2005-December 2005

IT desktop and mobile device migration technician.

Lotus Notes to Outlook migration and mobile device support. Blackberry, Palm and Windows CE devices

administered during and after the Notes to Outlook migration at Kaiser Permanente program offices in

Oakland. Individual and group training scheduled during phases of deployment.

Palm Beach County, FL April 2003-March 2004

Mobile device configuration specialist.

Wireless messaging project for mobile email initiative in a diverse 10,000 user environment. Blackberry,

Palm and Pocket PC voice and data devices (smart phones) configured on various carriers (AT&T, Verizon,

Nextel, T Mobile) and 802.11. WLAN site survey and deployment in public and office environments. Site

survey tools included Net Stumbler and Air Magnet. Cisco 1200 AP’s configured with WLSE.

Previous experience :

Various technical, deployment and support roles in legal, medical, start up and agricultural environments

on site and traveling. PC, server, cabling, router and access point installations completed throughout the

United States. Remedy and Heat call ticketing system administration, documentation and PC deployment

support and administration in consultant and permanent lead and team member roles. Fleet and route

planning with Map Info, ESRI and Crystal Reports.

Professional Training

UC Berkeley Extension, SF City College, employer sponsored

Cisco Aironet(802.11) 350 Wireless LAN

Cisco Aironet(802.11) Wireless Site Survey

Cisco router configuration

Wireless LAN(802.11) and Mobile Communications-802.11a/b/g, security, Bluetooth, 3G networks,

wireless ATM

Wireless Application Development-PalmOS, iMode, XML, VXML, WAP NT 4 admin and support

Win 2000 deployment and support

Novell 3.xx/4.xx

RF circuits/systems and antenna fundamentals

Low-Power CMOS Wireless Communications and Wideband CDMA System Design

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