Management Project
Resume:
Roman Nemet
Arlington, MA *****
Cell; 202-***-****
Home: 781-***-****
*******@*******.***
CERTIFICATIONS ITIL v2 Manager (Service Support) KEY EXPERIENCE ITSM Projects with Fortune 500
ITIL Foundation & SKILLS IT Governance
InfoVista Consultant ITSM/ITIL Best Practices
Netcool Omnibus (MicroMuse) IT Management
HP Openview Network Node Manager Business Process Management
HP OpenView Operations Advanced Enterprise Management Systems
HP Virtual Vault Concepts - Administration
PRACTICAL Design and architecture of Service Management systems
and Integration
EXPERIENCE Design and architecture of Enterprise Management
Advanced HP NetMetrix
Systems
High Availability Technical Consultant
Design and architecture of large IT support systems
IT management systems development and
TRAINING - ITSM/ITG ISO20000
implementation cycles
ITIL Service Delivery
GAP Assessments (Process and Infrastructure, roadmaps)
ITIL Service Support
Management of Complex IT Management Projects
IT Governance
Presentation Skills - various audiences technical
CoBIT
through CIO level
HP ITSM
Technical hands-on experience with numerous of ITSM
and monitoring tools
TRAINING - TOOLS HP CCM IT Governance, CoBIT, CMMI, ITSM Maturity Models
SiteScope Business Process Management experience
HP PPM – Request and Package Management Business Process Analysis experience
HP SC6.2 Requirements Gathering
Radia Software management RFP response
HP OVOW Business Development strategies for
Netcool Impact (MicroMuse) HP ITSM products and Professional Services
Netcool SLAM, NfSM, WebTop, Reporter Business/Government organizational structures
Oracle DBA Various Technologies –Computing, Programming,
HP-UX Performance Tuning Networking, Telecom
HP Inside the HP-UX Operating System HP Suite of Products
Advanced OpenView Network Node Management Solid communication, both verbal and written
Netscape Enterprise Server (UNIX)
Hands-on With MC/ServiceGuard
HP NetMetrix. OVNMX 8100. Basics for Consultants
WORK EXPERIENCE ITSM Professional October 2008 - present
Svetlo Consulting Inc
Specializing in ITSM/BSM/EMS/IT Governance consulting and solutions
Process improvement & optimization
Process automation
Technical requirement and tool customization
HP SM 7.10 Technical Requirements Development
o
Engagement methodology development
o
ITSM Reporting KPIs Definitions
Tools development
o
Hands-on tool integration and customization
IT Management Process for Data Centers
ITSM and ITIL Assessment and Roadmap for FM Global, RI
Performed ITIL and IT Governance assessment for the purpose of Data Center migration (utilizing ITIL assessment method and
o
ITSM Assessment method)
Developed ITSM implementation Roadmap up to 24 months
o
SLM, Cost of Service, Incident, Change Management Reporting tools development
Reports, KPIs and metrics based on DigitalFuel engine
o
HP Service Manager 7.10
o
ITSM Consultant October 2007 – October 2008
British Telecom – INS Boston MA
Designed enterprise management systems using knowledge of various tools and their approaches and ITIL and ITSM knowledge and
experience
Designed ITIL Processes
Performed IT Infrastructure Management GAP Analysis
Architect for IT management and monitoring projects
Delivered ITIL Foundation/ITSM Awareness classes
Roman Nemet Page 1
4/21/2009
Roman Nemet
87 Ronald Rd
Arlington, MA 02474
Cell; 202-***-****
Home: 781-***-****
*******@*******.***
Responsible for IT Management customer advisory on ITSM and Business Process Management
HP Software “Product Champion” – BT – INS
Performed Business Development activities – HP Software products and ITSM professional services
Onsite project
Procter& Gamble Service Delivery ($750mil. Service Delivery project)
Transition Architect for Asset Inventory Management for BT E2E Service Delivery Model.
Designed and developed processes in detail for Asset Inventory Management
o
Designed and developed processes for number of interfacing systems, such as Operations, Ordering, In-Life, CMDB.
o
ITAM project for M&T Bank, NY
o Development of ITAM process and procedures
o Development of Implementation Requirements of ITAM utilizing HP AssetCenter
o ITSM/ITAM advisory role
ITSM Consultant March 2006 – September 2007
LOGICALIS Boston MA/Washington DC
Designed enterprise management systems using knowledge of various tools and their approaches and ITIL and ITSM knowledge and
experience
Built ITSM practice within Enterprise Management Division
Lead Architect for IT management and monitoring project
Pre-sale activities – HP Openview, SOW, RFP responses, presentations, for 160 member sales force
Developed IT Infrastructure Management GAP Analysis
Designed ITIL Processes
Performed Business Development activities
Collateral Materials Development for ITSM Initiatives,
Delivered ITIL Foundation/ITSM Awareness classes
Responsible for exploring new technologies applied for ITSM - SOA
Responsible for IT Management customer advisory on ITSM and Business Process Management
Onsite project for Unified Communication Center in Washington, D.C.
o Integrated network management system manager, responsible for building service management system
o Re-Designed “Service Desk” process of Office of Unified Communication (DC Emergency Response Agency)
HelpDesk including detail procedures and use cases for agents.
o Monitored and managed IT infrastructure and radio, CAD, telephony, call center 911 and 311 systems
Onsite project for Exel, DHL affiliates.
o Designed IT Monitoring infrastructure, based on HP OV suite.
o Technical Lead
o Performed Hands-on tool configuration. HP OV OVOU, NNM, Service Navigator, OVOW
Enterprise Management Consultant April 2004-February 2006
Allen Corporation Sterling, Virginia
Designed enterprise management systems using depth and breadth of knowledge with various tools and their approaches and ITIL and
ITSM experience
Built ITSM practice within Enterprise Management Division
Responsible for business development, ITSM project assessment, design and implementation
Key member of implementation and support team on HP OpenView projects at major Federal and DC Government systems engineering
organizations
Onsite project for Unified Communication Center in Washington, D.C.
o Integrated network management system manager, responsible for building service management system
o Monitored and managed IT infrastructure and radio, CAD, telephony, call center 911 and 311 systems
o Created IT management processes and help desk system and procedures
o Designed service management system and integrate it into existing D.C. government management system
o Coordinated and assisted D.C. government IT management groups to develop service management system
o Coordinated with third-party vendors and technical system suppliers to build support organization incorporated into
current D.C. government support organization
o Developed project plans to implement service management
Constellation Energy Group Baltimore, MD
o GAP Analysis of IT monitoring management infrastructure including Road Map of improvement.
o Service Desk function Assessment including tool evaluation.
Internal project for Verizon X252nd level Help Desk.
o Developed Configuration Management Database
o Developed Service Desk function
o Customized HP OV Service Desk
Sr. Enterprise Management Analyst July 2003-April 2004
Riggs Bank Riverdale, Maryland
Built enterprise management system with focus on banking application, which included analyzing the IT environment and business
applications, enterprise management system design, product selection and evaluation
Roman Nemet Page 2
4/21/2009
Roman Nemet
87 Ronald Rd
Arlington, MA 02474
Cell; 202-***-****
Home: 781-***-****
*******@*******.***
Implemented enterprise management system, including planning, plan phases coordination and hands -on product configuration and
integration engineering tasks
Coordinated ITSM initiative to benefit from ITIL best practices to improve performance
Implemented selected EMS tools, hands-on work with Micromuse products (Omnibus, Precision, SLAM, Reporter, WebTop, Impact,
various probes), NetIQ, CiscoWorks and other management tools
Service/Enterprise Management Consultant (Contract) May 2003-July 2003
Anteon Corp. Fairfax, Virginia
Technical lead responsible for service management, operations and maintenance issues in a proposal to build SONET networks for $40
million, Washington DC government project
Principal Consultant April 2002-February 2003
CAPNET Washington, D.C.
Technical leader working under TRW (Northrop Grumman) umbrella on federal government projects
Designed architecture of Support System for the DCNet (DC SONET backbone project) and UCC (Unified Communication Center –
D.C. Public Safety System)
Integrated network management systems, coordinated and participated in implementation of INMSs (Integrated Network Management
System), which included system analysis, product evaluations, NOC procedures creation and INMS products integration
Within the INMSs, designed architecture to utilize FCAPS and ITIL standards with HP OV suite, Infovista, Concord, Micromuse,
Remedy, Oracle, Cisco, Sun products
Principal Consultant December 1999-April 2002
iORMYX Herndon, Virginia
Designed enterprise management architecture
Performed business system analysis, designed enterprise management architectures with an emphasis on system and network
management, SLM, security management and application management with focus on technologies within an enterprise
Applied FCAPS and SLM consulting and deployment engineering leveraging solid practical experience with a variety of network devices
and management environments, such as servers, mainframes, NT systems, UNIX, circuit switches, voice switches, IP routers, SNMP
devices, network management applications and frameworks, among many others
Knowledge of standards and technologies used in IT and specifically in enterprise management
Involved in pre-sales activities
Researched new technologies to be implemented such as Palm, wireless, Web and others
Managed project teams
Managed engineering delivery projects, design and deliver presentations (customer system design and architecture, pre-sales,
conferences, university lectures, customer reports)
Onsite project for TRW (NorthropGrumman) of Wasington, D.C.
o Designed, architected and implemented Integrated Network Management Systems for Washington, D.C., SONET
backbone, D.C. citywide IT and UCC environments utilizing FCAPS and ITIL standards
o Performed system analysis, product evaluations, NOC procedures creation, NMS products integration
o Worked primarily with HP OV suite, Infovista/Concord, Micromuse, Remedy, Oracle, Cisco, Sun
Onsite project for Netplexus of Fairfax, Virginia
o Designed security management system based on MicroMuse Netcool FireWall
o Oversaw the implementation as a team leader. (Security Service Company)
Onsite project for Primus of McLean, Virginia
o Consulted on high availability solution for fault management system (NNM, Netcool) using HP MCSG
Onsite project for TRW(NorthropGrumman) of Reston, Virginia
o Design, architect and implement fault management system for Public Safety Radio Communication Program using HP
OpenView suite
o Hands-on implementation
Onsite project for Digex of Beltsville, Maryland
o Consulted and assisted in the design of business impact solutions based on MicroMuse Ne tcool Impact for telco
o Hands-on implementation
Onsite project for Foliofn of McLean, Virginia
o Customized system and application monitoring using HP ITO
o Integration with Netcool Object Server
o Consulting on event handling procedures
o Team leader
Onsite project for PSINet of Herndon, Virginia
o Installed and configured system and application monitoring using HP ITO’s database smart plug-in (DBSPI) for Sybase
and integrated it with Netcool ObjectServer
Onsite project for OneSoft of McLean,Virginia
o Designed system and network management system, SLM and SLAs and reporting
o Installed, configured and integrate tools such as HP NetMetrix (network performance monitoring), InfoVista (reporting
and SLM), and Micromuse Netcool
Roman Nemet Page 3
4/21/2009
Roman Nemet
87 Ronald Rd
Arlington, MA 02474
Cell; 202-***-****
Home: 781-***-****
*******@*******.***
Principal Engineer December 1997-December 1999
InoTech Fairfax, Virginia
System and network management consultant with focus on networking for LAN, WAN, DNS, remote access, communi cation protocols
(TCP/IP, OSI)
Used knowledge of ISDN, T1, X25, gateways, routers, brid ges, hubs, firewalls. HP-UX 9.x, 10.x - architecture, performance and tuning,
Sun Solaris 2.x, Microsoft Windows (applications), UNIX System administration and file systems: NFS, VxFS, LVM HA. VVOS
(Virtual Vault).
Consultant for information systems (UNIX OS tuning and performance including networking, internetworking, security and d istributed
network management)
Hardware and network consultant specializing in the installation, maintenance and trouble shooting of LANs, WAN's, HW, and Hotline -
to-Customers
Configuration, installation and maintenance of LANs using knowledge of PC RISC and PA-RISC architectures and PC assembly
(desktops, workstations and servers)
Hardware and network consultant for troubleshooting LANs, WAN's, HW, and Hotline-to-Customers
Onsite project for HMR of Kansas City, Kansas
o Provided consulting, work on system and network management for network spanning sites in U.S. and Europe
o Implemented distributed NNM configuration with ITO follow-the-sun configuration to manage SAP and Oracle
applications
o Implemented HP NetMetrix to monitor LAN/WAN security and network performance
o Designed events handling and procedures (flowcharts) for help desk process
Onsite project for Wal-Mart of Bentonville, Arkansas
o Distributed NNM implementation in complex network environment which included three NNM servers monitoring
230,000 network elements and 12 NerveCenter servers for event correlation
o In separate project, designed and implemented Informix HA solution utilizing HP MCSG
Systems Engineer September 1996-December 1997
CIC Systems Inc. Westwood, Massachusetts
Duties included project management, technical support, solutions and consulting on HP high-end systems running HP-UX Unix
(9.x,10,x) on different HP system products, systems integration, network architecture and IT consulting and pre/post-sales
Pre-Sales activities and implementation of HP NNM, HP Operations.
Customer Engineer October 1994-March 1996
Hewlett-Packard Burlington, Massachusetts
Provided, organized and scheduled phone and on-site troubleshooting, and installed HP system products running HP-UX 9.x, 10.x
Business Development Manager June 1993-March 1994
Bull Slovakia Ltd. Bratislava, Slovakia
Project manager for the information system project of the Slovak Customs Administration; responsible for technical and business support
of company partners and projects involving Zenith Data Systems (Bull affiliates), PC platform products and networking
EDUCATION Northeastern University, Boston, Massachusetts
Certificate for Information Resources Management. Graduate-level courses including: Fundamentals of Information Science, Computer
Communication Networks, Database Systems, Information Analysis and System Design, User Interface Design, Information Policy .
Business Success, Bratislava, (Czecho) Slovakia
Entrepreneur and management training group. Provided intensive courses in sales, communication and organizational skills
Comenius University, Bratislava, (Czecho) Slovakia
Two-year post-graduate studies in English for professionals due to work abroad
Slovak Technical University, Bratislava, (Czecho) Slovakia
Master of Science in Engineering (equivalent to mechanical engineering discipline with computer applications). Course of s tudy included
physical sciences, math, statistics, dynamic fluids and metallurgy to computer architecture, programming and applications. Course of study
also included co-operative training in industry.
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