Customer Service Project

Jason Astrup

*** * ***** ** *-*** - Shoreline, WA 98133 - *****.******@*****.*** - 425-***-****

Core • Project Management • Problem Solving and Analysis

• I ntegrity

Competencies • Product Design • Attention to Detail

• Team Player

• Manufacturing Processes • Communication Skills

• Customer Service

becker&mayer! LLC – Bellevue, WA

Employment

Experience A ssociate Product Developer, June 2007 – March 2009

• Designed components and packaging that exemplified and enhanced the vision of each project.

• Managed the product development of 7 projects from start to finish and developed over 30 proposals.

• Collaborated with designers, editors, and production coordinators to create outstanding products.

• Communicated closely and effectively with clients in Asia on a daily basis.

• Prepared and issued purchase orders for all components needed for the projects I managed.

• Served on a team dedicated to generating new ideas and proposals for the company.

becker&mayer! LLC – Bellevue, WA

Product Development Intern, August 2006 – May 2007

• Created proposal and sales materials for the Product Development and Production groups.

• Established new business relationships with manufacturers in Asia.

• Regularly conducted product comparison research to help define and distinguish our products.

eBenX, a SHPS Company (formerly Merrill Lynch/Howard Johnson) – Seattle, WA

Team Leader, July 2002 – March 2003

• Managed team performance, development, and satisfaction; consistently achieved an on- or above

target rating on team performance objectives during a time of transition and closure.

• Managed a team of 5 permanent employees and 12 temporar y employees.

• Developed a performance scorecard to track and coach team performance

• Compiled monthly performance data for 17 team members who reported to me and incorporated the

data into individual performance reviews which I delivered on-time to all team members.

• Managed ever yday operations including time-off requests, scheduling, billing, and project delegation.

eBenX, a SHPS Company (formerly Merrill Lynch/Howard Johnson) – Seattle, WA

Assistant Team Leader, August 2001 – June 2002

• Developed layout and content of benefits database to allow easy navigation and reduce the search

time. The database served as an internal resource for client specific health and welfare information.

• Created team training program; conducted all new hire and on-going training to ensure that team

members knew and understood all aspects of client provisions as well as their role as Benefit Reps.

• Maintained client information database and updated it daily to ensure that all provisions remained

accurate and up-to-date.

Merrill Lynch/Howard Johnson & Co. – Seattle, WA

Benefits Administrator, March 2000 – July 2001

• Answered health and welfare inquiries and solved client issues efficiently and professionally.

• Served as client specialist; worked with internal and external contacts to research and resolve issues.

• Achieved the Spotlight Award for implementing a centralized information database and assisting the

client administrator with training team members on new plan provisions.

Education B.F.A., Industrial Design, 2006

University of Wisconsin-Stout – Menomonie, WI

B.A., Communication – Advertising/Public Relations, 2000

Concordia College – Moorhead, MN

Second Place Award – J PMA International Student Design Competition – 2006

Awards

S potlight Award – M errill Lynch/Howard Johnson & Co. – 2001

Software • M icrosoft Office XP • A dobe InDesign CS3

Experience • SolidWorks 2003 • Adobe Photoshop CS3

• Alias StudioTools • Adobe Illustrator CS3

• Rhino 3.0 • Xenon v8

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