Customer Service Technical Support

Gilbert Miranda

*********@*****.***

**** ******** **, ******** ** 91770

Cell 626-***-****, Home 626-***-****

Education

Electronic Systems and Technology Engineer, ITESM Campus Laguna.

A+ Certified.

Specialty in Networking CCNA.

Technical Support Analyst, Huntington Memorial Hospital, October 2007 – February 2009.

Technical support at the Information Systems department. Software and Hardware troubleshooting,

isolating, following-up, documenting and filing tickets (HEAT) (Meditec, MS Office/Windows, Kronos, etc.)

Technical support at Software and Hardware upgrade project. PXE Server Imaging workstations (RIS)

and Ghost. Including data backup, installing, configuring applications and devices.

Policies assignment throughout Active Directory.

Desktops’, Laptops’, local and network printers’, Black Berries’, PDA’s; configuration and troubleshooting.

Telecommunications department technician. Networking connectivity, wireless configuration, wiring patch

panels and switches, including troubleshooting and testing.

Telephone technician reparation, activation, wiring and testing.

Installation Technician, The Picture People. three Months Migration Film to Digital project Jun-Sep2007

Performing Imaging W in XP installation process at IBM Lenovo, HP and Dell selling stations and POS

Dell/HP Server installation with Win 2003 Server via PXE server network and/or Symantec Ghost Server.

SCSI Filers, CISCO Switches, UPS; Noritzu, HP and Dell Network Printers; Installation and configuration

Install and configure tools and applications: Express Digital, Symantec PC Anywhere, ODBC.

To execute QA over the tested systems.

Computer Systems Production Department Leader. W invision Technology, Jul2006 - May2007.

To oversee the computer systems assembly the complete production process.

Computer assembly, loading software, updating licenses, testing, QA and packing.

Quality system improvement supervisor.

Computer technician at the service department, including troubleshooting.

Customer service, including computer systems installation.

Kro-nos.com business owner, freelance Computer consultant and technical support. (actual)

Repairing and selling computer systems, LapTops and printers (DELL, HP Compaq, Lenovo IBM, Mac)

Small Business and home network installation and configuration (wired and/or wireless).

Provide customer service, hardware upgrades, troubleshooting, as well as webpage and logo design.

Software Trainer (Operating Systems, Microsoft Office, design software, antivirus, multimedia, etc.)

Skills

Bilingual (Spanish – English).

Proficient in Microsoft Office and W indows 95/98/2000/ME/XP/NT/Server2000/Vista. Active Directory. Linux,

Mac OS 9 and X versions as well. Installation, configuration and virus removal.

Design software: Adobe Illustrator and Photoshop; Macromedia: Fireworks, Dreamweaver and Flash.

Machines and Tools that I dominate: Router, Switch, Multimeter, Oscilloscope, Signal Generators,

Calculator (HP49G), Winch and Milling machine CNC, PLC's.

References under request

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