Customer Service Project
Resume:
Laurie Marie Kullmann
Concord, NC 28027
Home Phone: 704-***-****
Cell Phone: 225-***-****
SUMMARY OF QUALIFICATIONS:
Project Management
System Design and Analysis
Coordination/Implementation
Supervisory Skills
Business Analysis
General business skills applicable to new work environments
Experience with Information Engineering Methodologies and SDLC, Team
Foundation Server, SharePoint
Familiar with Software/Languages - RPGIII, RPGIV, CL, KnowledgeWare
LANSA, SYNON, C, COBOL, CICS, SQL, Turnover, ColdFusion, JavaScript,
MS Office, Visio, SmartDraw
WORK EXPERIENCE:
National Diagnostics, Inc., Charlotte, NC 3/08 – 02/09
Business Analyst - Developed business process requirements for IT-related business,
financial, and operations systems critical to core organizational functions. This included
researching and analyzing data in support of business functions, process knowledge, and
systems requirements. Generated and compiled reports based on findings, complete with
recommended improvements to, or new requirements for, business processes and
operational procedures. Assisted in testing and verification of new systems and in
tracking progress of projects and maintenance tasks. In addition, worked on a team to
develop a new website using Team Foundation Server, SharePoint, and agile
development methods. As a part of that team, I gathered additional business
requirements as needed, created manual testing scripts, and documented user testing
findings, and verified change requests before being placed into production.
Stewart Enterprises, Inc., New Orleans, LA 8/95 – 3/08
Application Development Manager - Responsible for designing, assigning, and tracking
projects for the Accounts Receivable System. Gathered requirements, developed
functional and technical specifications, designed solutions, coordinated coding and
testing, and ensured a smooth implementation of changes. Required to report to
management regarding project status and ensured Sarbanes Oxley compliance.
Performed employee evaluations and made compensation recommendations. Supported
users, coordinated meetings, and resolved issues related to the Accounts Receivable
system. Provided second level support to Help Desk for A/R applications and related
processes. Assisted developers to accomplish their goals and project objectives. Most
recent project was working to convert Accounts Receivable package which was written in
RPG on an AS400 platform to a Web based .Net/SQL application package called HMIS.
Worked with off-shore developers on conversion of existing data.
Project Leader - Held lead role in a major conversion project for one of the Stewart
divisions. Designed and analyzed the requirements necessary to complete the conversion.
Made recommendations regarding issues related to the software and resources.
Coordinated meetings, issue resolutions, testing procedures, and implementation
schedules. Tracked the progress of software modifications, and reported status to upper
management. Coordinated post-conversion follow-up to ensure outstanding issues were
resolved.
Senior Programmer/Analyst - Supported modifications and enhancements to the
Accounts Receivable system. Worked with users to help them define their requirements.
Hardware: AS/400
Software/Languages: RPGIII, RPGIV, CL, Turnover, ColdFusion, JavaScript, SQL
Real Applications, Ltd., Metairie, LA 8/94 - 8/95
Senior Programmer/Analyst - As the technical installation manager for several clients, I
was the primary contact for the conversion of existing data, initial set up of the new
software and training libraries, verification of system parameters, tracking the progress of
any modifications to the system, preparation for installation, and post installation support.
Hardware: AS/400
Software/Languages: RPGIII, CL
The Laitram Corporation, Harahan, LA 7/92 - 8/94
Programmer/Analyst - Supported the manufacturing, customer service, and other
corporate systems. Involved in development of the manufacturing interface to
MAPICS/DB for one of the Laitram subsidiaries that produced a custom product. Team
leader on a project to research and select CASE tools. Utilized selected tools, and an
Information Engineering approach to develop a new Lease Billing system and to rewrite
selected portions of the existing Customer Service system.
Hardware: AS/400
Software/Languages: RPGIII, CL, LANSA, KnowledgeWare
St. Lukes Hospital, Cedar Rapids, IA 6/89 - 6/92
Programmer/Analyst - As a member of the patient care team, responsibilities
included maintaining existing systems, such as laboratory and registration, as well as
designing and developing new systems and programs as needed. Lead developer on a
project to design and implement a computerized Blood Banking system.
Hardware: AS/400
Software/Languages: RPGIII, CL, SYNON
Barnes Hospital, St. Louis, MO 4/88 - 2/89
Programmer - Responsibilities included maintaining current systems as well as working
with other developers to create new systems and programs as needed.
Hardware: IBM 3090
Software/Languages: COBOL, CICS, JCL, SQL
EDUCATION:
University of Missouri - St. Louis
St. Louis, Missouri
Bachelor of Science Degree - 1988
Major: Computer Science
Washington University
St. Louis, Missouri
Math and Science Courses - 1984 -1985
St. Louis Community College - Meramec
St. Louis, Missouri
Associate of Arts Degree - 1979
Gradwohl School of Laboratory Technique
St. Louis, Missouri
Laboratory Technician Certification - 1978
Maplewood - Richmond Heights High School
St. Louis, Missouri
Graduate Diploma - 1975
REFERENCES:
Professional/Personal references available upon request.
Contact this candidate