Project Manager Customer Service
Resume:
Alton Brisbane, Jr
**** ******** **** *****, ********, Texas 77469
Phone: 281-***-**** • Mobile: 703-***-**** • Fax: 866-***-**** Email: *******@*****.***
Profile
Results-driven Systems (IT) and Business Analyst professional with over 12 years of combined experience in the oil and gas,
information technology, and publishing industries. Keen, in-depth understanding of business processes, use case analysis,
business practices documentation, database design, development and application implementation. Innovative thinker, with
the ability to troubleshoot, problem-solve and create customized solutions that meet and exceed customer needs.
Outstanding customer relations and management skills with proven track record in project management, application
support and training. Strong organization skills with the ability to multi-task effectively and function well in fast-paced and
demanding environments.
Areas of Expertise
Project Management Business Analysis End-User Application Training
Product Development Database Administration Help Desk Operations
Customer Service Relations Application Systems Support
PC Desktop Systems MS ACCESS/SQL Server 2005
Achievement Highlights
Led the implementation of application modifications for the ABC audit requirements for over 90 Gannett newspapers
Designed and developed PC database used for domestic violence intervention programs to track client activity for
commercial distribution (Microsoft Access)
Created several Microsoft Access databases to manage local newspaper user and advertising information for the
purpose of training and project implementation
Designed, developed and tested in-house PC database application used for service dept with tracking inventory, jobs,
billing and invoicing
Trained users at Gannett newspaper locations on the circulation and advertising application software. Conducted on-
site training in addition to online training using WebEx.
Professional Experience
2007 to 2009
Business Analyst, Epsis US, LLC, Houston, TX
Responsible for collecting, analyzing, understanding, and conveying the business requirements for projects, and
translating these into functional specifications and detailed test plans. Analyzed and documented client technical
business processes in order to assist in streamlining strategies. Documented workflows and results of business analysis
and obtained client approval. Served as liaison between the customer, development team and any third party regarding
software functionality throughout the development lifecycle. Designed and executed use case test scenarios and test
scripts. Created GUI prototypes based on use case results and help file documentation. Facilitated day-to-day
management of change requests in relation to the project plans and applied problem-solving techniques to ensure
meeting of deadline. Work with customers to implement integrated operations processes in the work place. Assigned
to the Chevron Kern River MSV project in Bakersfield, CA. Provided technical expertise by assisting in identifying and
evaluating current Chevron business requirements for the Era 3D software for use in Kern River.
2003 to 2007
Project Leader, Gannett Corporation, McLean, VA
Project manager of essential and high-visibility project for national publication firm which involved the implementation
of the company’s advertising and circulation applications on national level. Facilitated the formulation and execution of
this strategy through the creation of several Microsoft Access databases to manage local newspaper circulation and
advertising information. Designed and developed databases with Microsoft Access both locally and across company
network. Wrote user-friendly training manuals and conducted both onsite and online training presentations using
WebEx for various newspaper sites. Developed technical solutions and management processes to streamline overall
implementation strategies and objectives. Extensive user of Microsoft Excel and Microsoft Access to receive data
from AS/400 for user analysis and data validation.
RESUME, Alton Brisbane, Jr, Page 2
2000-2003
Senior Analyst, Gannett Corporation, McLean, VA
Managed circulation application installations and conversion for current and acquired Gannett newspaper properties.
Established and maintained regular dialog with the newspaper circulation director and publishers on the status and
progress of the implementation projects. Facilitated communication among team members and created processes to
facilitate required audit information for ABC (Audit Bureau of Circulation). Participated in business reviews to assess
the newspapers business polices and requirements for the upcoming implementation projects. Trip and project
summaries were created using Microsoft Word. Conducted on-site trainings using PowerPoint presentations.
1997-2000
Analyst, Gannett Corporation, McLean, VA
Trained users at Gannett newspaper locations on the circulation application software. Created custom queries and
reports using SQL with Advanced Systems Concepts SEQUEL on the IBM AS/400. Participated in IT customer
service rotations several times a year.
1994-1997
Circulations Systems Manager, Statesman Journal Newspaper, Salem, OR
Managed and maintained circulation department data on the IBM AS/400 and TeleDirect telemarketing network.
Provided application support for six circulation departments for local newspaper. Utilized Microsoft Word and Microsoft
Excel to create documentation on new systems policies and procedures. Functioned as system liaison between circulation
and IT department. Analyzed, determined and formulated program requirements for the design and development and
testing of a custom program required for the circulation department.
1993-1994
Computer Operator, Statesman Journal Newspaper, Salem, OR
Executed and monitored application jobs on mainframe system. Generated and distributed reports. Processed
circulation and advertising applications.
1993-1994
Branch Administrative Assistant, Child Services of Marion County, Salem, OR
Coordinated and scheduled activities between counselors and case workers. Monitored in-house reporting. Managed
and maintained data entry of case information.
1990-1993
Office Manager, Pleasant Air, Sacramento, CA
Maintained Great Plains Accounting System for air filtration sales and Service Company. Managed the implementation
of multiple tasks including P/O’s, inventory, data entry, A/R and collections. Designed and developed and tested PC
database application. Created a PC database application for the service department which tracked inventory, customers,
materials, created purchase orders and invoices using R:Base.
1975-1990
Inventory Management Specialist, United States Air Force
Provided user-training on current inventory management systems, re-warehousing projects and pc database training for
squadron personnel. Maintained inventory control for squadron aircraft and vehicle maintenance personnel. Managed
the requisition and tracking of aircraft equipment.
Technical Skills
Microsoft Access Microsoft Office IBM AS400 AS/400 CL Programming
Microsoft Excel SQL Brio SharePoint 2007
GUI Design Studio Dr. Explain
Education and Training
United States Air Force; Honorable Discharge, 1975 - 1990
Ohio University; Athens, OH, 1972-1974
Microsoft Course 2779: Implementing Microsoft SQL Server 2005 Database 2/2007
Microsoft Course 2780: Maintaining a Microsoft SQL Server 2005 Database 2/2007
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