Customer Service Sales

Mary Garrison

*** ***** *****

Hendersonville, Tennessee 37075

615-***-**** Email:************@*******.***

Award winning, highly accomplished and motivated workplace

training specialist with proven track record of rapport building,

resourceful problem-solving and communication skills

SUMMARY:

Belmont College Nashville, Tennessee résumé

Bachelor of Arts Communications specializing in Journalism

over 20 years of experience in training and development

Excellent written and verbal communications skills

Ability to find resourceful and creative solutions for complex challenges

Capability to conduct effective research and analysis for meeting client’s needs

Skill to communicate effectively with a wide range of clients from end user, to technician

to CIO, CEO, CFO, President

Demonstrated aptitude to respond quickly to feedback

Capacity to break down information to effectively assist in answering support questions

Flexible and able to learn quickly

SIGNIFICANT CAREER ACCOMPLISHMENTS:

PRESENTATION

20 years experience giving sales presentations to CIOs, HR Directors, CEOs, CFOs

20 plus years experience training corporate clients on numerous software applications.

7 year experience facilitating business and personal development seminars.

Established a centralized database of training opportunities and resources for Metro government

employees in 2002/2003.

Extensive experience identifying employee’s training needs through the use of pre- and post-

assessment tools.

Extensive experience ensuring training curriculum addresses the changing needs of employees.

Extensive experience with developing curriculums for classroom and reference usage.

Awarded two national Customer Service awards by an international training organization

(ExecuTrain/1987-88)

LEADERSHIP

SOLE PROPRIETOR FOR SOFTWARE TRAINING/DEVELOPMENT COMPANY.

PRESIDENT FOR SOFTWARE TRAINING COMPANY.

MARKETING/SALES

2006-Present Tutor for Sumner County Adult Literacy

2004-2006 Secretary/Treasurer for BNI’s Goodlettsville Pace Setter’s Chapter

2004 Event Planner for BNI’s Goodlettsville Pace Setter’s Chapter

Currently serving on the Sumner County Technology Council Education Committee

(Hendersonville Area Chamber of Commerce)

2004 Served as Event Planner for Business Network International (BNI) and won a regional

contest (Carnival Cruise Line to Mexico)

2004 Presenter for Tennessee Scholars Program through the Hendersonville Area

Chamber of Commerce at Hunter’s Middle School, located in Hendersonville, TN.

2002-2004 serves on the Nashville Area Chamber of Commerce Skyline North Area Business

Council’s Board.

GARRISON – PAGE 2

2003 became a member of New Horizons’ Gold Club (collected $500,000 during the calendar

year). My client base consisted primarily of local and state government employees. My customer

base called for “service marketing” as opposed to sales-oriented marketing.

2001-2002 serves on the Recruitment/Retention Committee for the Nashville Area Chamber of

Commerce Skyline North Area Business Council.

2001-2002 served on the Antioch High Technology Board of Advisors.

Sensible Communications, Inc. (SCI) was given the Future 50 award from the Nashville Area

Chamber of Commerce in 1999

MICROSOFT CERTIFIED PROFESSIONAL – exam 70-069

WORK EXPERIENCE:

Sensible Solutions Hendersonville, TN (2004 – Present)

Trainer/Training Advisor/Program Developer

ROLE SUMMARY-Trainer

Leadership/Personal Development Workshop Facilitator for Nashville State Community College

and Municipal Technical Advisory Service.

Teach classes ranging from basic computing to programming (Instructor-led, group-paced,

classroom-delivery learning model with structured hands-on activities.)

ROLE SUMMARY-Developer

Leadership/Personal Development curriculum writer.

Develop and modify programs for a variety of technical, commercial and business users tailored

to support specific client activity.

Ability to take instructions, usually in written or diagrammatic form, and translating them into

computer language ('code').

Working in teams with other programmers and IT professionals.

New Horizons, Nashville, TN (2000-2003)

Market Development Manager (2000-2001)

ROLE SUMMARY

Establish relationships with key decision makers within major accounts

Work with AEs on major accounts with contact communications.

Conduct formal presentations that introduce New Horizons’ training solutions

Facilitate skill assessing and validating training for larger accounts

Active involvement with Chamber of Commerce

Active involvement with tradeshows (Chamber, ITEC, Microsoft)

Facilitate public events such as Windows XP product demonstrations

Sensible Communications, Inc. Nashville, TN (1991 – 2000)

Trainer/Training Advisor/President

Managed office staff of nine

Generated sales for software training and support services

Designed and developed technical proposals for formal bids

Taught business and personal development courses (Grammar Skills, Time Management,

Management by Coaching, Sales by Service Marketing, etc)

Taught courses ranging from basic computing to programming

GARRISON – PAGE 3

Athena Learning Center/ExecuTrain Nashville, TN (1987 – 1991)

Trainer

Setup classroom hardware/software

Taught courses ranging from basic computing to programming

Wrote courseware for class use

AWARDS/RECOGNITIONS

1982/83 National Dean's List, 1987 became a member of Belmont University's Sigma Tau Delta

English Honor Society, 1987-88 was awarded two national Customer Service awards by an

international training organization. 1996 received status as a Microsoft Certified Professional

(MCP). 1999 Sensible Communications, Inc. was given the Future 50 award from the Nashville

Area Chamber of Commerce. 2001-2002 serves on the Recruitment/Retention Committee for

Skyline North Area Council for Nashville Area Chamber of Commerce. 2001-2002 served on the

Antioch High Technology Board of Advisors. In 2003 became a member of New Horizons’ Gold

Club based on collections of $500,000; 2002-2004 serves on the Nashville Area Chamber of

Commerce Skyline North Area Council’s Board of Advisors; 2004-Present Secretary/Treasurer

for BNI’s Goodlettsville Pace Setter’s Chapter; 2004 Event Planner for BNI’s Goodlettsville Pace

Setter’s Chapter; Currently serving on the Sumner County Technology Council Education

Committee (Hendersonville Area Chamber of Commerce); 2004 Served as Event Planner for

Business Network International (BNI) and won a regional contest (Carnival Cruise Line to

Mexico); 2004 Presenter for Tennessee Scholars Program through the Hendersonville Area

Chamber of Commerce at Hunter’s Middle School, located in Hendersonville, TN; 2006 MTAS

Certified Facilitator.

EDUCATION

Belmont College Nashville, Tennessee

Bachelor of Arts Communications specializing in Journalism

1982/83 National Dean’s List

1987 became a member of Belmont University’s Sigma Tau Delta English Honor

Society.

INTERESTS

My Children, Wado Ryu Karate, Local & State government, Computers, Education, Reading,

Fitness, Cooking

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