Customer Service Quality Assurance

Location:

Posted:

March 09, 2010

205-***-**** ********@*******.***

Justin Regulus

Objective ___________________________________________________________________________________

To obtain a information technology position by utilizing my educational background and work

experience to meet the companies mission

Education_____________________________________________________________________

Bachelor of Science in Computer Information Systems May ‘07

Alabama State University, Montgomery, AL

GPA: 2.7

College of Business Administration graduate

Relevant Experience_____________________________________________________________

Computer Support Technician Jun ’00 – Aug ‘05

Teletech Inc., Birmingham, AL

Providing over-the-phone technical support to Verizon account clients

Rewarded Quality Assurance award for best customer service

Assistant Call Center Manager Oct ’05 Present

Civic Development Group, Montgomery, AL

executed and documented of test scripts necessary to ensure that an

application or technical environment meets performance requirements

(technical, functional and user interface)

Technical Skills_________________________________________________________________

Platforms:

Windows Vista, Windows XP, Windows NT, Windows ‘97

Programming Languages:

Visual Basic, SQL, Java, Database, SAP

Software:

Microsoft Word, Microsoft Access, Microsoft Front Page, Microsoft Excel, Microsoft

PowerPoint

Networking:

TCP/IP, LAN and WAN options, client server, workgroup computing

Activities and Honors________________________________________________________________________

Member of Students in Free Enterprise (SIFE), Who’s Who Among American College Students

Volunteer Activities_____________________________________________________________

Hornet Tribune (School Photographer), Community Service (Mentoring Students) in mathematics

References_____________________________________________________________________

Mrs. Rost Edwards 301 Claxton Way Fairfield, AL 35064 205-***-****

Mr. Wilbert Miller, Jr. 505 West Smithfield Cir Dolomite, AL 35061 205-***-****

Rev. Thomas Noon 1409 - 67th Street West Birmingham, AL 35228 205-***-****