Customer Service Sales

TIM GASSMERE, MBA

**** ******* ***** ******: 847-***-****

Deerfield, IL 60015 E-mail: ***********@*****.***

PRODUCT MARKETING AND MANAGEMENT PROFESSIONAL

Proven experience in competitive markets including planning, designing, and implementing successful marketing

strategies for consumer electronics. Trusted and respected by executive leadership to develop positive

professional relationships, build effective teams, communicate, and drive process, system, and culture changes

within an organization.

Areas of knowledge/proficiency include:

Strategic Market Positioning Strategic Business Planning Product Development

Relationship Management Competitive Market Analysis Product Introduction/Integration

Market Research Consultative-Selling Strategies Organizational Leadership

SELECTED ACCOMPLISHMENTS

• Key player in product management and marketing efforts for the MOTOROLA VE66 and MOTOROKR

EM35, two of the top profit margin leaders in its mobile device portfolio for 2008-2009.

• Managed the marketing responsibilities for the MOTOROLA KRZR K1, Motorola’s top selling, profit

margin leader in its Mobile Devices portfolio for 2007.

• Compiled carrier compliances and technical requirements for the MOTORAZR V3 software, contributing

to sales of over 100 million MOTORAZR devices.

EXPERIENCE

Motorola, Inc. – Libertyville, IL July 1995 – January 2009

Product Marketing Manager – Mobile Devices June 2005 – January 2009

• Manage life-cycle and product development within the Mobile Devices Business, specifically the

MOTOROLA VE66, MOTOROKR EM35, MOTOKRZR K1 and MOTORAZR V3i

• Define and align product offerings, including operations, external vendors relations, engineering, industrial

design, global marketing teams, sales, market research, and overall program management

• Create and deliver go-to market launch materials, customer, sales, and training presentations detailing full

product essence, position, and offerings

• Generate business cases and marketing strategies to drive Motorola Mobile Devices

Technical Marketing Manager – EMEA and South Asia Region June 2002 – June 2005

• Directed EMEA and South Asia’s operator requirements and ensured their compliance

• Collaborated with customers to align their technical compliances and desired feature sets for the Mobile

Devices portfolio

• Drove and executed the Core Element Dialogue Process with key partners within EMEA and South Asia

• Managed and maintained prioritization of overall requirements for negotiation and optimization of global

development resources

Product Manager – Mass Market Product Marketing February 1999 – June 2002

• Managed the development of Global Mass Market Cellular Products for Motorola’s Personal Communication

Sector, including producing business cases and strategies to drive cellular product value

• Coordinated decision making among product team members including: external vendors, engineering,

industrial design, global marketing teams, sales, market research, program management, and operations

throughout the entire product life-cycle

• Created and delivered customer, sales, and training presentations detailing full product offerings

Cellular Information Center Supervisor July 1995 – February 1999

• Managed operations of inbound call center, including staffing and development of Customer Service Agents

• Analyzed productivity reports for Customer Service Agents on a daily, weekly, and monthly basis

EDUCATION

MBA, Marketing, Roosevelt University - Chicago, IL (2002)

BA, Western Michigan University - Kalamazoo, MI (1995)

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