Human Resource Resources

ANNETTE ALETOR

**** ****** ***** ** #*** Houston, Texas 77082

Cell: 832-***-**** *************@*****.***

OBJECTIVE

A full time position in Human Resource management and operations with a dynamic organization where I can use my

comprehensive knowledge and experience in Human Resource practices and organizational behavior to enable the firm

attain maximal utilization of human capital while achieving organizational goals and excellence.

SKILLS

Vast understanding of Employment laws and HR practices, Benefits Administration, Organizational Astuteness,

Administrative Writing, Payroll Processing, Verbal communication, Advanced Research skills, Dispute Resolution, Time

Management, Critical Thinking and Confidentiality.

EDUCATION

University Of Houston- Downtown

B.S in Criminal Justice, Summa cum laude (GPA 3.86)

Minor in Business Management, May 2008

Houston Community College

Associate in Arts and Humanities.

High honors, May 2006

TECHNICAL KNOWLEDGE

Proficient with Windows OS (Vista & XP) and Application (Office), Macintosh, Accountix PEO Super Pro, Peachtree Quantum,

Outlook Express, Lotus notes and QuickBooks and is able to learn proprietary systems/applications quickly and easily

WORK EXPERIENCE

Diversified Human Resources. Houston TX July 2008 to Present

Human Resource Specialist

! Assists Legal counsels in ensuring clients compliance with Federal & state EEO and DOL laws.

! Perform a wide range of HR functions such as Performance appraisals, sexual harassment trainings, recruiting, and payroll &

benefits administration.

! Create employee handbooks, policy and procedure manuals; helping to implement and monitor HR programs to increase

overall productivity and efficiencies.

! Work directly with clients, assisting with the technicalities of COBRA, OSHA, HIPPA and FMLA; ensuring a thorough

understanding of its applications to their businesses.

! Consult with client companies providing them customized HR solutions regarding their HR needs such as compensation and

incentive plans, employee relations, job descriptions, management and employee training, work place polices and more.

Alief Independent School district. Houston TX Feb 2007- May 2008

Associate Teacher

! Assisted teachers and Para-professionals in classroom monitoring and organization.

! Reported to work on time when short, impromptu notices were given.

! Used learned communication skills to effectively instruct students on pre-scheduled lessons while maintaining a fun, safe

environment.

! Participated in after school programs teaching racial sensitivity and acceptance.

Affiliated Computer Services. Houston, TX. May 2003- Aug 2006

Global Workforce Analyst

! Monitored multiple sites while accurately forecasting AHT, shrinkage, attrition, volume and staffing requirements to ensure

maximal service level and utilization

! Assisted other Operation Analysts and Managers in supervising and directing data flow across call centers, ensuring data

accuracy as an indicator of improvement in overall performance.

! Assisted managers to conduct schedule analysis which helped in determining the best, most efficient and cost effective

schedules for multiple call centers.

! Helped Train and mentor agents effectively through leadership by example, proper utilization of provided materials,

resources and personality skills.

VOLUNTARY ACTIVITES AND PARTICIPATION

Re-new Orleans 06-07.

Essence Cares 06.

KEYWORDS

Responsible, Focused, Detail oriented, highly motivated, Confident, Innovative, Enthusiastic, Fast learner, excellent communication

skills, drive to excel.

Contact this candidate