Project Manager Management

MICHAEL DAVID BRUCE, CPA/PMP

**** * ******** ******, *********, VA 22205 H: 703-***-**** M: 703-***-****

Email: **************@*******.***

Public and commercial experience leading sales and delivery of cross-functional programs to improve operations

and service delivery. Sold multi-million dollar administrative support services. Developed and managed multi-

million dollar budgets. Established new operations and capabilities. Proven ability to communicate and reach

consensus among stakeholders to implement solutions

Summary of Capabilities

Sales and delivery lead/program manager for enterprise HR shared service and information technology

services for DHS and the Transportation Security Administration

Sales/Revenues managed averaged $15 million 2004-2009

Responsible for P&L, staff development and new business planning

Managed an IT and shared services business unit of 125+ staff and $18+ million annual revenue

Managed FFP, Cost-Plus, Incentive Fee, and Time & Materials contracts and task orders

Managed CMMi Level 4 SDLC teams; led Software Engineering Process Group and Action Planning teams

Developed RFIs, RFPs, Statements of Work, and Benefit Cost Analyses for federal programs

Professional Experience

Program Manager, Transportation Security Administration 2009

Led contracting, development and operational deployment of the eTAS program to 485 airports across the

United States. Managed a $25 million budget, executed support contracts, managed IPTS across TSA and

DHS. Developed IRB business case and associated budgetary support documents (CPIC, OMB 300B).

Director/Senior Manager, Accenture LLP 1997 - 2009

Program Director. Sold and delivered a 125+ FTE, $18+ million annual revenue TSA shared services

program providing finance, payroll, HR, business intelligence, call center, IT and business performance mgmt

services. Established Service Center for TSA Secure Flight program.

o Established client service relationships with C-level, Senior Executive Service and GS-15 level executives

o Strategic responsibilities include building client consensus, communications, and reporting performance

to executives; developing and shaping task orders; assisting client to define and prioritize opportunities

o Achieved P&L above planned targets, decreased cycle times by 50%, eliminated an inherited 6+ month

workload inventory, maintained 99.9+% defect-free quality, and completed 50,000+ annual transactions

o Established shared service pricing methods and competitive pricing / ‘price to win’ strategy

o Established Lean Six Sigma operations practices. Established a Quality Process Improvement program

o Responsible for program and project management plans; service level reporting; creating work

breakdown structure and production plans; and quality, risk, resource, scope and change management

o Transitioned services from legacy provider. Recruited and trained new staff. Created a performance

assessment model. Established competencies for positions. Created a job rotation program, and a

Management Development Program. Established the PRIDE employee recognition program

Business Development and Capture Management. Business development experience includes:

o Experienced with "Win Strategy" development; price-to-win analyses; defining technical, solution, and

operations architectures; writing technical, solution, and management approaches; identifying key

personnel; creating work breakdown structure and work packages; and developing teaming agreements

o Led proposal efforts. Staffed proposal teams, guided the development of graphics, coached section

authors, and reviewed proposal graphics and sections. Served on Gold Team and Red Team reviews.

o Product Development VP for Silent Trust, an Accenture venture to provide identity and authentication

services. Obtained $1.5 million in start-up capital. Developed business, product development plans.

Developed relationships with business partners, including the US Postal Service and Microsoft.

Program Management. Program Management Office (PMO) experience for a variety of client needs:

o Led the PMO for a $35 million T&M project to remediate HR and payroll issues due to the rapid stand-up

of TSA. Certified invoices, reported financial status weekly to the government CO, and managed a project

burn of $225,000+ per day. Developed Accenture’s standard Public Sector contract close-out procedure.

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Managed the PMO for the $1.5 billion merger of Cable & Wireless USA and MCI’s Internet business.

o

Tracked progress of projects to integrate network, finance, human resource, support systems,

sales/marketing/customer care, and business support systems into C&W operations. Communicated

status to the CEO and senior executives. Completed the merger 6 months after acquisition

o Led management of industrialization plan to engineer, construct and deliver telecommunications hosting

platforms, communications services infrastructure, end user devices, and operational logistics for Sky

Station International’s $250 million roll-out of a stratospheric communications system

Technology Project Management. Managed teams of 5 to 30 for IT design and development efforts:

o Led a $1.5 million effort to design of a web access control and enrollment service for the Office of Federal

Student Aid. Defined solution requirements, and led an RFI for vendor products

o Identified requirements for the HUD’s Public and Indian Housing Information Center (PIC) system to meet

OMB A-127 mandates. Presented results to the responsible Deputy Assistant Secretary and Deputy CFO

o Led eCommerce design and business analysis efforts for the US Postal Service. Projects included:

eBoxCheck; Internet Purchase of Return Receipt After Mailing; Electronic Bill Payment and Presentation,

and Secure Electronic Mailbox services. Reengineered new product development processes.

o Testing and release management lead for Verizon’s Service Express system. Supervised 25 Verizon and

Accenture staff. Capture metrics for planning and evaluating efforts. Increased unit performance 20%

Senior Principal, Information Management Consultants 1991-1997

Director of Product Development. Supervised 30 staff located in Denver, Washington and Pune, India.

Responsible for specifications, technology development, user support and training, and client installation

o Managed commercialization and development of WebFlo and CreditFlo products. Sold more than $4

million of product and services. Clients included NationsBanc, Conseco, and Bank of America.

o Co-led development and rollout of IMC's Business Solution Framework methodology

o Developed a bank account reconciliation system for Oppenheimer Funds. Improved the accuracy of

reconciliations 50% and decreased work hours 80%. Transformed this system into a packaged solution.

Technology Project Management. As a technology project manager, I achieved the following:

o Obtained CMMi Level 3 certification. Led the Software Process Improvement Group and Software

Process Assessment. Standardized software processes to conform to IMC’s development methodologies.

o Defined requirements for the IRS Electronic Fraud Detection System. Conducted JAD sessions. Modeled

requirements using the RTM tool. Integrated requirements into the Tax System Modernization program.

o Developed DRP and COOP plans for US Information Agency HQ data center, payroll and financial

management systems. Developed and presented a Risk Analysis to business and technology executives

Federal Financial Management Project Manager. Led projects for business analysis, design and

development of Department of State overseas financial management systems and processes.

o Led RFI and Benefit/Cost Analysis for alternative FMS replacement programs based on OMB and GAO

FSIO requirements. Utilized a qualitative and quantitative model approved by OMB. Presented results to

the Under Secretary for Management; prepared a final report for OMB and Congressional review

o Developed an Information Strategy Plan (ISP); Information, Business Systems, Technical, and

Organization Architectures; Transition Plan; and Current Systems Analysis to baseline functional and

technical requirements. Defined detailed needs during Business Area Analysis and System

Implementation tasks. Modeled business activity and data requirements within the IEF I-CASE tool.

o Conducted functional, technical, and operational evaluations at overseas finance and disbursing centers

Education and Professional Credentials

Master of Business Administration, Cornell University

Bachelor of Science, Mechanical Engineering, Cornell University

Certified Public Accountant, PMI-certified Project Management Professional, Accenture Certified Solution

Architect, Secret Clearance (Interim-Active)

Awards

Accenture Exceptional People Developer Award (2008), Accenture TSA HR Services “Top Cat” for Top

Performing Team Award (2007), Accenture Spontaneous Award for Individual Innovation (2006), Accenture

Spontaneous Award for Group Contribution (2005), Information Management Consultants Employee of the

Quarter (1994); Past President, Waycroft-Woodlawn Civic Association

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