John H Tepe

** ****** **** ****

Cortlandt Manor, NY 10567

914-***-****

914-***-**** – Cell

abnvr4@r.postjobfree.com

Summary – Experienced IT Manager with diverse hardware and software background. Specialty

includes linking users to technology, cost control management and procedures, database

solutions, customer interface, desktop management, network transitions, Helpdesk Management,

Technology procurement, cost control management as well as Systems Asset Management.

Seeking IT management position that will allow me to use this skill set to improve the quality

and efficiency of IT service.

Experience

JPMorgan Chase and Company – Brooklyn, NY - 2006 – January 2009 – Assistant Vice

President and Infrastructure Manager

• Managed deployment strategy, standards, testing, and execution of desktop system

maintenance program for 35000 personal computers globally for Treasury and Security

Service business

• Managed backend processing and developed a Help Desk infrastructure for corporate

End User Charges System which controls indirect technology and telecommunication

expenses. System to date has generated over $30 million dollars in savings

• Managed Help Desk ticket trends with desktop support supervisory staff and provided

tactical and technical recommendations to improve service and improve upon SLA

response. Procedural changes reduced ticket volumes by 10% within first 90 days.

• Conducted root cause analysis sessions with technology service providers to implement

appropriate processes to minimize and eliminate repeat incidents

• Developed desktop strategy for Active Directory implementation and Novell Netware

decommissioning

• Represented Treasury Services business before corporate information technology

standards and desktop strategy boards

• Assisted in the selection, development, standardization and financial viability of Virtual

Desktop Infrastructure program and proof of concept. Solution became the basis for

JPMorgan VDI standard

• Managed deployment and ensured business application and user developed tools

compatibility for Microsoft Office 2007

Docuserve Group LLC – White Plains, NY (February 2005- June 2006) Manager

Information Technology

• Responsible for technical operations and maintenance of all data and voice systems for

New York City, White Plains and Stamford, CT facilities. Systems consisted of

Microsoft Windows Server 2000/2003, Microsoft Exchange 2000 and Citrix Metaframe,

Microsoft SQL Server, Blackberry Enterprise Server, 3Com NBX

• Redesigned system infrastructure and Group Policy to allow for increased reliability and

enhanced system security and maintenance

• Negotiated volume software licensing agreements for Microsoft and Adobe products to

reduce software expenditures and ensure legal compliance. Software expenditures were

lowered by 10%

• Negotiated and managed all technical outsourcing and vendor contracts for voice and

data systems.

• Standardized data architecture and system design for internal invoice tracking and

accounts receivable systems. Designed upgraded architecture for SQL based court

reporting database.

• Co-chaired steering committee for design of internal CRM and internal financial

dashboard application allowing for data export to Excel as well as Crystal Reports

• Implemented structured change control processes for voice and data systems

modifications

Consultant – November 2002 – February 2005

• Established private firm to encourage small businesses to automate services and

implement cost effective electronic solutions to increase cash flow and profitability

• Designed and implemented LAN and desktop technologies

• Provide IT staff management and technical direction. Streamlined IT purchasing process

for small business.

• Recommended and implemented IT policy and procedures. Provide IT direction and

managerial expertise and advice for firms that do not have formal IT departments.

• Arranged and implemented E-Commerce solutions.

Computer Sciences Corporation – Yonkers, NY (May 1998 – November 2002) – Section

Manager IT Services

• Responsible for providing all IT services for 2 Lockheed Martin / BAE Systems defense

contractor facilities with diverse operating systems, network topologies, and complex

engineering software. Managed and mentored staff of 22 technicians, developers systems

and database administrators.

• Project Manager and technical lead for all computer system deployments at Threat

Warning and Defensive Systems business unit in Yonkers, NY. Created and executed

statement of work as outlined by the customer for desktop systems using Dell, HP and

Gateway system hardware and printers. Established and enforced Service Level

Agreements to support Network and desktop systems.

• Created first formalized Help Desk and call monitoring process for TWDS business unit

as well as formal method for BAE customers to seek IT services to support BAE

supplied systems

• Developed and Managed $1.5 million dollar IT services budget

• Managed and served as Technical Lead on classified and unclassified PC, workstation

and LAN designs using 100BaseT and Gigabit connections with Compaq, Sun and Cisco

technologies with military firewalls and encryptions.

• Implemented and designed desktop rollout transition practices using Imagecast, Ghost

and WININSTALL for Win 9x, NT and XP operating system transitions which

decreased PC deployment time by 75% and empowered user community to deploy

licensed software without intervention of IT technicians.

• Negotiated software licensing and maintenance contracts with Microsoft, Sun, Computer

Associates and McAfee anti virus products that reduced software expenditures by 30%

and allowed technical and enduser staff, priority access to vendor technical support

services. Determined corporate IT technical direction. Established agreements with Dell,

Cisco, HP, Compaq and Volt Technical Services

• Interfaced with customer clients to resolve computing hardware, software and licensing

issues for BAE military electronics products and established relevant Service Level

Agreements.

• Negotiated and managed all IT service contracts with third party vendors for PC desktop,

server maintenance services and PBX support

• Developed transition plan to retire and port applications and hardware from classified

and unclassified DEC Vax networks to Sun and NT based platforms

• Project Manager to transition in house POP3 electronic mail system to standardized

system using MS Exchange. Transitioned 1100 mail clients overnight resulting in no loss

of business productivity

• Managed and Planned 2 network transitions involving IP, Domain and directory structure

changes

• Maintained Department of Defense secret clearance level

Avon Products Incorporated - New York, NY (April 1996 – May 1998)

Manager PC Assets - Information Technology Services

• Implemented Total Cost of Ownership practices yielding $500,000 savings in first six

months.

• Determined and selected corporate PC hardware and software standards. Negotiated volume

purchasing agreements for Dell and HP hardware.

• Negotiated software site licenses with Microsoft, Lotus and Wall Data Corporations. Site

licenses have brought corporation in license compliance as well as reduced software

procurement and management costs by 25%.

• Managed the recycling of ten years of old PC assets during Avon office relocation.

• Negotiated software support agreements with Microsoft and Wall Data Corporations which

allowed PC and development technical services to reduce software expenditures by half and

improve access to vendor technical services.

• Conducted quarterly technology briefings for user community.

MasterCard International - Purchase, NY (February 1991 – April 1996)

Manager Global Information Services

• Determined and selected technology direction for global client server information SQL

database. System decreased data processing time by 66%.

• Implemented infrastructure change from Synoptics Lattisnet to Racal RNX.

• Managed user support for member data collection process that generates 50% of

MasterCard’s total revenue.

• Project Manager to transition GIS desktop, database and application servers to standardized

company domain structure using Windows NT 4.0.

• Provided technology direction and served as technical lead for PC technology enterprise

platform resulting in standardized operational and development platforms.

• Developed report distribution system using Lotus Notes for global reporting business unit

which has reduced distribution time from five days to two hours.

• Managed, Designed and Administered transition of Novell Netware networks to Microsoft

Windows NT server.

• Managed two successful departmental moves resulting in no downtime or lost productivity.

Bankers Trust Company - New York, NY (January 1990 - March 1991)

Assistant Treasurer - PC Specialist

• Provided Novell network administration and systems support for 700 enduser’s.

• Defined corporate PC virus detection standard. System was installed on 6000 PC’s.

• Managed and installed 40 networked PC’s for Corporate Executive Office. Designed printer

sharing resource eliminating need to purchase $20,000 in additional printers.

• Provided technical and application training for executive officers including CEO.

• Negotiated offsite data and archival storage arrangements for departmental data

Hardware – Dell, Gateway and HP PC’s, Compaq Servers, Apple Macintosh, Sun Ultra

Workstations and Servers, Cisco Catalyst switches and routers, Wireless 802.X, HP printers,

scanners and multifunction devices

Software - Novell Netware, Microsoft Windows NT, 2000, XP, Microsoft Advanced Server

2000 and 2003, VMWare, Microsoft Office Professional, Microsoft Project, Microsoft Exchange

2000, Microsoft Internet Explorer, Microsoft SQL Server, Lotus Notes, Blackberry Enterprise

Server, Shiva, ACE Server, McAfee Anti Virus suite, Maximo, Remedy, AHD

Education - Franklin Pierce College, BA History, Masters Certificate Microsoft System Security

and Design Skidmore College 2004

Contact this candidate