Customer Service Manager

Patrick Vagnone

** **** ******* ***** ****

Stamford, Connecticut 06903

Home: 203-***-****

SUMMARY: Office professional with over 20 years of experience. Manage all phases of projects

through to completion. Highly skilled in customer service, problem solving and

troubleshooting.

EXPERIENCE: Leibinger Ink Jet Products & Numbering Machines, Connecticut

Warehouse Coordinator / Technician 2006-2009

Responsible for shipping and receiving. Domestic and international

(Via: Trucker, UPS, Fed Ex, Etc.) Haz-Mat certified.

Oversee fulfillment Department and perform quality check.

Responsible for warehouse inventory.

Evaluate, diagnose and perform service on ink jet products.

Perform numbering machine modifications and repairs.

Provide customer service and inside sale support.

Xerox Corporation, Stamford, Connecticut

Print Production Supervisor @ GE Capital Corp. 1999-2006

Direct and prioritize daily workflow for three Document Center employees.

Ensure reproduction of all material meets quality standards.

Oversee operation of Splash and Fiery interface with Xerox Docucolor 2060,

DC40 and DC12. B&W Xerox 5100,5900 and Docutech 135.

Responsible for inventory control.

Meet with customers to coordinate projects and deadlines.

Xerox certified to perform troubleshooting and repair procedures on Docutech.

Hire and train employees.

GTE Corporate Headquarters, Stamford, Connecticut

Reprographics Supervisor 1989-1999

Direct and prioritize work schedules for eight Reprographics employees.

Oversee processing of all printing and duplicating work including, two color

brochures, flyers, manuals, etc.

Operate network print shop management from computer workstation. Interface

with media server and Docutech system.

Oversee operation of Xerox Docutech system, 1218 multilith, Kodak Coloredge

1525, Kodak 2110, folder, cutter, binding equipment, etc..

Select and purchase new equipment.

Monitor departmental expenditures in excess of $600,000.

Certified by vendors to perform advance troubleshooting and repair procedures

on electronic high-speed duplicators.

Coordinate repairs for over 60 corporate-wide copiers.

Meet with other Department Supervisors to coordinate project.

Provide performance plan and appraisal for Reprographics employees.

Accomplishments:

Maintain a 96% turnaround within 24 hours on projects.

Troubleshoot and conduct repairs on equipment, which reduced downtime.

Created project archives for Xerox systems.

GTE Corporate Headquarters, Stamford, Connecticut

Lead Senior 5090/Multilith Operator 1987-1989

Operated Xerox 5090, Multilith 1250 and 1218. Perform repairs and

troubleshooting on 5090, 9900 Xerox systems, 2110 and 110 Kodak systems.

Acted in supervisory capacity for all department functions during supervisor’s

absence.

PROFESSIONAL TRAINING AND DEVELOPMENT:

Six Sigma (Yellow Belt)

Coaching and Team Building Skills for Supervisors

Customer Relations Forum

Managing Multiple Priorities

Presentation Skills

Supervisory Solutions & Workshop

Xerox Docucare

COMPUTER SKILLS:

Microsoft PowerPoint, Excel, and Word.

Microsoft Platinum

Printer’s Plan

Xerox Docutech Network Print Job Manager.

Splash and Fiery network server.

EDUCATION:

Graduated Rippowam High School

Norwalk State Technical College

Electrical Engineering

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