Human Resources Manager
Resume:
Alissa Biel
Hoboken, NJ 07030
Cell: 201-***-****
Email: ******.****@*****.***
Professional Objective:
To secure a challenging Human Resources position with a progressive organization which values and
recognizes visionary leadership, diverse educational and professional experience, and will provide the opportunity to
grow and develop my career within the field of Human Resources.
Education:
Boston University, School of Hospitality Administration
Bachelor of Science in Hospitality Administration GPA 3.69 out of 4.0
Summa Cum Laude: May 2008
Work Experience:
Oct. 2008 – Present The Lam Group New York City, New York
A Franchisee of Marriott, Starwood, and Hilton Hotels
Human Resources Coordinator
Assistant to the Director of HR/General Counsel. Support the Director in all HR related duties,
specifically: recruiting, interviewing and hiring of associates for 6 plus, New York brand name
hotels.
Conduct background and reference checks on potential hires and provide and track offer letters.
Organize and attend recruiting career fairs at local universities. Responsible for benefits
administration, terminations/exit interviews.
Maintain all employee files and excel records (W-4, I-9) accuracy, leaves of absence, workers
compensation and disability claims.
Monitor and respond to issues that arise concerning FLMA and OSHA regulations.
Participate in union relations (negotiations and bargaining meetings), Monitor and record
Employee Performance Evaluations. Daily Interaction with Associates to resolve issues and
conflicts
June 2008 – Oct. 2008 The New York Marriott Downtown Hotel New York City, New York
Operations Manager
Oversaw 80 plus associates, highly involved in promoting positive employee relations and in
charge of maintaining high associate morale in a culturally diverse environment.
Other human resources duties included; processing payroll, employee benefits, recognition and
rewards, disciplinary actions, training, mentoring and career development
Sept. 2007 – May 2008 The Fairmont Copley Plaza Hotel Boston, Massachusetts
Fairmont Store Assistant Manager
Accountable for the day to day operations, maintenance, cleanliness of the high-end luxury retail
shop
Ensured proper opening and closing procedures (cash drawer and accounting paperwork)
May 2007 – Aug. 2007 Courtyard by Marriott Mahwah, New Jersey
Sales & Marketing Paid Intern
Completed Marriott’s two week intensive, Sales Training Seminar for the Managers In Training
program.
Traveled to corporations surrounding the hotel to solicit and maintain corporate business from
such large companies as IBM, SHARP, Becton Dickinson, etc.
Visited competitors such as the Doubletree, Sheraton and The Best Western, as potential guests to
ensure that our rates and packages were competitive in the market.
Alissa Biel (2)
March 2007 – May 2007 The Fairmont Copley Plaza Hotel Boston, Massachusetts
Human Resources Intern
Provided assistance to the human resources team to ensure compliance and completeness of all
personnel files, prior to the internal and governmental audits
Entered confidential data for employee absences and information relating to potential employees
Sat in on prospective employee interviews to experience the interview process
May 2003 – March 2008 Wild Noodles Restaurants New Jersey (Chain of Quick Service Restaurants)
Assistant Manager
Managed the daily operations of a $1.5 million volume restaurant
Ensured efficient world-class customer service
Maintained front of the house and back of the house standards
Responsible for hiring and training new front of the house wait staff and cashiers
Sept. 2006 – May 2008 Boston University School of Hospitality Administration Boston, Massachusetts
Administrative Assistant
Performed general office duties including: filing, answering phones, mail deliveries, projects for
professors, copying, and entering data for potential students web surveys
Worked closely with the dean, professors, career services directors on special projects
Gave tours to prospective students and their families who are interested in attending BU/SHA
Computer Skills:
MS Word, Outlook, Excel, Power Point, Internet Explorer, Aloha POS/P&L Manager, Fosse Property Management
Systems
Honors/Awards:
Dean’s Scholarship (all semesters), Dean’s List (all semesters), Recipient of a $1000 HSMAI Scholarship,
Recipient of the J. Willard Marriott Scholarship, Recipient of a $3,500 NEWH Scholarship
Activities/Membership:
Leader of the Peer Advisors for the School of Hospitality, Hospitality Sales and Marketing Association International,
National Society of Collegiate Scholars, Golden Key International Honor Society, Eta Sigma Delta International
Hospitality Honor Society, Hospitality Financial and Technology Professionals
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