Project Manager Information Technology
Resume:
Carlos A. Perez
TH
**** *.*. *** *****, DORAL, FL 33178
EMAIL: ******@********************.***
Summary
Skilled Information Services (IS) Director/Manager with multiple certifications and 16 years IT experience.
Expertise in multi-platform environments, Windows server and workstation optimization, and networking.
Reputation as a dedicated and seasoned project manager with the ability to translate business needs into
broad-based technology requirements and solutions for high-tech industries. Proficiently fluent in Spanish
and English.
Professional Experience
BURGEN KING CORPORATION Jan 2009 to Present
Contract Job, leading a few IT projects for Restaurant system IT (Project management, Analyst and
technical work)
CEMEX-NEORIS 2002- 2008
USA IT and Global Helpdesk Manager
- Managed global Helpdesk. (3,5000 employees, 7 countries (Latin America and Europe))
- Change Management based on the ITIL processes best practices.
- Global IT management including: purchasing, inventory control using trackit.
- End-Users support, administered PBX.
- Managed all areas of information technology for USA.
- Negotiated contracts with software and hardware vendors.
- Conducted annual performance reviews and mentored junior and senior IT personnel.
- Active Directory Management
- Exchange and Blackberry server management
- Provided support to senior management in resolving global internal problems using later
technologies.
- Creation and management of global IT budget (7 to 10 million dollars including Latin America and
Europe offices)
- Established global hardware and software standards, controlled inventory, supported environments
and reduced total cost of ownership.
- Responsible for Hardware and software assignment to consulting based on project needs.
- Worked closely with Human Resources, Finance and other key IS staff to create this innovative
cost-saving program.
- Built and managed information technology infrastructure for New Latin America’s, USA and Europe
offices.
- Remote support for virtual employees.
- Project management for internal projects
CAMBRIDGE TECHNOLOGY PARTNERS, Miami-FL 1995-2001
Eastern U.S. and Latin America Regions IT Manager 1998-2001
Managed and provided technical leadership for the eastern US and Latin America region (San Juan,
Mexico, Argentina, Colombia, Caracas and Brazil) information technology staff.
Provided support to senior management in resolving network problems directly on site and via
telephone.
Utilized project management skills to create project plans to organize, staff, direct and control
technical recourses, materials, facilities and budgets for company’s multi-million dollar
contracts.
Built and managed capital information technology budget for the entire region.
Negotiated contracts with software and hardware vendors.
Established region’s hardware and software standards, controlled inventory, supported
environments and reduced total cost of ownership.
Conducted annual performance reviews and mentored junior information technology personnel.
Managed Windows 2000 upgrade project.
Project Manager of Virtual Office Program (VOP)
Responsible for technical provisioning and maintenance of national virtual office program, to establish
work at home program for eligible employees.
Worked closely with Human Resources, Finance and other key IS staff to create this innovative
cost-saving program.
Prepared proposals, monitored critical elements of the assigned VOP region, and negotiated
pricing for standard printer and DSL services. In addition, performed program reviews and
performance analysis.
Southeastern and Latin America Regions IT Manager 1996-1998
Managed all areas of information technology, including telecommunications (voice, data) for all
Aspects of local information technology management for the Miami, Atlanta and Latin America offices.
Built and managed information technology infrastructure for Latin America’s offices and Atlanta.
Microsoft exchange administration
Managed conversion from Notes email system to Microsoft exchange for southeast area.
Administered PBX phone, routers, server management, and disaster recovery and printers
administration.
Developed and conducted training and instruction classes for all administrators.
Delivered annual performance reviews.
Managed Help desk, systems and computer lab design, as well as exchange 5.5 and NT
servers for Latin America and Southeastern region.
Systems Engineer 1995-1996
Responsible for the daily end-user support, laptop configuration, and all hardware and software
purchases for the Miami office, as well as monitored equipment inventory and performed the procurement
function.
Maintained and administered the local area Network.
Administration Notes email system and Microsoft exchange
Administered the lucent definity switch and audix system, as well as the Microsoft exchange
4.0-email system.
Provided daily backups of all files and projects servers.
Created company standard applications and operating system image for laptops and desktop.
PATRA LTD., New York City-NY 1989-1995
System Administrator
Worked under Novell v2.2 Netware and managed 15+ end-users. Supervised user interface, data entry
and EDI processing. Analyzed and designed data, and processed customer orders.
Education and Training
City University of New York City College, New York, NY
Pursued course work toward a master in computer Science (six credits pending).
Universidad Catolíca Madre y Maestra (UCMM), Santo Domingo, Dominican Republic.
Bachelor of Science in System Engineering
E-Commerce Fundamentals
New Economy Fundamentals
Managing Projects in Organizations (George Washington University)
BC1400A- Definity Communications System, Administration (PBX)
Microsoft Exchange Server 4.0, 5.5
Lotus Notes Administration
CISCO Knowledge
TECHNICAL SKILLS
Hardware:
HP Net servers, Compaq Proliants, Dell PowerEdge servers; Laptops (NEC, Dell, Toshiba, IBM); CISCO
Routers; Hubs; Backup tapes; Scanners; Modem; HP and X Printers
CERTIFICATIONS
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Professional + Internet (MCP+ I)
Microsoft Certified Trainer (MCT)
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