Manager Customer Service

Wayne A. Arnold

*** ******** ****

New Hartford, CT 06057

********@*******.***

Home: 860-***-**** Cell: 860-***-****

SUMMARY

A professional lifetime in the printing industry from rookie pressman to operations

manager spanning more than two decades in positions of responsibility and trust.

Thoroughly familiar with start-to-finish production supervision involving strategic

scheduling, estimating, sales, purchasing, employee recruitment and training, customer

service, problem resolution…anything and everything required for customer retention,

quality service and bottom line objectives. Experienced in equipment/vendor selection

and evaluation. Interested in exploring opportunities to demonstrate proven skills in new

and challenging environments.

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EXPERIENCE

Partner/Operations Manager, August 2008 to March 2009

PHOTO ARTS LTD., Torrington, CT

Invested in full-service printing company serving local businesses, schools and advertising

agencies with an eye toward eventual expansion. Dissolved short-lived partnership.

Operations Manager, 2005 to August 2008

Production Manager, 1998 to 2005

Foreman, Offset & PrePress Departments, 1988 to 1996

Pressman, 1985 to 1988

McCOY LTD., Torrington, CT

Consistent promotions to positions of greater responsibility for this mid-size commercial

printing facility with state-of-the-art silk screen, digital and offset equipment as well as

bindery/finishing capabilities. Interfaced with inside and outside sales departments,

oversaw 60 production employees, managed five department supervisors and was directly

involved in customer service issues. Conducted daily production meetings and coordinated

all proofing and press checks. Entrusted to travel throughout the U.S. and abroad to

evaluate and purchase printing equipment.

Operations Manager, June to December 1997

Estimator/Production Supervisor, 1996 to June 1997

LEBON PRESS, Hartford, CT

Same general responsibilities as above.

ADDITIONAL DATA

Computer Skills: Word, Excel, Quark, PhotoShop, Illustrator

Education: Printing – Oliver Wolcott Regional Vocational Technical School, Torrington, CT

Community Service: Coach, New Hartford Recreation League

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