Customer Service Human Resources
Resume:
William C. Sheppard
Temecula, CA. 92592
***********@*******.***
OBJECTIVE: Seeking a Specimen Preparation Assistant position
HIGHLIGHTS OF SKILLS:
Problem solver and innovator
Success achieved through teamwork, communications and development of human resources
Record of accomplishment of delivering high output, productivity and quality in response to
changing times
Access, Word, Excel, Outlook
Systems Software Proficient
Currently in Phlebotomy class. Passed National Exam and currently completing the clinical
requirements to obtain a California license
CONSUMER AND COMMERICAL LOANS
Analyzed for approval over 1,000 credit applications per month for auto and truck retail and
lease.
Reviewed and analyzed requests for credit lines up to $75 million based on financial statements
and business credit reports for auto dealerships and leasing companies.
Reviewed for approval over 300 commercial equipment leases per month for small businesses
Ensured contingencies on contracts and leases were satisfied and ready for funding.
Working capital loans were analyzed for approval.
Monitored UCC filings to ensure active and first position.
Reviewed and analyzed dealership real estate capital loans.
Cleared and approved inventory audits and reviewed irregularities with principal owner.
COLLECTIONS
Field collections and repossessions reduced delinquency below goals in specific area, moved to
other territories with the same result.
Called delinquent customers and met goals in every territory of the office.
Skipped traced with a very high success rate including locating a car and truck in Buenos Aires,
Argentina
Commercial accounts were below established goals
Obtained Small Claims judgments and collected to satisfy claim.
Supervised 32 employees in collections and customer service.
Developed a program to evaluate employees and place them in various areas with 6,000
accounts each, where their talent could be effectively utilized to reduce delinquency.
CUSTOMER SERVICE
Developed a program that forced placed insurance was added promptly to loans
Handled difficult inquiries and conflicts
Coached and monitored employees to ensure superior service to customers inquires and
concerns
SALES
Bought in $10 million in new business from 3 leasing companies
Developed a forum for various dealer finance managers to increase income and proper
presentations during the purchasing process.
Presented and reviewed results of survey to increase financial income to a dealership owner.
Developed a business plan to increase business over the previous year.
EDUCATION
BA Pepperdine University
MBA Pepperdine University - 6 hours completed
WORK HISTORY
Credit Analyst - Pentech Financial - 11/05 – 12/08
Commercial Collector - Tops Staffing - 6/05-11/05
Collection Manager - Freedom Furniture - 8/04 – 6/05
Collector/Skip Tracer - The Sagres Company – 8/02- 6/04
Collection Officer – Cabrillo Credit Union – 9/00 – 8/02
Financial Counselor - Money Management International 10/99 – 8/00
Supervisor – General Motors Acceptance Corp. 4/69 – 11/99
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