Project Manager Customer Service

Jessica R. Greeley

*** *. ***** **. #***, Arlington, VA 22201

Email: ********@*****.*** ~ Phone / Cell: 408-***-****

EXPERIENCE

ASET International Services Corp., Arlington, VA - November 28, 2006 - Present

Senior Project Manager (Started as Assistant Project Manager and promoted after 6 months to Project

Manager. Promoted to Senior Project manager after one year. Full Secret Clearance for DoD.)

-Managed multiple translation projects from start to finish and coordinated all the resources and tasks

required to ensure a quality project is delivered on time and within budget.

-Worked with many clients and vendors of diverse backgrounds. Clients include: Pfizer, Chevron, World

Bank (IFC), Department of Justice, US Supreme Court, Becton Dickinson, KBR, Merck, Anthem Blue

Cross Blue Shield, Ferro Capital, and many more.

-Managed client accounts and obtained project specifics from client and determined approximate schedule

and cost.

-Negotiated and coordinated with internal and external resources worldwide such as, freelance linguists,

desktop publishers, quality control specialists, and engineers.

-Coordinated the translation, graphics, engineering and publishing processes required to produce

multilingual documentation, web sites and software packages for an international clientele.

-Scheduled and managed several translation projects (of varied complexity) simultaneously, while

communicating directly with vendors and clients, and made sure all projects go through a thorough QA

check, copy-editing where needed, and reviewing the final product to check that all graphics layout work

is complete.

-Tracked assignment and progress of action items, proactively identifying issues/potential issues, and

took action to prevent time delays or increased costs.

-Updated client and supervisor regularly on project progress and any changes in scope, timeline, or cost,

as needed.

-Ensured the timely and appropriate distribution of accurate project information.

-Attended internal project meetings to discuss various aspects of current or future projects.

-Delivered final project to client in established format and within established timeframe.

-Followed up with client post-project to determine the client’s level of satisfaction and future needs.

-Provided accurate cost quotations and timelines for new projects.

-Maintain records of expenses and approve payment for contractors. Review and approve contractor and

client invoices.

-Use foreign language skills to answer linguistic questions.

Juniper Networks, Inc., Sunnyvale, CA - September 12, 2005 - August 15, 2006

Marcom Project Contractor (PrO Contract)

-Updated, loaded, and maintained images, ads, and other marcom material to the marketing online

collaboration archive using Microsoft SharePoint.

-Corresponded and assisted with other Juniper Networks Marketing Channel offices in the U.S. and

internationally. (Adjusting and sending print-ready ads and graphics collateral items. Using Adobe

Illustrator/Photoshop/Acrobat for making sure presentation files and graphics are the proper resolution

and they meet the company brand graphic standards.)

-Updated, edited, proof-read, and integrated collateral items to send to our graphic designer before items

were placed in the On-Fulfillment collateral ordering system.

-Assisted with organizing the NCAA Basketball 2006 March Madness sponsorship: Budgeting CBS

broadcasting prices for different target cities, sending out tickets and promotional items and organizing

sweepstakes correspondence.

-Assisted with corporate Marcom invoices and organizing financial budget in Excel.

-Organized on-site and off-site product and executive photography.

-Archived older marcom material and ads and graphics on CD and in network archive.

-Organized and corresponded for the development of Visio product icons and stencils.

CyberSource Corporation, Mountain View, CA - May 10, 2005 - June 30, 2005

Technical Support Engineer (Temp-Contract)

-Answered technical support questions from customers regarding their online payment gateway.

-Created customer case tickets for escalated issues and replied to technical support emails.

-Registered merchant accounts within the CyberSource customer database.

Italfoods, Inc., South San Francisco, CA - May 2004 - March 2005

Administrative Assistant

-Designed and printed all in-office printed materials such as sale flyers, brochures, booklets,

announcements, and other projects.

-Created and maintained entire company product database on Access2000 for the company website.

-Created sales promotion flyers and marketing flyers on Adobe Illustrator CS and Adobe Photoshop.

(Also scanning images from product books to use for displays or ads and flyers.)

-Member of the web-development team that organized the layout and maintenance of the company

website.

-All administrative and customer service duties such as answering the phone, mailing, faxing, and

copying documents.

Macrovision Corporation, Santa Clara, CA - Summer 2001 and 2003

Certification and Customer Services Intern

-Assisted as a member of the DVD Customer Services department and Enforcement department.

-Provided general administrative assistance: archived, copied, faxed and mailed all legal documents,

contracts, and certificates.

-Arranged with marketing department on sales campaigns and mailing out demos.

-Revised and improved the Marketing Customer database and Customer Contracts database in Access.

-Assisted Legal department during summer of 2001 with contracts and customer correspondence.

Santa Clara University Art History Department, Santa Clara, CA - August 2001-02

Website Developer and Archivist

-Maintained and developed exhibit page of the department website using Dreamweaver and Photoshop.

-Filed and sorted all slides using the Library of Congress classification.

-Managed slide archive for the Art History department slide library by photographing and mounting

slides. This included photographing images from art books, with a mounted camera, using color film or

B/W film.

Aspect Communications, San Jose, CA - December 2001

Digital Archivist and Project Assistant Archivist

-Filed and archived Marketing Communications Team project folders.

-Filed and archived digital files (i.e., PDFs, Quark files) for Design/Production team.

-Updated FileMaker Pro project database as needed.

SKILLS

Language: Semi-fluent in spoken and written Italian.

Computer: PC and Mac operating systems, Trados Adobe Photoshop, Adobe Illustrator CS,

Dreamweaver MX, Fireworks MX, Adobe ImageReady, Adobe goLive, Adobe InDesign, HTML,

SharePoint, Microsoft Office, Access, Excel, PowerPoint, Outlook, Filemaker Pro, Lotus Notes, many

scanners, printers and postage machines.

UNDERGRADUATE EDUCATION

Santa Clara University - Santa Clara, CA 95053

Bachelor of Arts Degree in Studio Arts with an emphasis in Graphic Design

Minor in ITS (Information Technology and Society) and Italian Studies, June 2004

Currently attending George Mason University part-time for Masters in English. (Completed in 12/2009)

Syracuse University, Florence, Italy

Studies Abroad Program, Santa Clara University, Fall Semester2002

References available upon request.

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