Customer Service Technician

Location:

Posted:

March 09, 2010

Suronda Latrice Heads

****B Court Drive Apt ****B

Duluth, GA 30096

*******.*****@*****.***

OBJECTIVE:

To obtain a full-time position with a growing company that will utilize my skills

EXPERIENCE:

Data-Entry Clerk Axiom Staffing/Peachstate Dec 2008- Jan 2009

• Processed work orders that schedule appointments for customers to be seen by a

technician

• Closed ticket orders by evaluating that the correct charges was applied according to work

performed

• Adjusted disputed charges by working closely with Customer Service Representatives

Claim Processor Analyst Intracorp/Cigna Corp Nov 2003- Aug 2008

• Examined and processed paper and /or electronic Workerman's Compensation claim

• Determined whether to return, pend, deny or pay claims within policies

• Followed established departmental policies and procedures, operating memos and

corporate policies to resolve claims and claims issues

• Settled claims with claimants in accordance with policy provisions

• compared claim application and/or provider statement with policy file and other records to

evaluate completeness and validity of claim

• Interacted with agents and claimants by mail or phone to correct claim form errors or

omissions and to investigate questionable entries

Data-Entry Clerk Intracorp/Kelly Jan 2001-Nov 2003

• Processed 200 bills per day thru Charge Master System (Medicare Pricer System)

• Verified all pertinent information per guidelines regarding claimant identity and employer

identity

• Expedited all bills per customer specific instruction

EDUCATION:

1992-1993

Bossier Parish Community Collge Bossier, LA

Courses taken towards a degree in Physical Therapy

SKILLS:

• Software: Microsoft Windows, Excel, Word, Access, PowerPoint

• Misc: Medical Terminology, HIPAA, WebEx, ICD-9 codes, CPT codes, HCPC codes

• Knowledge of processing UB92's and HCFA billing forms (EOB's)

• Typing: 11,000 kph Numeric, 9,000 Alpha-Numeric, 55 wpm

REFERENCE:

Available on Request