Sales Customer Service

Michelle R. Riddell

Cellular 813-***-**** **** Highwood Place

Home 813-***-**** Wesley Chapel, Fl 33543

*********@********.**.***

Executive Summary

High energy team builder with demonstrated excellent in relationship management. Known as an outstanding

communicator who possesses strong analytical skills. Proven success in leading by example to observe, assess,

coach, train/promote staff through developmental learning plans. Dynamic and decisive leader with over 14 years of

achievement in helping branches to exceed corporate goals and profitability objectives.

Professional Background

Assistant Vice President and Sales Manager 1997 - Present

HSBC/HFC Tampa, Florida

Responsible for managing the daily activities and operations of a sales office. Monitor a nd evaluate sales results,

productivity levels and profit opportunities of the branch, ensure the sales staff complies with all established policies

and procedures including proper loan documentation and regulation compliance. Other responsibilities inclu de the

training and development of the sales staff to ensure effective solicitation, marketing, and business development and

policy/compliance, Human Resource issues including selecting and recruiting sales staff, new hires and

terminations, achieving branch office sales goals and production.

• Consistently achieved a yearly rating of 'Exceeds Expectations' or better for quality and production.

• Effective trainer and motivator. Successfully managed 7 different branches in 3 states.

• Was responsible in successfully promoting 10 sales members to Sales Manager positions. Directly responsible

for the sales and servicing of $180M in receivables in the largest branch in the Florida market.

Senior Account Executive 1995- 1997

HSBC/HFC Boston, MA

Responsibilities include building relationships and partnering with management, legal, regulatory/compliance, and

vendors to deliver new products to market. Communicated weekly results and pertinent strategy to senior

management. Performed all customer service/sales functions to include the posting of deposits and payments,

dispute resolution and account set-up and funding. Also responsible for training of newly appointed account

executives.

Sales Assistant 1995

HSBC/HFC Norfolk, VA

Responsible for all aspects of customer services to include deposits, posting of payments, dispute resolution, account

set-up and funding.

Rental Agent 1994-1995

National Car Rental

Education

1990 – 1993

Old Dominion University

Two years of business level courses Norfolk, VA

H.S., General Studies 1990

Deep Creek High School Chesapeake, VA

Licenses

• Notary, National Notary Association, Tampa, Florida, 1997 - 2010

• Credit Life and Disability License, State of Florida/Department of Insurance, Tampa, F L, 1998 to 2009

Training

• Training and Development, HSBC, Tampa, FL, 1998 - 2009. Train the Trainer, Customer Focused Selling,

Human Resource Solutions, Customer Value Proposition, Face to Face Selling, Delegating and Leading an

Effective Sales Staff, Effective Training, Management Perspectives and How to Promote, Facilitated Policy and

Compliance Workshops and numerous Sales Production workshops and Collections and Foreclosures.

Honors/Achievements

• Management Awards, HSBC/HFC/Beneficial, Virginia, Massachusetts, Florida, 1998 to 2009. Cir cle of

Excellence multi-year winner, 100% Document Accuracy, Human Resource Award two -time Winner, Southern

Star Award (top 2% of company ranking), Presidents Council multi -year Winner, Numerous 200% to goal

award winner, Management Perspectives Trainer Award, Quality and Compliance Winner, High ranking

production 'Bene' Award.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate