Manager Customer Service
Resume:
LAURIE Avenue #***, Naugatuck, CTS A K O L S K Y
LAURIE J. LI
J. LISAKOLSKY
*** ****** ****** #***, *********, CT 06770 Phone: 203-***-**** Cell: 203-***-**** ****************@*****.***
Phone: 203-***-**** Cell: 203-***-**** ****************@*****.***
SUMMARY OF QUALIFICATIONS
Operations Manager/Print Production Manager/Designer with expertise in publishing, advertising and
marketing projects. Diverse creative background from initial concept to final product or presentation. Ability
to bring excellent management skills to every project. Knowledge of a variety of production and printing
methods. Adaptable to both PC and Mac platforms. Motivated to stay current with software and technology
for specific business needs.
Software Applications: QuarkXpress, Adobe Illustrator, Adobe Bridge, Adobe Photoshop, Adobe
InDesign CS3, Adobe Acrobat, Plan System 3, Microsoft PowerPoint, Microsoft Excel, Microsoft
Word, Disk Tracker, Flightcheck, Toast, Font Reserve, Access, Oracle, InSite, and MediaBank.
PROFESSIONAL EXPERIENCE
WEEKLY READER CORPORATION, Pleasantville, New York 2003 – 2008
PRODUCTION MANAGER – Managed all prepress and printing for a maximum 18 weekly, bi-weekly,
and monthly periodicals, plus supplemental materials, and books. Sourced and managed outside vendors.
Estimated printing projects. Examined transparencies, digital art and loose color to ensure images print with a
high level of quality. Preflight, troubleshoot, reviewed, and created PDF files. Evaluated printer proofs and
on-screen proofs. Reviewed periodical print quantity based on statistics from label stat reports and circulation
forecasts on a weekly basis for distribution to printers. Created production schedules and workflow for
approval by editorial department heads. Liaison between departments and printers.
Developed workflow and managed in-house and out-of-house advertising pages and inserts.
Negotiated the extension of production and printing dates for issues with election results including
different delivery scenarios to expedite on-time delivery.
Increase productivity with the switch to using the printers InSite uploading and approval site.
Executed additional day-to-day workflow under new management to ensure the production year
continues without interruption.
Trained production staff of 4 for the conversion to PDF format.
Educated the editorial department in color reproduction.
Trained, oversaw duties and responsibilities of the manufacturing coordinator.
NEWDAY COMMUNICATIONS, South Norwalk, Connecticut 1997 – 2002
PRODUCTION and TRAFFIC MANAGER – Managed and coordinated creative development through
production of point-of-sale, advertising, collateral and direct mail for clients such as Hennessy, Tanquary,
Johnny Walker, and Avis. Maintained client standard of quality and standards. Preflight, troubleshoot and
reviewed of all electronic mechanicals. Evaluated and approved prepress loose color and press proofs. Created
all print specification sheets for estimating and made recommendations based vendor estimates. Recommended
computer hardware and software purchases.
Created and maintained trafficking, production and archive workflow procedures.
Maintained project accounting including estimating, tracking budgets and billing preparation while
ensuring project profitability.
Managed all print buying, purchasing from freelancers and vendors and fulfillment of sweepstakes.
GOODWICK ASSOCIATES, Newtown, Connecticut 1994 – 1996
OPERATIONS MANAGER – Managed and coordinated creative through production of advertising
and collateral materials. Maintained client standard of quality. Sourced and managed outside freelancers
and vendors. Preflight, troubleshoot and reviewed all electronic mechanicals. Evaluated and approved
prepress loose color and press proofs. Maintained archive systems and back up of electronic files.
Maintained project accounting including estimating, tracking budgets and billing preparation while
ensuring project profitability.
DIGITAL IMAGING SERVICE, Trumbull, Connecticut 1991 - 1994
CUSTOMER SERVICE MANAGER – Account service including client contact and meetings. Managed
and coordinated prepress production and assisted in prepress proofing. Preflight, troubleshooting and archive
of electronic files. Evaluated all film negatives and prepress proofs. Maintained client standards of quality.
Estimated projects, tracked budgets and billing preparation. Performed computer related tasks including RIP
of computer files for assembly of final pages.
MADISON, VOGT & SOAP, Southbury, Connecticut 1990 - 1991
PRODUCTION/MEDIA – Produced marker comps of advertising and collateral materials for client
presentations. Produced board mechanicals for prepress. Reviewed and approved prepress loose color and
press proofs. Managed print media buying and fulfillment of materials to publications.
JOHN DONLAN ASSOCIATES, Boston, Massachusetts 1986 - 1989
PRODUCTION/MEDIA DIRECTOR – Managed advertising agency for a period of 6 months. Managed
and coordinated creative development through production of advertising, collateral and direct mail materials.
Maintained client standard of quality. Sourced and managed outside freelancers and vendors. Reviewed
all board mechanicals. Evaluated and approved prepress loose color and press proofs. Maintained project
accounting including estimating, tracking budgets and billing preparation while ensuring project profitability.
Coordinated all print, print media buying and direct mail fulfillment.
SPIESSL, KITCHEN, VOSIK, Boston, Massachusetts 1982 - 1986
ART DIRECTOR/PRODUCTION MANAGER – Creative concept, art direction in producing marker
comps for client. Produced board mechanicals for prepress. Evaluated and approved prepress loose color and
press proofs. Sourced and managed outside vendors. Media placement and fulfillment to publications.
EDUCATION
Art Institute of Boston, Boston, Massachusetts – Advertising Certification Program
Mattatuck Community College, Waterbury, Connecticut – Liberals Arts Program
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