Customer Service Engineering

Conrad O. Craig Jr.

**** ********* ****, ********, ** 75069

214-***-**** • 972-***-**** • *************@*********.***

** ***** ************** ******* ** Engineering

Six Sigma Certified • Analytical and Technical Expertise • Statistical Process Control

Technically skilled Engineering professional with demonstrated expertise in providing process

improvements through quality procedures. Knowledgeable in statistical process control, technology

integration, and production tools auditing. Employs sharp analytical and critical thinking skills in

technical problem identification and solutions development.

A proactive team player committed to achieving target goals in ensuring on-time delivery of output

with utmost efficiency and quality. Recognized for unparalleled efficiency in multiple tasks

management and in providing business and organizational support through expertise and strengths

in engineering.

CORE STRENGTHS

High Technical Engineering Aptitude Quality Procedures

Analysis and Solutions Development Technology Integration

Systems and Process Improvement Staff Development, Training and Supervision

Team Leadership Skills Self-Starter

Proficient in MS Office Suite, C++, MATLAB, LabView, P-SPICE, Minitab, SPC, AutoCAD

PROFESSIONAL EXPERIENCE

ST MICROELECTRONICS, Carrollton, TX

Yield Enhancement Engineer Technician IV, 1998 to 2009

Analyzed manufacturing processes and products and coordinated with Process Engineers to

improve the observed diversions/distortions to optimal procedures.

Ensured the production of pure and uncontaminated products by analyzing data from various

tools and reporting excursions throughout the manufacturing process.

Provided and initiated effective solutions to any distortions/diversions noted during the shift which

ensure effective and systematic solutions development through teamwork.

Audited production tools to ensure the system’s operational efficiency and quality of products.

Successfully led several projects to full completion.

Recognized for being highly involved in the on-time delivery of output that has resulted to

continued profitability.

Rewarded with semi-annual bonuses and annual job grade increases for completing individual

projects and for meeting team goals.

Specialist Trainer III, 1996 to 1998

Implemented the training protocols and evaluated the qualifications of the new recruits.

Trained 15 new recruits on the operational procedures and company policies for compliance.

Highly commended for identifying an irregularity in product specifications which resulted to saving

new products from being rejected.

Ensured that quality was maintained throughout the production process by the new and existing

employees through the strict implementation of the policies and procedures.

Successfully audited the employee’s qualifications, recommended and implemented

improvements which ensured and improved safety habits and the production flow.

Rewarded with a “Trip to Vegas” in recognition for ensuring that there were no late specialist

qualifications or scrapped products from the trainees.

Conrad O. Craig Jr., page 2

214-***-**** • 972-***-**** • *************@*********.***

ARCUS DATA SECURITY, Lewisville, TX

Lead Customer Service Representative, 1993 to 1996

Managed 8 employees including assignment schedules and performance.

Organized and managed disaster recovery drills.

Handled customer concerns including requests and issues over the phone.

Notified the team of any procedural changes.

EDUCATION / CERTIFICATION

UNIVERSITY OF NORTH TEXAS, Denton, TX

BS Electrical Engineering Technology, 2002 to 2006

Graduated Cum Laude, GPA 3.6

Presented a Senior Design Project at Kean University in New Jersey

The project was published in the International Journal of Modern Engineering, December 2006

COLLIN COUNTY COMMUNITY COLLEGE, Frisco, TX

AS Electronic Engineering Technology, 2008 to 2009

Graduated with High Honors, GPA 3.7

COLLIN COUNTY COMMUNITY COLLEGE, Plano, TX

Associate of Science, 1994 to 1998

Graduated with High Honors, GPA 3.8

Second Place in an Electronics Design Competition for a Function Generator, 1999

Admitted Member, National Honor Society, 2002

Electronics Technician Certification, Collin County Community College, 2009

Lean Six Sigma Green Belt Certification, OMNEX INC., August 2008

International Society of Certified Electronics Technician Certification (ISCET), March 2001

AFFILIATION

Member, Phi Theta Kappa International Honor Society for Community College Students

Member, Tau Alpha Pi National Honor Society for Engineering Students

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