Manager Management
Resume:
ROSEMARIE CAMAROTO
East Brunswick, NJ 08816
*******-****@*******.***
SUMMARY
Over 20 years of progressive technical and project management experience with
Information Technology. I successfully gained diverse skills in managerial,
communication, operations, and very strong organizational skills across various
IT projects. I have worked with FDA required documentation and have been able
to clearly communicate the process, documents and illustrate a very solid plan to
maintain the various checklists.
EXPERIENCE
J&J ORTHO CLINICAL DIAGNOSTICS, Raritan, NJ
2008 – present
CoreTech Consultant (2008 - present)
Maintain IT Portal Content posted on company portals
Document Job Processes
Provide support for XP/Vista Rollout
Desktop XP/Vista Application Testing
Incident/issue resolution with XP/Vista rollout/implementation team
Lifecycle Application
Support clients as needed with SMS ticketing processes
Documentation Maintenance
Maintain Printer Documentation
Maintain Customer Contact List
Developed Management reporting
Create Monthly Microsoft SMS and ITSM Customer Satisfaction reports
Create Weekly Past Due Microsoft SMS and ITSM Ticket reports
Request Printer queues
Diagnose printer issues
Tracking/Inventory printers
Labeling printers
Inventory Out of Scope Computer Systems and Desktop Hardware
Determine what hardware is required (order it, receive it, track it and
maintain an inventory)
ROSEMARIE CAMAROTO
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SRM/PICASSO/ITSM Retained Support Tickets for
OCD/Veridex/Therakos Sites
Provide Support, Approve or Reject Microsoft SMS tickets and prioritize,
reroute and resolve SRM/PICASSO/ITSM Tickets
Investigate and determine appropriate owners for
applications/systems/hardware and other incidents which are supported
by other groups and reroute tickets accordingly.
Escalate issues to Site Leads when appropriate.
J&J NETWORKING AND COMPUTING Services, Raritan, NJ
1987 – 2007
-IBM Consultant (1999 – 2007)
IMAC (Hardware / Software Install, Move, Add, Change) Coordinator
supporting Johnson and Johnson (J&J) employees in the Americas.
Received and coordinated incoming IMAC Requests using the J&J
Remedy / Picasso application.
Trained new IMAC coordinators on J&J processes and procedures, as
required.
Developed and implemented solutions to increase service delivery
efficiency and customer satisfaction.
Teamed with America’s counterparts to meet service level objectives.
Received Asset Data on completed IMAC requests, validated and updated
Asset database.
J&J clients were located in various time zones across the Americas;
service hours were adjusted to monitor incoming requests accordingly.
Escalated issues where necessary to management as required.
Technical Specialist (1987 – 1999)
Created and maintained Standard Operating Procedures (SOPs) and daily
detailed operational procedures for three datacenters.
Participated in the creation of J&J datacenter Disaster Recovery plan.
Worked with the FDA during Audits of IT Operational documentation.
Approved / assigned / recorded hardware (desktops / laptops / printers /
scanners) from hardware storage.
Managed / updated master hardware inventory system.
Confirmed business justification for printers / scanners requests.
Responsible for the maintenance of deployment checklists.
Performed contract management with the various maintenance
agreements.
J&J – RW JOHNSON PHARMACEUTICAL RESEARCH INSTITUTE, Raritan, NJ
1988 – 1995
ROSEMARIE CAMAROTO
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Computer Room Lead
Successfully led all hardware / software requisitions.
Participated in the creation of disaster recovery plan.
Decommissioned Hewlett Packard 3000 machine.
Worked with end users to resolve their computer related problems.
Responsible for data retention storage, recording and procedures.
CRAZY EDDIE HEADQUARTERS, Edison, NJ
1984 – 1987
Operations Manager (1984 – 1987)
Responsible for account management, performance tuning, capacity
planning.
Supervised six employees covering three rotating shifts.
Responsible for employee scheduling (shift / vacation).
Wrote and maintained daily detailed operational procedures.
Decommissioned one Perkin Elmer machine.
Decommissioned three Hewlett Packard 3000 machines.
Computer Operator (1984 – 1985)
GRUMBACHER, INC., Cranbury, NJ
1983 – 1984
Computer Operator
BRUNSWICK BANK AND TRUST, New Brunswick, NJ
1980 – 1983
Computer Room Manager (1981 – 1983)
Manager of Certificate of Deposits (1981 – 1981)
Receptionist (1980 – 1981)
RARITAN VALLEY SAVINGS AND LOAN, East Brunswick, NJ
1979 – 1980
Bookkeeper
EDUCATION
Middlesex County College, Edison, NJ
Computer Science
SKILLS
Microsoft Office Suite (EXCEL spreadsheets/pivot tables), DRA (elevated
permissions and granting account access), Remedy/Picasso Software, PABLO
Software, IMAC (Install, Move, Add, Change) Software, Lotus Notes, HTML
ROSEMARIE CAMAROTO
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Coding, HP 3000 Series, HP 7000 Series, Windows XP / 2000, Jukebox Storage
System, StorageWorks Systems, Tape Librarian Software (SLS / Tapesys),
Perkin Elmer System, VMS / VAX Mainframes.
TRAINING
J&J NCS, Raritan – J&J IAPP Awareness Training
J&J NCS, Raritan – Part II Awareness Training
J&J NCS, Raritan – GxP Awareness Training
J&J NCS, Raritan - Compliance training
Microsoft Office 2007
AWARDS
PRI Recognition for Teamwork
J&J Applause Award
PRI Recognition for Teamwork
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