Customer Service Representative

JOSEPH T. BUTURLA III

********@*********.***

*** **** ****** *******, ** 06483 203-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over eleven years of experience in account

management, within the Printing, Premedia and Direct Marketing industries.

Talent for identifying customer needs and presenting appropriate company product and

service offerings.

Proficient with PC as well as Macintosh operating systems.

Ability to multi-task and prioritize accounts to ensure the on-time delivery of the best

quality product.

PROFESSIONAL EXPERIENCE

RR Donnelley & Sons – Danbury, Connecticut 2005 to 2009

Customer Service Representative

Serving as Customer Service Representative for several Direct Marketing and Commercial print

accounts.

Receive all supplied customer material and organize for the printing process.

Issue job instructions, job tickets and schedules.

Monitor job progress through each production phase.

Oversee the planning, trafficking and customer communication necessary for a printed order

to its completion.

Generate purchase orders for outside services.

Attend daily production meetings.

Quebecor World Premedia – Trumbull / Danbury, Connecticut 1999 to 2005

Customer Service Representative

As an On-Site Customer Service Representative, managed the Premedia production of various

accounts including Golf Digest, Scholastic as well as Inter-Company accounts.

Account management of various departments within Golf Digest and Scholastic.

Collaborated with Quebecor World Sales and Customer Service staff on various accounts.

Preflight customer supplied files.

Collaborated with production operators and management for process improvement and

customer satisfaction.

Created and maintained weekly and monthly billing reports and invoices.

…Continued…

JOSEPH T. BUTURLA III

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Professional Experience Continued

Gamma One, Inc. North Haven, Connecticut 1997 to 1999

Customer Service Representative

As Customer Service Representative, managed the Premedia production of Direct Mail accounts for

Scholastic.

Established working relationships with various clients.

Prepared billing packets upon job completion.

Completed a training program in Strategic Communications.

Collaborated with production and Customer Service Representatives in the management of

customer’s image database.

Produced color proofs and bluelines for customer approval

Maintained proofing equipment, which included exposure frames, laminators and processors.

EDUCATION AND TRAINING

Associate of Science in Graphic Communications Technology GATEWAY COMMUNITY COLLEGE –

North Haven, Connecticut

Completed Quebecor Worlds All-Star Customer Service Training Program LAKE FOREST

GRADUATE SCHOOL OF MANAGEMENT

SOFTWARE / COMPUTER EXPERIENCE

WINDOWS MACINTOSH

MICROSOFT OFFICE ACROBAT FILEMAKER PRO CITRIX HAGEN QUARK INDESIGN LOTUS NOTES

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