Customer Service Technician

Tavis Curry 336-***-****

**** ******** ****** **** *******@*****.***

Lexington, NC 27292

Education

B.S. - Industrial Computer Technology, East Carolina University, Current Student - Fifth Semester

A.A.S. - Networking Technology, Davidson County Community College, May 2006

A.A.S. - Information Systems Technology, Davidson County Community College, December 2005

Overall GPA at DCCC: 3.87 with 103 credit hours

Certifications

Passed Cisco CCNP BSCI Certification Exam on 12-10-2008 with a score of 911 of 1000

Passed Cisco CCNP ISCW Certification Exam on 4-30-2009 with a score of 867 of 1000

Cisco CCNA Certified (active)

CompTIA A+ Certified

Employment

Google; Lenoir, NC

May 2008 to Present

Datacenter Technician - Level 1

Independently manage secure data erase and destruction for Lenoir location, Linux cluster buildouts, diagnose and

repair Linux servers; diagnose and replace failed DIMMs, motherboards, CPUs, CPU heatsinks/fans, hard drives,

power supplies, and network switches; run/label CAT5e, SM/MM fiber, rack backbone routers, high-end switches,

VPN switches, and various other industrial networking equipment; configure switches; troubleshoot fiber; install Linux;

assist in directing cluster buildouts; point of contact for new hardware testing; network cable management; resolve

user trouble tickets, keep daily logs of work; thorough knowledge of Gmail (filters and labels), Google Docs and

Calendar.

Workforce Logic; Lenoir, NC

October 2007 to May 2008

Datacenter Technician for Google (Contractor)

Diagnose and repair Linux servers; replace failed DIMMs, motherboards, CPUs, CPU heatsinks/fans, hard drives,

power supplies, and network switches; run/label CAT5e, SM/MM fiber, rack backbone routers, high-end switches,

VPN switches, and other industrial networking equipment; configure switches; troubleshoot fiber; install Linux; assist in

directing cluster buildouts; point of contact for new hardware testing; network cable management; keep daily logs

of work; resolve user trouble tickets; thorough knowledge of Gmail (filters and labels), Google Docs and Calendar.

South Davidson Technologies; Denton, NC

June 2007 to October 2007

PC/Network/Onsite Technician

Maintain and repair servers/workstations onsite; manage servers and workstations remotely via LogMeIn, VNC, or

Remote Desktop; work with Microsoft SQL Server to manage backups; manage Windows Server backups; rebuilt

business critical RAID 5 and RAID 1 arrays after failures; configure firewall port forwarding, MAC filtering, wireless,

and wireless security; build PCs; install Windows 2000/XP/Vista; install PC software and repair hardware problems;

build/install router PCs using IPCop and BrazilFW; Customer service skills – onsite and in-store.

Davidson County Community College; Lexington, NC

May 2004 to June 2007

Part-time adjunct PC Technician

Install Cisco routers and switches; Administered workstations and servers; communicate needed equipment and

price quotes to supervisors; utilize Microsoft Sysprep utility to prepare Microsoft Windows for Ghost imaging; multicast

Symantec Ghost images; configure firewall port forwarding and MAC filtering; order computer components and

networking equipment; install RAM and hard drives in workstations/servers.

Morton MetalCraft; Welcome, NC

February to April 2004

PC Technician – Internship

Install IBM Client Access Express; use Lotus Notes to update and resolve trouble tickets; Setup Windows NT4, 98,

2000, XP, and other applications on client workstations; Maintain workstations; Communicate needs to supervisors; Run

CAT5e cables to patch panels; Work with employees and computers on production floor; Install rack-mounted network

switches. Offered extension of internship

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