Customer Service Medical

JOHN ETCHEVERRY, BS, RT(R) ___________________________________________

**** *** *******, #**** • San Jose, CA 95126

**************@*****.*** • 408-***-****

SUMMARY

Fourteen years of operations management and clinical experience in Diagnostic Imaging and Radiology, with

specialization in Clinical Training, Regulatory Compliance, PACS, and Problem Resolution. History of

successful collaborative relationships with staff, physicians, and management in prestigious hospitals.

PROFESSIONAL EXPERIENCE

DIRECTOR of DIAGNOSTIC IMAGING – SAINT LOUISE REGIONAL HOSPITAL, San Jose, CA (5/07-present)

Direct and manage a team of 25 clinical/technical employees and a support staff of 8 serving approximately

3,000 studies monthly in a 100-bed hospital. Responsible for all Radiology Department services, including

Ultrasound, CT, MRI, CR, NucMed, Fluoroscopy/Surgery and Mammography. Oversee PACS, Informatics,

human resources, staff supervision, education, workflow analysis, and financial aspects for the Department.

Oversaw preparation for CA State Radiation Safety Audit and received 100% score with zero RFI.

Under budget by 18% for FY 2008 in a non-profit hospital operating with a 1.4% margin:

Reduced supply costs by 45%

Increased productivity with 10% staff reduction and improved morale

Within first 4 months, defined manufacturer responsibility and negotiated rapid repair and extended

warranty for a longstanding MRI equipment problem.

Established new local college MRI training program, working with College Program Director:

Developed new revenue source and improved hospital standing in the community

100% employee retention rate over the prior year, after initial restructuring of staff.

Updated training, improved employee communications and introduced other successful incentives.

Saved hospital over $500,000 in 2008 while reducing patient risk: negotiated complete replacement

of malfunctioning equipment and Rad/Fluoro room by GE.

Improved PressGaney scores to 85% for all out patient imaging vs. prior scores of 60-70%.

Improved Radiologist report turnaround time to less than 24 hours vs. prior time of 72 hours.

CONSULTING, PER DIEM & PROJECT MANAGEMENT (7/05-11/06)

Completed a variety of specialized Radiology projects in PACS, Training, and Operations Management.

Staff Technologist, O’Connor Hospital, San Jose, CA (5/06-11/06)

Area Manager, Bay Area Mobile Digital Radiology, Redwood City, CA (12/05-2/06)

PACS Technical Trainer, Philips Medical Systems, Foster City, CA (10/05-12/05)

Provided on-site Philips Global PACS training for Radiologists, Physicians, Nurses, Technologists,

and administrators. Also provided Level 2 technical support. Created customer-facing

presentations, delivered via Webex, for PACS administrators and physicians.

Clinical Implementation, Emageon Visual Medical Systems, Birmingham, AL (7/05-10/05)

Trained physicians and provided national, on-site system evaluation and analysis.

SUPERVISOR & CLINICAL INSTRUCTOR – KAISER PERMANENTE, San Jose, CA (5/02-5/05)

Managed activities of 39 Technical/Clinical staff, and 11 support staff while providing continuing instruction for

groups of 12 students. Concurrently supervised and scheduled 8 hospital Transporter personnel.

Resolved historical Technical staff shortage with strong recruitment and improved retention.

Improved exam turnaround times, enabled faster reporting to physicians and contributed to more

efficient discharge planning.

Key Member of Capital Equipment selection team to identify improvements and replacements.

Improved morale and reduced Union grievances dramatically. Developed improved communication

and successful problem-resolutions programs.

Ensured optimal performance and customer service through continuous improvements.

Worked with Union reps to identify and assist poor performers to maintain standards.

John Etcheverry, BS, RT(R) **************@*****.*** • 408-***-**** • page 2

CONTRACT TRAVELING TECHNOLOGIST – STARMED TECHNICAL STAFFING, Boston, MA (12/00-4/02)

Worked with GE, Philips and Siemens equipment in several highly ranked teaching hospitals.

Beth Israel-Deaconess Hospital, Boston, MA

Legacy Emmanuel Hospital, Portland, OR,

Stanford University Medical Center, Stanford, CA

DEPARTMENT CHIEF, NCOIC (Non-Commissioned Officer In-Charge)

US ARMY MEDICAL CLINIC, Southern Germany (10/98-9/00)

Managed Operations with a staff of 11 in an outpatient clinic that provided services for Imaging, CT, X-Ray

and Ultrasound. Provided Medical Imaging for soldiers evacuated from Bosnia/Kosovo conflicts.

Awarded second Army Commendation in recognition of Excellent Performance.

Medical Liaison between the local German hospitals providing care to US civilian families.

Trained Army Medics in Primary Care Triage and evacuation procedures.

CHIEF INTERVENTIONAL TECHNOLOGIST

WALTER REED ARMY MEDICAL CENTER, Washington, DC (8/96-10/98)

Dual Management duties for a combined civilian and military team of 14 Technicians and RNs, including

parallel responsibilities in staffing, scheduling, training, payroll, and annual budgets of $2.5 million. This 1200

bed hospital carried a high patient census with many VIP and high profile patients from around the world.

Trained staff in customer service, cultural issues, and security in addition to continuing education

in clinical equipment, labs and charting.

As Training Officer, provided continuing education to 12 first and second year Physician Residents

each semester.

Introduced programs to improve morale; oversaw evaluations, hiring, and discipline.

Combination of high efficiency, strong morale and modern equipment resulted in many requests

for VIP tours of the Department.

Coordinated daily operations with surgeons, OR staff, and other departments.

Awarded Army Commendation in recognition of Outstanding Performance.

EDUCATION, LICENSING & CERTIFICATIONS

Certifications: ARRT, CRT, Fluoroscopy

Chiropractic Degree, Southern California University of Health Science, 1988

BS Degree in Biology, Southern California University of Health Science, 1985

US Army, Ft. Sam Houston, TX, Jan 1996

Computer Skills: Microsoft Office (Word, PowerPoint, Excel)

PROFESSIONAL AFFILIATIONS

American Society for Radiological Technology

American Healthcare Radiology Administrators

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