Sales Manager

DOUGLAS P. ROWLAND

*** ******* **** ***** **************@*****.*** 302-***-**** (H)

Dover, DE 19901 516-***-**** (C)

Sales and Management Executive with over 15 years of success

Skilled at all levels in the Solution Selling process

Particular strength in closing the sale and building rapport with customers

Goal-oriented leader with proven ability to grow a territory, penetrate new markets, and build market share

Highly effective time and territory manager with excellent organizational and follow-through abilities

Proven ability to train customers in product knowledge and applications to maximize effectiveness

Well-developed persuasive and communication skills; able to interact with individuals at all levels

Technically astute with the aptitude to quickly learn new product lines and analyze sales data

PROFESSIONAL EXPERIENCE

AREA SALES MANAGER

WELLS FARGO BANK Dover, DE 2005-2009

Marketed loan products to new and used car dealerships in Delaware, Maryland, and Pennsylvania. Promoted

multiple product lines to support up to 69 accounts. Established long term relationships with key decision makers

through exceptional market and product knowledge. Developed and implemented effective analytical sales

presentations to highlight product benefits. Provided product training on daily basis for customers individually and

in small groups to increase appropriate usage. Monitored and reported account performance and took corrective

action. Gained superior knowledge of credit, underwriting, documentation and funding policies. Able to interact

with both internal and external customers to maximize opportunities.

Increased territory volume 240%

Ranked 2nd in region for unit volume

Highest closing ratio out of 10 managers within geographically and demographically diverse territory

Attained status in top 20% of nation out of 350+ managers for unit volume for 2007

Exceeded quota for near prime and non-prime product lines by 17% through 3rd quarter of 2008 and

leasing quota by 50%

Averaged capture ratio for number of loans funded 5% higher than any other manager in region

through effective closing techniques

Earned monthly business from 70% of accounts - 20% higher than company average

Reduced number of non-qualifying loans through effective account training to rank in top 2 of region

for least number of loans rejected by underwriting department

Achieved 100% regulatory compliance by maintaining thorough knowledge of all Wells Fargo

products, programs, policies, and procedures

DOUGLAS P. ROWLAND PAGE 2

ACCOUNT EXECUTIVE

AMERIQUEST MORTGAGE COMPANY Long Island, NY 2005

Sold mortgage refinance services to homeowners in Queens and Long Island, NY. Prospected for new business

through cold calling, following up on inbound sales leads via telephone and Internet. Investigated needs of each

customer to determine appropriate product for individual situation. Conducted pre-loan qualification to ensure

application would be accepted by underwriting department and promote timely closing of loan.

Averaged 5 loans and $1.4 million in total volume per month meeting or exceeding corporate quota

Consistently led branch in daily outbound cold call attempts, averaging 150 plus calls per day

Excelled in dealing with culturally diverse clientele and specializing in rapport/relationship building

Gained extensive knowledge of mortgage industry policies and procedures

GENERAL SALES MANAGER

SAMANS AUTO GROUP Long Island, NY 1996-2004

Promoted to progressively more responsible sales and management positions within company, gaining General

Manager position in 2003 due to exceptional performance. Directed daily operations of company producing $3.3

million in gross profit annually for sales, service, and parts. Supervised 7 departments and staff of 80 employees.

Initiated sales plans and promotions to produce maximum revenue. Through knowledge of all showroom sales

functions including, sales training, deal desking, closing, inventory management and F&I. Led by example to

increase employee performance.

Achieved Chrysler’s exclusive Five Star Rating Award for excellence in customer satisfaction every

year with company

Managed sales of $6.5 million in new and pre-owned automobiles and increased profits $250,000

annually by raising per unit sold profit 9.47%

Established Business Development Center to conduct follow-up surveys and address customer service

and retention issues leading to 94% Sales Satisfaction Index

EDUCATION & TRAINING

WAGNER COLLEGE, Staten Island, NY

Bachelor of Science in Business Administration

Accounting Minor

PAT RYAN, Philadelphia, PA

Finance & Insurance Manager Development Program

DALE CARNEGIE INSTITUTE, Garden City, NY

Certificate of Excellence in Effective Speaking & Human Relations

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