Manager Vice President
Resume:
ROLANDO I. FALCON
Pembroke Pines, FL 33028
Home: 954-***-**** / Cellular: 954-***-****
E-mail : ***********@*********.***
SUMMARY OF QUALIFICATIONS
Dynamic, analytical and self-motivated Internal Audit and Risk Assessment Manager with more than 20 years
working experience within the financial institution industry. Experience developing, implementing, and monitoring
risk management policies and corporate standards for operational and financial areas, as well as monitoring
compliance with applicable laws and regulations. Strategic and planning skills in managing, assessing and controlling
firm’s core competences, business processes and process innovation. Ability to motivate and develop world-class
professional teams, and influence change in a multicultural environment. Extensive international and multicultural
experience managing internal audit senior teams, projects and business relationship at all levels.
PROFESSIONAL EXPERIENCE
CITIGROUP 1988 – 2009
INTERNATIONAL PERSONAL BANKING 2004 – 2009
RCSA Control Manager – Vice President 2007 – 2009 (February)
Country Assessment Manager – Vice President 2005 – 2006
Control Compliance Officer – Vice President 2004 – 2005
Perform control functions within the business, including assessment of services provided by Latin American
countries, investigation of potential fraud incidents, and self assessments of the business control environment.
Coordinated, planned and managed the Risk and Control Self Assessment (RCSA) for all banking operations and
middle office/departments (Financial Control, Human Resources, Products and Marketing) within the business.
Assessed results, developed and monitored corrective action plans, and presented results and ratings to Senior
Management.
Participated in the integration committee for the acquired US Branches Banco de Chile portfolio.
Led the implementation of procedures designed to comply with various corporate and business policies including
Offshore Wealth Services, Wealth Management Surveillance Guidelines, and Referral Service Compensation for
Non-1060 Customers.
Managed and performed business and operational assessments of Latin American countries providing customer
referral services for compliance with approved policies and procedures.
AUDIT AND RISK REVIEW 1998 – 2004
Audit Manager and Product Specialist – Vice President 1999 – 2004
Cards Product Specialist – Vice President 1997 – 1998
Field Audit Manager – Vice President 1995 – 1997
Senior Product Auditor – Assistant Vice President 1993 – 1995
Auditor – Assistant Manager/Manager 1988 – 1993
Managed all related activities and responsibilities of the audit function for consumer operations in the
ARR Latin America North Division office located in Fort Lauderdale, Florida, servicing businesses in Colombia,
Dominican Republic, Panama, Puerto Rico, United States and Venezuela.
Managed, planned and coordinated consumer business reviews and operational audits across the Latin American
and Caribbean businesses with responsibility for identifying weaknesses and providing recommendations for
improvement in areas such as, Bank Secrecy Act, PATRIOT ACT, Corporate Governance, Sarbanes Oxley
(SOX 404), Front and Back Office Operations, Financial Reporting, Consumer Credit, Information Security,
Human Resources and Disaster Recovery and Contingency Plan.
Participated in major business initiatives identifying opportunities for improvements, risk mitigating, and
compliance with corporate policies, U.S. and local banking regulations. Team member of the post-acquisition
review group assigned to identify risk and control gaps in newly acquired businesses including Associates
International in Puerto Rico, Banco Confia and BANAMEX in Mexico, and Provencred in Argentina.
Performed business monitoring activities, including but not limited to, financial data and trend analysis,
communication with Senior Management, and review of self-assessment results for the identification and
assessment of emerging risks.
Presented audit activities and discussed with senior business management significant control issues and risk
trends. Ensured that Audit Senior Management and Audit Committee were informed of important control issues
and status on corrective actions.
Executed an average of 6 audits annually, and managed an average of 10 local and remote staff assigned to
each review. Performed ongoing assessment of emerging risks.
Provided audit coaching and leadership to new personnel.
ZAYAS, MORAZZANI & CO., C.P.A. 1985 – 1988
AUDITOR
Performed financial statement audits for small and medium size companies in Puerto Rico including automobile
dealers, hospitals, marketing and publishing companies, manufacturing companies, and government agencies.
Participated in consulting services for local financial institutions (regional savings and loans) in the areas of
treasury investments and general branch and accounting operations. Developed and implemented the accounting
process for checking accounts, and served as interim comptroller for six months.
Performed general accounting services for several small owner operated businesses.
EDUCATION AND TRAINING
Bachelor of Science in Business Administration – Major in Accounting, University of Puerto Rico, Mayaguez
Professional Training/Internal Certifications by Citigroup:
Training programs on Banking, Control and Audit, Leadership, Fiduciary, Consumer Credit,
Fraud Certification, Information Security, Regulatory and Compliance, Anti-Money Laundering,
Risk Management, Financial Control and Reporting, and Continuity of Business.
Notary Public for the State of Florida – November 2007
American Banker Association National School of Bankcard Management – July 1996
Currently working on the Certified Internal Auditor (CIA) certification – Member #1477780
SKILLS
Bilingual with excellent communication skills, both written and verbal, in English and Spanish (native).
Strong organizational skills and attention to detail.
Ability to multi-task in a fast-paced working environment.
Strong problem-solving and decision-making skills.
Advanced knowledge and experience with Microsoft Word, Excel, PowerPoint, and Outlook.
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