Project Manager Development

*** *** ***** **** ***** • HENDERSON, NV *****

PHONE 702-***-****• E-MAIL **************@***.***

ANGELO GEORGIOU

EXPERIENCE

**/**** - **/**** ************* Las Vegas, NV

Lead Project Manager

Managed high level business and technology projects.

Served as a liaison between Executives and the Production Team to set priorities, expectations and

track projects from definition through implementation.

Managed a team of four including: QA Manager, Traffic Manager, Project Manager and Senior QA

Analyst.

Instituted the Kan Ban methodology within the organization in order to track the ongoing projects

and development efforts across all Production teams. As a result of instituting the methodology I

directed a daily prioritization / status meeting with all team leads and development groups in order to

provide complete transparency across the organization.

Established Service Level Agreements (SLAs) with business owners for all project types across the

Production team to set expectations with both internal and external clients. This created an

environment where the team leads took ownership of the projects and were held accountable for

hitting the associated SLAs. Within 3 months of implementation, the team increased the delivery of

on-time projects by 125% resulting in delivering 90% of the projects within the desired SLA.

Worked to identify efficiencies by modifying existing and establishing new processes and procedures

to meet customer needs and ensure client satisfaction.

Provided ongoing training and development for all team members.

Set reasonable, challenging and clear expectations for my team and held them accountable to those

expectations. Provided a fertile environment for open dialog so that issues were tackled as a team and

were vetted appropriately.

Project Manager

Managed high level business and technology projects.

Identified, tracked, managed and resolved project issues using internal processes and systems.

Responsible for the resource leveling of staff and mapping out critical dependencies that could

impact projects as well as tracking the schedule, scope, budget, quality and client satisfaction for all

project deliverables.

Managed all projects relating to the launch and maintenance of two new verticals which added 5% to

the annual profit of the company.

Hired, onboarded, trained and supervised a second Project Manager.

Conducted analysis of complex business and user needs, including design and documentation of

requirements and work flow.

Assisted in the planning, delivery and follow up for requirements gathering and design sessions.

Senior Business Analyst

Reviewed, analyzed, evaluated and documented business systems and user needs.

Documented functional and technical requirements, defined scope and objectives and formulated

systems to parallel overall business strategies.

Worked on multiple projects simultaneously while maintaining a big picture view of how the projects

overlay and impact the company's technologies, systems and platforms.

Established and maintained working relationships with clients, business owners, development teams

and other members in the project management organization.

07/2005 – 06/2007 Sierra Health Services Las Vegas, NV

Siebel Business Analyst

Served as a liaison between system developers, contractors, managers and end users from project

definition through implementation.

Conducted analysis of complex business and user needs, including design and documentation of

requirements, work flow and process improvements.

Assisted in the planning, delivery and follow up for requirements gathering, design sessions and User

Acceptance Testing.

Responsible for the development and delivery of end user training for 300 users for all phases of the

Siebel implementation.

Assisted the end users with production issues and developed process improvements to enhance the

user experience within the Siebel application.

10/2000 – 06/2005 Documental Huntington Beach, CA

Consultant

Tested consumer products in the development of end user documentation, manuals, FAQ’s and help

solutions.

Created product and technical manuals, product data sheets, brochures, marketing materials, copy

and web documentation.

Developed and maintained business relationships with vendors, manufacturers and contractors.

08/2002 – 10/2003 BCollie, LLC Las Vegas, NV

Manager of Research and Development

Managed a team of 15 employees and contractors in the development of web sites and e-commerce

solutions from concept through to launch.

Researched, developed and implemented marketing strategies for product and feature launch;

including: search engine placement, optimization, metrics and media purchases.

Created and delivered presentations focused on product and competitive positioning.

02/2001 – 02/2002 NFTIS, LLC Las Vegas, NV

Production Manager

Coordinated the launch and testing of new web based product offerings.

Managed and performed research and analysis on emerging lines of business in the development of

strategic marketing plans and programs.

Responsible for interviewing and hiring of all new team members.

08/1999 – 10/2000 helloNetwork.com Las Vegas, NV

Business Analyst

Assisted in the development of a custom CRM application, Hello Operator, a real-time Java based

solution.

Responsible for the defining of user requirements, design and development of technical and end user

documentation, test procedures and scripts.

Performed comprehensive competitive analysis of the streaming media and CRM industries in order

to develop competitive positioning strategies and marketing plans.

Authored product data sheets, business proposals, brochures, online presentations and web content.

E DUCATION

8/95 – 5/99 Northwood University Midland, MI

Bachelors of Business Administration

Major: International Business & Business Management

Minor: Economics

2005 Siebel University San Mateo, CA

Fundamentals for Business Analysts

Application Administration (Siebel 7.7)

Analystics: Overview (Siebel 7.7)

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