Customer Service Sales

Christina B. Mottolo

* ****** ***, *******, ** **915

978-***-**** * *********@*******.***

Business Intelligence Professional

Energetic, experienced IT professional with proven track record of success in business intelligence,

reports development, strategic planning, project management and leadership.

Keys to Success

Business acumen:

Expertise in business intelligence, reporting, data analysis and predictive modeling

Years of success with process design, re-engineering and implementation

Ability to be conceptual and visionary, yet hands-on, detailed and results-driven

Experienced leader:

Over 9 years of direct management experience, 4 years at the executive level.

Well versed in strategic planning, organizational structure and change management.

Proven ability to direct a team, resolve conflict and mentor individuals to maximum potential.

Dedicated, high performer:

High record of promotions and career advancement

Achievements in a broad range of fields including Technology, Customer Service and Finance

Active contributor to workplace culture - elected by peers to lead management team

Experience

MCCUE CORPORATION, Salem, MA 1997-2008

McCue Corporation is the leading international provider of damage prevention

services and products for the retail industry.

CTO\ Business Analyst (5/08 - 12/08)

Created culture of data analysis and information tracking while overseeing aggressive

Information Technology upgrade initiative and warehouse relocation

Saved $200,000 through restructure of IT department under a co-location\managed services

strategy.

Overhauled global internet connectivity infrastructure through implementation of an MPLS Private IP

network to connect all locations

Developed SQL\Crystal Report based Business Intelligence system framework including definition of

corporate KPIs, methods of analysis and means of information distribution

Vice President of Customer Service (8/04 - 5/08)

Directed Customer Services and Product Quality Groups and key member of the

Executive Team

Set standards for margin performance, sales analysis, sales reporting and product pricing through

creation of core executive Crystal\Business Objects reports and underlying SQL data warehouse

Increased annual profits $100,000 by reducing errors through process re-engineering

Consistently achieved 99%+ order accuracy

Exceeded sales targets over 6 month period as fill-in Sales Representative for largest customer

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Christina B. Mottolo 978-***-**** * *********@*******.***

Information Technology Manager (12/99 - 8/04)

Developed and implemented corporate technology strategy, managing a $600K annual budget

Increased useful life of desktops 50% by restructuring network to use thin-client technology

Developed corporate extranet\intranet system using Cold Fusion, VB, Crystal Reports and SQL,

automating real-time information delivery to Customers, Vendors and Employees

Spearheaded multiple system upgrades and implementation projects including several upgrades to

Great Plains ERP system, MRP system and warehouse management system implementation,

conversion of email system from Lotus Notes to Exchange, implementation of corporate WAN

Programmer/Analyst (4/97 - 12/99)

Managed full SDLC development of custom applications using various tools including

Lotus Notes, Lotus Script, Access, FoxPro, MS SQL, VBA, HTML, JavaScript

Implemented the first corporate web site using Lotus Domino Server.

Developed key data management tools for CRM, PO Processing and Sales Forecasting using Lotus

Notes and Lotus Script

Managed FoxPro data warehouse implementation and ad-hoc Crystal Report development

1986-1997

ALLIED AMERICAN (formerly MAHONEY & WRIGHT, Boston, MA)

Prior to purchase by Allied American in 1996, Mahoney & Wright was the largest

property & casualty insurance agency in New England.

Programmer/Analyst

Developed accounting applications using a variety of PC based programming languages

and database packages including COBOL, Pascal, Visual dBase and Microsoft Access

Integrated branch office systems and headquarters ERP package (Macola).

Developed several financial reconciliation applications using dBase and Crystal Reports.

Audited existing systems, processes and procedures for improvement in design.

Field Systems Installation & Training Specialist

Installed branch office agency management systems including wiring, hardware connections,

loading software and managing data conversion, troubleshot hardware / software issues.

Accounts Payable Bookkeeper

Processed disbursements, sub-ledger, producer commission and cash account reconciliations.

Accounts Receivable Bookkeeper

Maintained customer accounts receivable detail, processed invoices and cash receipts.

Technical Expertise

Microsoft SQL: SSAS, SSIS, SSRS, Microsoft Great Plains, Microsoft Office, Crystal Reports, Microsoft

Access, Microsoft SharePoint, Microsoft Project, HTML, Cold Fusion, Visual Basic, VBA, dBase, MS

FoxPro, Lotus Notes Admin & Development

Education & Certifications

Salem State College, Salem MA: BS – Mathematics completed

MCTS – Microsoft SQL 2005 Business Intelligence Development

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