Project Manager Quality Assurance

P RASANNA PATEL

*** ********** **, *** *** ~ Jersey City, NJ 07302

201-***-**** (M) 201-***-**** (H) **************@*****.***

SENIOR INFORMATION TECHNOLOGY MANAGER

Vendor Management ~ Process & Procedure Implementation ~ Program Management

PROFILE

Proactive and results driven corporate IT manager with 12 years experience in the financial services

and technology industries with track record of bringing projects to successful completion. Strong

leader managing a global team of business analysts, developers, QA and project managers.

Recognized for being cost-conscious by reducing product development budgets and keeping in mind

the needs of stakeholders, the team and project. Expert in conceiving and creating a Vendor

Management Office that handles the execution of any project that requires outsource resources and

collaboration of onshore and offshore resources. Experience in full-cycle planning and

implementation, working closely with all departments during the negotiation, design, development,

and implementation stages.

Core competencies include:

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Managing all phases of SDLC Visual & Future Thinking with Bottom Line Focus

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Outsourcing strategies Cost reductions through process improvements

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Strategic Planning and Roadmapping Project Management Methodology

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Team Building & Leadership Creating presentations for C-Level Executives

PROFESSIONAL EXPERIENCE

THE BANK OF NEW YORK MELLON, Jersey City, NJ 2001-2009

First Vice President; Senior Information Technology Manager (2005 – 2009)

Led 50-person cross-functional team comprised of Business Analysis, .NET development, J2EE

development, Actuate development and Quality Assurance in development of new processes and

procedures, assigning team responsibility and overseeing work flow and timelines. Managed IT budget of

$6 million and reported to Director, IT.

Saved over $1million in product development costs by outsourcing and managing offshore vendors

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and by defining more efficient resource models and development processes.

Improved time to market for multiple products by increasing the release cycle from 7 to 15 releases

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annually through redesigning and introducing new process for product delivery; developing detailed

project plans and collaborating with other groups.

Reduced QA costs 15% by developing automation scripts for targeted products and defining efficient

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resource models.

Created cost reduction pricing model by developing incentives to obtain 10% savings on a $6M

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budget through collaboration with offshore vendor.

Improved the relationship with Product Management by initiating recurring meetings with senior

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managers to prioritize business issues and provide solutions.

Improved the Requirements Stability Metric which resulted in reduced development cost and time to

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market.

Implemented SLA metrics to measure vendor performance and validate cost benefit for offshoring.

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Directed the Quality Assurance group, supporting the entire IT department, in the roll-out of

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department wide initiatives that included metrics measurement, automation and performance.

Managed the delivery of all Business Intelligence products, which include querying, report charting

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and analysis with systems ranging from medium to large-scale applications.

Utilized performance evaluations to communicate and cultivate a performance driven environment

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and to align staff with department and organization’s strategic goals.

PRASANNA PATEL Page Two

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THE BANK OF NEW YORK MELLON (Continued)

Information Technology Manager (2002-2005)

Reporting to Senior Information Technology Manager, directed and organized day-to-day management of

15-person cross-functional team comprised of Business Analysts and Actuate Developers. Led

development of process for team operations and resource planning. Managed $2 million budget.

Implemented software tools to improve processes in order to save time and costs.

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Reduced Actuate Report Development timeline by 40% through improved templates and

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requirements gathering process.

Directed projects through entire project development cycle to develop applications defined by senior

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management.

Improved specifications created by Business Analysts by thorough reviews and coaching.

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Cultivated the client relationship by developing an in-depth understanding of their needs and

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ensuring that the group's efforts are directed towards meeting the objectives of the client.

Participated with other managers in the development of product and corporate strategy.

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Senior Business Analyst/Project Manager (2001-2002)

Developed business requirements and functional specifications for medium to large sized projects.

Revitalized reporting application after two years of postponements. Showcased project using

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strategic presentation, and created interest for solution from key stakeholders. Saved company

$500,000 by automating process from manual implementation.

" Worked with internal business groups on process improvement projects and was involved in testing,

training and implementing of applications and/or systems, often leading these efforts.

" Managed projects for the entire construction phase including initial analysis, design, coding, and

testing.

ACTUATE CORPORATION, San Francisco, CA 2000-2001

Project Manager, Professional Services

Conducted milestone project reviews and kept client and Actuate executive sponsors informed of project

status. Served as single point of contact between Actuate and client.

Developed and tracked a project schedule/plan and budget.

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Facilitated full project life cycle delivery, including development of analysis and designing

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documents, project plans, acceptance test plans, project signoff documents, and invoicing.

RUSSELL/MELLON ANALYTICAL SERVICES, Everett, MA 1998-2000

Project Manager/Business Analyst (1999-2000)

Business Analyst (1998-1999)

TOWERS PERRIN, Boston, MA 1997-1998

Actuarial Analyst

STATE STREET BANK AND TRUST COMPANY, Quincy, MA 1994-1997

Auditor

TECHNICAL SKILLS

Microsoft Project, Word, Excel, Access, PowerPoint, Outlook, Visio, and Actuate software.

EDUCATION

UNIVERSITY OF MASSACHUSETTS, Amherst, MA

Bachelor of Business Administration; Major in Accounting

JOHN ABBOTT COLLEGE, Montreal, Canada

Diploma in Business Administration

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